CIBC Investor's Edge

Investing
Hours:
81 Bay St., Toronto ON M5J 0E7
(800) 567-3343 Directions

Hours

Monday
8AM - 8PM
Tuesday
8AM - 8PM
Wednesday
8AM - 8PM
Thursday
8AM - 8PM
Friday
8AM - 8PM
Saturday
Closed
Sunday
Closed

About CIBC Investor's Edge

CIBC Investor's Edge provides a self-directed online brokerage service tailored for Canadian residents, featuring a variety of accounts such as FHSA, TFSA, RRSP, RESP, as well as cash and margin accounts. Customers can invest in stocks, ETFs, options, GICs, and fixed income. The free Mobile Wealth app allows for easy investment and account monitoring. Many users appreciate the helpful and patient customer service, with representatives guiding them through account setups and troubleshooting issues. Some customers have noted the efficiency of staff members who quickly solved problems and addressed inquiries, making the overall experience positive. However, there are concerns regarding limited customer service hours, as users feel that starting phone support at 8 a.m. may not align with trading needs. Additionally, issues with accessing account confirmations while out of the country have been raised, as confirmations are not sent via email. Overall, CIBC Investor's Edge is recognized for its reliable service, though there are suggestions for improvements in accessibility and communication.

Most Recent Reviews

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  • June 2026
    Haig quickly resolved my issues I called in with and was very pleasant to interact with. The call in time was minimal. Overall the interaction was smooth and quick. Much better than other banking customer service.
  • April 2026
    Great platform for self-directed investing. CIBC Investor's Edge offers a clean interface, reliable execution, and strong integration with CIBC banking. Easy to manage portfolios, research stocks, and place trades. Overall, a solid choice for both beginners and experienced investors
  • February 2026
    Spoke with an amazing agent named Prag from investors edge. He’s addressed all my concerns and has actually made me feel heard which hasn’t happened in a long time. He even stayed past his shift time to assist me. This man’s service alone has made me change my opinion of the bank. Please hire more people like... read full comment

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CIBC Investor's Edge

Investment Service in Toronto, ON 81 Bay St., Toronto (800) 567-3343 Website Suggest an Edit