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April 2025 by Somya S.
I was looking for one particular thing, the customer service guy was great, he looked in the warehouse and everywhere, couldn't find it in the end. I always struggle with that here
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January 2025 by Darel W.
Great customer care they helped me find what I needed and it was fast and easy with help they pointed me in the right direction
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January 2025 by George M.
I bought a Desktop Computer from HiTech Bay Inc- Tecnix, on Best Buy website Dec. 3rd 2024. Dell Optiplex 5040 High Performance Desktop,Intel Quad Core i5 6500, 32 BG Ram, New 1 TB SSD, Windows 10, Wifi, HDMI. Refurbished. After paying over $300.00 for the Computer, and $150.00 to have the HD cloned. The tech Geek tells me that in 10 months I won't be able to use this computer for my banking, because Banks then will only insure transactions made with Windows 11, and because Tecnix uses old parts in these Refurbished to sell them the chip in my computer is 8 years old and will not take Windows 11. So my Brand New $500.00 computer will be obsolete in 10 months. I have bought Refurbished from Best Buy before with no problems. It's Tecnix that are the SCAMMERS.
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December 2024 by Steven R.
I want to say that I had a great experience today shopping for a laptop. I was served first by Ali of the Best Buy sales team and then had a more in depth discussion with Nicholas from the Intel support team. Both were knowledgeable and listened carefully to my needs and directed me to the most reasonable options for my needs. Both were very patient and took a long time to explain the different features and pricing of different brands. Significantly, they were honest and frank about what I needed and they certainly did not try to 'oversell' me. I was very impressed with their knowledge and practicality, and most importantly, their guidance and willingness to explain what i needed in simple terms.They made a shopping experience that I was somewhat dreading a happy one, and I came away feeling that I had been extremely well served. Ali and Nicholas are great resources and terrific ambassadors for Best Buy and Intel!
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November 2024 by UVRK RAJU
Had Great Experience purchasing a Mirrorless Camera. Mr. Safwan assisted us very well in terms of specifications and technical details. He patiently answered every question and ensured customer is satisfied during the busy time of Black Friday Deals.
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November 2024 by S Brown
So we went looking for a lap top that has 16 Gigs of Ram, an i7 processor, and 1TB of storage at Best Buy and at first met Jeffrey the sales assistant. He helped us look around at the Black Friday sales, and for what we were looking for. Then we returned again and asked Harsharan for help. He helped us find the lap top we were looking for and was very patient answering all of our questions. So both sales persons helped us a lot and we found what we were looking for.
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November 2024 by Sadra Rabiei
Very rude sales people. I went in to buy a charger wire for my phone and they tried persuading me to change my phone payment plan. I told them no three times and then they bullied me while walking out by making fun of my plan . Did not expect such attitude from the workers at Best Buy given that all in other locations I was treated with respect and valued as a customer. Really horrific experience!
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November 2024 by kartik maan
I had a terrible experience at Best Buy today. The customer service was some of the worst I’ve encountered—employees seemed uninterested and kept passing tasks to one another instead of helping. I was simply trying to check out the PS5 Portal, but it wasn’t on display, and no one was willing to assist or answer my questions. Tyler at customer service was particularly rude, even to his colleagues, which really set a negative tone for the visit. Overall, the staff lacked basic courtesy and any enthusiasm to help customers. I definitely won’t be coming back after this experience.
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November 2024 by Susan T.
Over priced shitshow
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November 2024 by Sebas Tipan
I just bought an MSI gaming laptop there. Excellent customer service from Janakan and the rest of the computer sales team who helped make the purchase an enjoyable experience!!!
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November 2024 by Shannon leung
if you’re looking for helpful or even remotely good customer service, you won’t find it here. unhelpful staff, save your time and shop online. you’ll probably be better helped there
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November 2024 by Erin Leung
Employees were very unfriendly and seemed highly irritated when asked simple questions any customer would have. Burmika and Devinsha were rude and did not have good customer service. Overall, I am dissatisfied with the level of customer service at this location.
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November 2024 by B Family
The worst costumer service Best Buy needs to change these people or management!
They don’t know how to treat paying customers!
Never again in this store!!!!!!
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November 2024 by Shawn Allan
Went to buy some headphones only to find out it's locked and just about anything else. I'll just get it off Amazon
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October 2024 by Ryan Kalra
“John in the mobile department at Best Buy provided exceptional service while helping me with my iPhone 16 Pro Max purchase. He was knowledgeable, patient, and made the entire process smooth and stress-free. His expertise and friendly attitude truly made a difference. Highly recommend seeking him out for any mobile needs!”
