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February 2024 by Stefanie Scaramozzino-Halford
I had a bizarre experience in store today and had to leave a review here. I brought in a large bag (30+ items) and began to browse while one of the staff went through my things. I then overheard the staff who went through my things say to another staff "this is everything I went through to buy, but I don't want to buy it all". I looked up after hearing this comment and saw more than half of my items on the table in the "buy" pile. She then had the other staff member go through it to reduce the amount of things, and they ended up buying only three things. I was offered $16.50 in cash (1/4 of the buy value) or $33 in store credit (half the buy value in credit), and utterly wasted my time. The unprofessionalism I witnessed today was shocking to me, and I won't be back to sell nor to shop. I've been a customer at all three locations since CS first opened in parkdale, and I'm really not sure what happened, but I'm super disappointed.
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February 2024 by PJ Z
Great staff, great selection
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February 2024 by Shelby Hohmann
Have had multiple experiences of staff being extremely rude and feeling judged by them. Not worth attempting to sell or buy from them. Like many others, I genuinely do not understand why the staff have such a complex
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February 2024 by Mauriciio Gr.
I LOVE this store.
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February 2024 by Sylvia Gallo
I scheduled a free personal styling appointment with Maggie and LOVED it. For some reason this is not a popular service being offered at stores, and I tried finding it! I'm often in the area and saw it being advertised on a poster in the window at Common Sort.I needed to update my professional wardrobe but every time I go into a store, I'm overwhelmed with choice and I just don't have the motivation to sift through racks and racks of clothing.If that's your situation as well, you should highly consider scheduling a styling appointment at Common Sort. It's a free service and I felt it was excellent value for money.It's really a win win because as a used clothing store, you're preventing these garments from going into the landfill. The quality of the clothes at Common Sort is excellent, especially those that Maggie found for me.I'm just a really happy customer and I think the stying service should be promoted because of how much value I got from it.It saved me the time and frustration of trying to find outfits for myself when it's not something I'm good at. Instead, someone else did it for me, I just walked in, tried the outfits on and was thrilled with them. I walked out with the items I loved and was not pushed to get anything more than I wanted and loved.Try it for yourself!
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December 2023 by Kara Hamilton
Almost humorous power tripping and unhelpful staff… do they realize they are selling used clothes?
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October 2023 by Jordan DeWit
Riverside has a good number of vintage/thrift/consignment stores. Common sort is definitely a must stop if in the area for this reason. Their selection is constantly being updated. Was able to find a great pair of pants that I didn't know I wanted. The staff is very friendly. The store is well maintained. Prices are reasonable.
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October 2023 by Holly Caverly
My favourite of the 3 locations, always a good mix of vintage and nice high quality new items. Best place to look for trendy or unique second hand items and trade in your well taken care of items you don’t love so much anymore. Also the staff here is the nicest and most helpful of the 3 spots IMO.
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October 2023 by Kate C (Kat)
Have had several experiences selling clothing, don't take it personally when they hand it all back! If you are seeing the same type of clothing on the shelves you brought in, they have enough stock. As with the store vibe, sure, they could be friendlier, but it is a resell store, so whatever. I always take a store credit, saved up and bought a 1980's cashmere Holt's military long swing coat to die for.Hit or miss like most consignment.
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October 2023 by Amando Pando
Incredible thrift store! The most reasonably priced high quality thrift items I've seen. Lots of really cute and unique items. Staff was really kind and friendly too. Will be shopping here all the time from now on!
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September 2023 by Khaya
Rude staff (like others have mentioned here) and weird vibes from both staff members working? I was polite and just existing minding my business and both of them were quite unpleasant don't understand what the deal was! Other locations have been lovely so I would recommend checking the others out!?
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September 2023 by K M
Rude staff (like others have mentioned here) and weird vibes from both staff members working? I was polite and just existing minding my business and both of them were quite unpleasant don't understand what the deal was! Other locations have been lovely so I would recommend checking the others out!?
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June 2023 by Sydney Ward
rude staff will give you side eye for no reason. complimented one girls hair when i walked in and her and her co worker looked at each other so weirdly before begrudgingly saying ‘thank you’. such amazing clothes selection but every time before I go in i’m preparing myself for a anxious shopping experience. Please just be nice ??????
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June 2023 by Nandi Hiley
Enjoyed shopping at the store, but had a terrible selling experience.Brought in 4 bags of clothes (more than 40 pieces), an hour later they offered to purchase 2 of my items and noted the rest of my pieces did not meet the quality/ condition they were looking for… I left very insulted and confused as many of my items were brand new or only worn a couple of times, also seemed to be in comparable shape to condition of clothing being sold at the store…The sorting person (a male) was incredibly rude and pretentious, which I can’t understand why.Otherwise a supportable business model concept from recycling clothing perspective.
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May 2023 by Josi M.
If I could give NEGATIVE star I would! I am utterly disappointed by the service I received from the RIVERSIDE store representatives. I WOULD say I was racially profiled at the location but as an identifying black woman, the person who gave the RUDE AND DISGUSTING service was also a black woman with braids!!! Community from black, brown, and indigenous communities, you WILL get prejudged when you come here! Save yourself the wasted time!! Backstory: My partner and I collected my items and gave a call to the shop prior to arriving to find out the store information. (Just some contexts: our internet was down and we couldn't check the website and that's why we called!!!) And I spoke to a very nice presuming gentleman who told us the size of the bags we could bring and the timing to bring the items. We enter the store at 4pm. As we enter the store, this black girl with braids is eating a very strong pungent smelling lunch and gives us a rude look because we came in with 4 bags, 2 for my partner and 2 for myself, with one bag as a garbage bag. We were ok having two separate accounts. As we settle the items, she starts to question us about the NOT EVEN FULL GARBAGE BAG and I told her that I spoke to someone over the phone and he said it wouldn't be a problem. (Not even being considerate that this may be the ONLY bag we had at home to carry the clothes in!) YOU DONT KNOW ANYONE'S SITUATION!!!She appeared clearly upset we interrupted her lunch and visibly upset gathering our information. There was a point where she was literally patronizing us to come back to the store at 6pm to discuss the items. And she also expressed that their information is online but not knowing our situation!As we ended giving her our information and we walked towards the door, we both turn back and can visibly see her completely upset with the items we brought speaking to her coworker and is bad talking my partner and I. My partner had one more question and I decided to approach them again but as the girl with the braids approached me scarfing another mouthful of food in her mouth, I turn to the other associate to ask my question because I felt I deserved a bit more respectful customer service than that. Literally as we walked out at 4:15pm, we get a text at 4:23, that THEY "went through our 4 bags" and we can return to speak about them! We return after going all the way home because the girl with the braids was adamant about us coming for 6pm. The other representative expressed she went through our items and there were stains and the clothing was too worn! Absolute liars! There's no way the items I brought were worn or torn or stained!! And ALL items were completely folded the exact same way I left them. They didn't bother to go through it! I will never come back to this location at Riverside! Coming from another black woman, the girl with the braids NEEDS home and customer service training because that was HORRIBLE service! Adding some of the photos of the "worn" and "stained" clothes we brought!! As a stylist, I would never bring such items! Message me for photos of the clothes @styledby__jm
