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October 2023 by J Doe
Boss man at the cash is a self-serious dork. Lots of expensive shoes if that's your thing.
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June 2023 by Terry Tang
Staff with bad attitude, don't line up for any shoes, because you'll get nothing, they let a bunch of people jump the line, they're proud of it, it sickens me，don‘t deserve one star
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May 2023 by Annie
I've never been to the physical store so I can't comment on that but their online store didn't give me any trouble.Bought a pair of Air Jordan 1 Lucky Green at release and had no issues. Ordered on Saturday and received on Tuesday which was surprising.The courier was also super nice and texted me before they arrived and asked if I had any delivery preferences if someone wasn't at home to receive the order.
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April 2023 by Michael Rector
I truly wish I could give these people a lower rating. It was been a nightmare dealing with these people. They have no sense of respect towards their clients and their communication skills are worse than 0. I placed an online order and they sent me the wrong size. They have ignored all my efforts of communication, whether it's by email or phone. The in-store employees don't seem to have a clue about anything and instead are programmed to tell you they'll forward the inquiry to the management team. Obviously, the management team does not care and won't even try to contact you back at all. Even when you initiate a chargeback, they will forward their stupid return policy to your bank and try to challenge the dispute. They wanted to charge me a 25% restocking fee and refund the rest of the amount through store credit, on top of me having to ship the item back at my expense. All of that because the blind employee who was processing the order decided to send the wrong size. This is an absolute joke of a store, so if you value your sanity, please refrain from shopping at this place.
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April 2023 by fabri S
I will strongly recommend buying from here . Super legit , quick delivery every time and costumer service excellent too.
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February 2023 by Darrell H
Bought a pair of green gorge online everything went smooth shipping was fast item was flawless have no complaints definitely will be back.
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January 2023 by Usman Mian
Awesome customer service, super hard working employees and one of the best stores to get limited shoes. I picked up the Nike Air Ship Orange from here which is a super hard shoe to get. Capsule is the store for shoes!!! I am super satisfied with my purchase and cant wait to purchase more from them.
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January 2023 by Viraj Deshmane
Worst experience. So this place allows you to place an order online however the delivery within the country takes over 2 weeks. At the time of checkout it marks it as expedited delivery and the confirmation for your order takes 2-3 days which is kinda confusing. When I called to ask what exactly is happening the call was answered by one of the rudest employees ever. He had a tone which makes you feel you’ve made a mistake by ordering from here. Instead of explaining calmly the guy started blaming me for not waiting for more than 2-3 days before calling. And then immediately cancelled my order when I said you need to watch your tone. Pathetic service. I would suggest staying away as there are way better stores with much better customer service.
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November 2022 by tony 2time
Best customer service . Not really many sales but that always means they have some kind of old stock still sitting for someone to find and rock.Super fast shipping as well if u order in the morning usually get it next afternoon
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November 2022 by Jonathan Salsbury
I went to this place today at noon, and the boy in charge was a little wacky. For one, the entire store was empty and small and you have to ring a door bell of which is even more funny because the guy inside the store is basically staring at you 20 feet away. He was a very paranoid young man it was sad to be honest. The young boy in charge lol, wouldn't let me into the store which was empty and that is fine, but said that you can only do curbside pick up and the entire city is doing that. I said, Ok no problem, how about I wait here outside the store and you can get what I would like to buy. He said NO, you can only buy online. I said, how in the world does this make sense, I will wait here I wont go into your EMPTY store lol and happy to buy the product He said nope, there is a pandemic and millions of people dying and looked at me like I was crazy haha. I said, ok so you don't want my money, and he ignored me lol. Argued with me a bit about people dying and then I left because he was basically scared out of his mind. What a way to live. Lets just say, I wont be giving capsule any money any time soon..or ever haha. HORRIBLE service.
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November 2022 by Mike Di Donato
Capsule is the OG of sneaker boutiques in TO, they literally get every limited release and always give the best chances at getting grails. The team is amazing and i cant recommend visiting their shop enough!
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November 2022 by Franco Cicchetti
They have limited drops for jordans but always have something exciting. One of the few places in Toronto where you can get new era hat drops. Keep an eye on their upcoming drop section, sometimes they carry restocks
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November 2021 by rory ferguson
Been Shopping with capsule for many many years now, since about 2008 when they were doing stuff and carrying kiks tyo tees. Since then they have only got better, with better products and brands. Always blessing me with good shipping, variety of product and what seems like proper and fair raffles. Shoutout to capsule for being a true Toronto institution.
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November 2021 by George Spartinos
Just started sneaker shopping with Capsule , I’m a SneakerHead and it was nice to see the great inventory of sneakers I probably would have used Goat or StockX to find a few pairs of AF1s I wanted. I love AF 1s , I wanted Happy Pineapple, and Bugs Bunny Space Jam, both were only available on secondary markets, and even if I found a pair at retail all the fees would have easily been $50-$60 more. They also average 10-14 days delivery. Capsule had both pairs free shipping no extra hidden fees just tax, and received the shoes in 2 days !!!! Amazing customer service, awesome inventory , and local ??!!G
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November 2019 by Matt Brooks
Ordered a pair of Jordan 1’s online but order was canceled stating “Order #36497 was canceled because we suspect it is fraudulent and your payment has been voided. Any further order from you will be cancelled automatically” I emailed right after questioning this decision but have received nothing in response as no payment of mine is fraudulent!! I even offered to pay with a different credit of mine but no reply.I do NOT recommend this company for online purchases due to no communication from there online service.
