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February 2024 by Kyle Hilgenberg
Excellent customer service! Ralph helped me out so much on deciding which linens to purchase. Great products! Great Selection!
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October 2023 by brooke patterson
Bettenhaus exemplifies what perfect quality and customer care is all about. I have been a loyal customer for nearly 20 years, with every family member sleeping peacefully wrapped in their finest duvets. I was recently reminded of just how much the owners of Bettenhaus stand by their products and want the best and complete customer satisfaction.And so, I purchased another dreamy duvet for a friend to make certain their sleep journey is blissful.
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October 2023 by Tracey H
As mentioned by other reviewers . . . . be aware there are NO RETURNS. Rather than being upfront about their policy it is hidden in a tab about the item and is more restrictive than what is stated in the website return information policy. Apparently everything is a custom order even though I had purchased a throw that I could have bought off the shelf in other shops.I will not be ordering from Bettenhaus again.
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March 2023 by Marina Geremia
AWFUL SERVICENo returns or refunds which is very well hidden on the website. The owner of the location is also very unpleasant.
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March 2022 by Liisa L
About 20 years ago I made my first Bettenhaus purchase. At the time it seemed crazy to spend that much money; 30 years from now I will still be using it, a 50 year investment.I’ve since purchased down pillows, duvet covers, pillow cases and shams… You get what you pay for, quality at a *gulp* competitive price.I’ve tried other retailers, none of them have beaten Bettenhaus’ service, quality, and diverse options. I know not everyone can afford “fine bedding”, nor does everyone experience the same degree of health benefits as I do. For me, the right pillows and linens have been worth every penny- my spine has taken revenge on me, as has my immune system, and the perfect pillow combination along with soft, non abrasive bedding has been a huge factor in successful sleep procurement, and in turn the ability to work a full time job. I know it sounds crazy, but if you’ve ever experienced spinal stenosis, you know little things can have a massive impact.I should add, their bedding is quite attractive too, even if all I’ve ever purchased is solid white or blush.
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December 2021 by Rob McNaughton
Excellent conversation and sales skillsJust purchased a duvet and thought I would post on the sales experience since others have commented negatively. I will update once the product is received, but appears others have been very pleased.I asked a bunch of questions and Ralph was patient and very knowledgeable. Keep in mind this is a wholesale direct kind of business, so don't expect to have your hand held. Do your research and ask informed questions - I get the impression that Ralph is more than willing to answer questions from people who have done their research and are interested in high quality products. Ralph was brutally honest and direct - not cold, but not trying to be my best friend either. Something you don't get very often in the luxury quality goods sales arena.I have lots of friends....what I needed was a person who knew their stuff with regards to quality down products. Ralph is your guy for that!UPDATE: Two years late in this one. Down comforters are top notch. No down leakage. Very very warm. We bought a second one.
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December 2021 by Steve Lawson
If you want really excellent, high quality, and very long lasting down comforters and pillows, this is your place. It's a little more expensive than places like Hudson Bay, but there is no comparison in the quality and the loft of the duvet. I ordered an extra warm queen duvet and two down pillows about 10 years ago, from Bettenhaus, and they still look and feel like new. This month I purchased a king XL Sterling 900 loft duvet and it is another absolutely stand out product. The fabric on this duvet, which comes from Germany, is as soft as anything I have ever felt. Spend the extra $100 on the Sterling to get this fabric, you will not regret it. These duvets are basically a lifetime investment in sleep quality, for the price of a Starbucks coffee a day for a year.
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September 2021 by Jennifer Blacquiere
Fantastic service! Placed an order on Friday afternoon. The package was shipped same day. Our order arrived on Monday morning! Quality product - Amazing service! Highly recommend Bettenhaus - Fine European Bedding!
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September 2021 by Lynne Bisset
I have had nothing but excellent service and advice from Bettenhaus Canada. Their products are outstanding.
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September 2021 by Abraham Al-Dabbagh
Ordered online, shipping was fast and prices competitive. Support local businesses!
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September 2020 by Adrianna Thornton
After searching online and emailing a few companies, I decided on Bettenhaus for my down pillow purchase. They responded to my email the same day compared to others who still have not responded. I purchased a Georgian Premium White Goose Down pillow [19oz, Firm] two months ago. Love that the pillow materials are from Europe and the pillows are manufactured in Canada. But, what really impressed me was Bettenhaus can change the firmness of your down pillow to suit your needs at no extra cost since they are also the manufacturer.UPDATE [OCTOBER 22, 2019]After a few months of use, I found my down pillow to be too soft for me as a side sleeper. Now I wake up with a very sore neck. Thankfully, I had returned to Bettenhaus and purchased a Ewe Wool pillow some months ago. This pillow is just outstanding! It has a wonderful supportive firmness, but without being hard. It is also not too high making it perfect for side sleepers. This pillow was made in Germany. I wish that I had bought the Ewe Wool pillow first, but I had never considered wool as an option before. This was the best pillow I have slept on in years.Dianne
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January 2019 by ffxj4645
I am thrilled with the Labrador Hutterite duvet I bought last weekend. This is a luxury product that is manufactured to the very best standards, uncomplicated with a classic aesthetic and a pure joy to live with. The downside is getting out from under it! Seriously, if you are in the market its worth your time to get out to Bloor West Village and experience for yourself.
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November 2017 by davi0640
My experience in dealing with Bettenhause Canada was a pleasant one. I ordered a T-Shirt and Long underwear the people were informed and very pleasant. The sizing was A-OK and I was pleased with the overall service..Thank You !~!~!~~~~~~
