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January 2024 by eli wahby
Michael is a true professional. He took the time to answer all our questions and demonstrate features of the various models we were considering. It’s certainly evident he knows not only his products but also those of the brands he doesn’t carry. He never pushed a product or the sale. We came in “to look” and ended up buying - and look forward to our upcoming trip and to putting our purchase to use!
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December 2023 by Martin Boucher
Hi. They were fine on the phone but after i bought an expensive luggage and got into a problem with it on my first week , they were really bad. They only tried to convince me it was normal.I have never got service finally.Very bad experience overall.
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July 2023 by Aiko I.
I was looking for a wallet for my husband's birthday present. He is still using a wallet with a coin holder - old school :). But I found it very difficult to find that kind of wallet in this no-cash era. We stepped into this store, attracted by the display with all the good leather items. From the outside, I could smell (!) the good leather! The storefront looked somewhat traditional, but I thought they may have the one I was looking for. I was right - found a perfect wallet. ETTINGER BRIDLE. It is not cheap but given the quality, the design and with a desired feature. It is worthy of the price (about $450). This place has a unique line-up of items. Mix of traditional, playfulness and sophistication. Each quality and design are carefully selected. Highly recommend here. Rosa, who took care of us, were very knowledgeable of each item, and friendly. Items come with warranty and after care.
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July 2023 by Jack Wang
Very happy with my online shopping experience. Alexandra called me to discuss the Tumi bag monogram options, she also attached a hand-written card. Really appreciate that.
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July 2023 by Walmart
Quality high end luggage that last decade, Rosy helped me out in looking for a brand new one…she was great!!
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May 2023 by howard morry
We have been dealing with B Hemmings for years. They are always there for us. This is especially important in this day and age, when luggage is lost or damaged. No matter where we find ourselves, we always come back to Michael and team at B Hemings.
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March 2023 by Rid Mir
Rosy was very helpful in guiding me with options for a potential gift!! Always like visiting the store when in the area. Definitely would recommend!!
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February 2023 by Laurent Leger
We ordered a Briggs and Riley spinner online from Hemings. This piece of luggage has a bracket that contains a leather rectangle on which monograms can be embossed. We contacted Rosie who wasted no time forwarding the leather tab with the appropriate monograms, along with detailed instructions on how to install it. The service that we got was impeccable throughout and we certainly will call upon Hemmings for our future luggage needs. Ask for Rosie!
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February 2023 by MONICA JARAMILLO
The worst customer service I’ve ever had.My expensive brand new luggage I purchase from this store broke off after one flight. The brand purchased was their our recommendation like the best they have in the store.The guy at the store was rude and full of data zero solutions other than give me and old suitcase to travel while he fix a brand new suitcase. I wanted my money back and they denied. BEWARE!! Don’t buy anything from them.
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January 2023 by NAKEDFACE Private Label
If you are looking for gentleman’s classic wallet, I recommend this boutique. This boutique carries various designers with quality and staff name “Rosy” she was very helpful and welcoming. I will shop this place again and recommend it.
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December 2022 by Meghan Cooper
I cannot recommend B Hemmings & Co. highly enough! After trying (and failing) to get help from the company with a very expensive bag that fell apart after one trip, Michael W. from B Hemmings was able to get the company to send me a new one directly. I’m so grateful for his assistance and attention to customer service.
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November 2022 by Richard Irvine
Rosy has assisted me for at least 15 years either when I have attended in person at the store or on the telephone. She is very well informed and a pleasure to o deal with
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November 2022 by Andrea Lee
Excellent staff. I was advised by Rosy, who was wonderful and knowledgeable. The store has beautiful products that speak for themselves.
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November 2022 by Simply EMIE
Wow. Amazing products. Expensive but great quality. Top of the line. Service are great. A little bit tricky with the location. There stores and restaurants in the area too. Nice and cozy. Parking underground just 2.75 per 20 minutes.
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November 2022 by Jane Olvera Majors
I am blown away by the customer service of this company. For some reason, the two suitcases I ordered got stuck in the shipment process and Alexandra spent hours on the phone with USPS to get it straightened out and our suitcases arrived in perfect condition. And Alexandra even included a hand written note in our boxes! Truly a classy touch that you don't see anymore. I will definitely purchase from B Hemmings & Co again.