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February 2024 by uiar smiley
Great tram, taking care of your car, arranging for rentalKeeping you informed of the progress work
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January 2024 by Leung Lee Hon
Superior quality results with unmatched customer service. Since the very 1st interaction, the follow-up process with relevant updates, and final pick-up date everything was awesome.They went above and beyond to secure an earlier appointment date than the original provided and also to manage the car rental process on my behalf.Shout out to Walid - such a friendly human being and efficient at his process.
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December 2023 by Peter Raynes
Our car was hit from behind by an impaired hit-and-run driver.while parked ovenight on a quiet residential street. We couldn't close the trunk, so we had to tie down the trunk lid with a bungee rope. I've taken great pains to baby this car, so this was a very traumatic experience for me. It was very important to me that the repair job was done properly.I needn't have worried. CSN Avenue Collision did an amazing job - see the before and after photos. The paint blending is a perfect match. It looks better than new! The repair took several months to complete, but I gather this is par for the course in most businesses these days, with supply chain issues and shortages etc. Also, CSN has a well-deserved reputation for top quality, professional work, so they're in high demand. You have to ask yourself: do you want it done quickly, or do you want it done right.CSN was great to work with throughout. They put me at ease through the whole process. I wasn't able to pick up the car personally when the repair was completed, so Michael even delivered the car to our parking space in the underground garage and handed over the keys.I wouldn't hesitate to use CSN Avenue Collision again, or to recommend them to friends.Peter RaynesToronto
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November 2023 by Douglas K.
No complaints about the body work they did on my Lexus during an insurance repair. But they left things on a sour note by getting a parking ticket on my replacement rental vehicle after I left it in their care (as instructed) after I picked up my car when the repairs were done. Now, a month later, I am wasting a lot of time fighting a $130 ticket because somebody at Avenue Collision wasn't honest enough to admit that they had used my rental car after I left it in their care and screwed up by parking it in a no-parking zone. Very bad form.
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November 2023 by Daniel Owen
This experience of vehicle repair was excellent. Michael Kefli was attentive to our comments on the damage, and his desire to be helpful to us was a real credit to CSN Avenue Collision. I would happily use them again if we are unfortunate enough to be involved in another accident. Daniel Owen
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November 2023 by N G
Impeccable customer service from Walid and the Team who ensured that the job was done to the finest of details and I left a satisfied customer. From experience, people like this are few and far between… keep up the professionalism and quality
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November 2023 by Sam Metrick
Ask for Laslo Konja. He was extremely professional and helpful. Laslo kept me informed and everything was done in the exact time frame he promised. The work done here is unparalleled to other shops. There's a good reason why they're always busy. I wouldn't choose anywhere else to work on my car.Thank you Laslo!
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October 2023 by Silvy Mathew
It's not so common to have service where someone goes out of their way to update you (without asking) on what's going on with your service. Michael updated me weekly to keep me informed about the status of my repairs, and was really easy going and approachable. The car looks great.Just impressed and happy.Services: Tires
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September 2023 by Betty Abraham
We had a very unexpected situation with our car early morning and we were not knowing what can we do at moment.We tried calling many shops no one was ready to help or guide us at that moment.His name is Michael,who answer the call explained to us that they are only by appointment to repair any car but explained to us each step that we need to do in order fix the scratch on the door.This was on the Friday before the long weekend,so he told us to take the car to any detial shop and give it a try and not worry as long as we are fine.The empathy he showed was spectacular honestly speaking, Michael you made our day and I want to say thank you for everything you did for us eventhough this is a late review. You represent your company very well.
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September 2023 by Ivan Fedko
I had an absolutely fantastic experience at Avenue Collision with their repair consultant, Walid. From the moment I brought in my BMW 435i, Walid went above and beyond to ensure a seamless process. He not only managed all aspects of the repair but also arranged a rental car for me, making the inconvenience of being without my vehicle almost nonexistent. Walid's timely updates kept me well-informed throughout, showcasing his dedication to customer satisfaction. The repair itself was impeccable, a testament to the attention to detail that Walid and the team at Avenue Collision possess. What truly stood out was their offer of a lifetime warranty on all repairs, demonstrating their confidence in their work. Without a doubt, if you're looking for top-notch service, expertise, and genuine care, Walid and Avenue Collision should be your go-to choice.
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September 2023 by william roddy
They are quite good at what they do hence the surprisingly long length of time gettng my vehicle finished which was was my initial concern, but that said, the workmanship could not have been better and the courtesy and constant updating were extremely respectful and impressive.Services: Painting
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September 2023 by Vishnu Mohan
Walid was outstanding and gave genuine cost effective advice which I appreciated very much as I did of the great body job that was done. As far as I am concerned Avenue’s name is synonymous with A class work.Service: Painting
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July 2023 by Ginah Kim
Polite staff, but runs inefficiently. It took three months for an appointment to repair my car. And then they “forgot” to order the part at the time of my appointment, so I had to wait another three months. The repair itself was well done.
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July 2023 by Jeffrey J.
I stopped in to CSN-Avenue Collision today in midtown Toronto, just to fix my license plate frame which had come loose. Walid Ferej, a Customer Service Representative, fixed it in a few minutes with a smile, and refused to take any money. I commented that it was absolutely the cleanest body shop I have ever seen. I expect I will get some paint work done there soon. Jeffrey Joseph, Toronto, ON
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June 2023 by James Lianos
Completely incompetent. Promised to have vehicle ready by a specific timeline, they called letting me know that the vehicle was ready, arrived at the mutually agreed upon time to find out the vehicle needed washing. Waited another 45 minutes to discover that the vehicle was only half repaired, but they did wash it, complete waste of time. The car was needed by a specific date and that date was missed after the first failure. We were going on vacation in two days and I received the call to come pick up vehicle when it was made clear that I was not available after a specific date. Again repairs were sub standard and incomplete, The car in question was a porsche by the way. While showing the representative, they pretended that there was nothing wrong when it was clear and obvious the work was not up to par. Clearly this place cuts corners to pocket more cash. I took the car from these incompetents and will be bringing it to another competent porsche certified body shop to complete proper repairs. Will never be back there again. I cannot beleive they are supposedly a certified porsche repair facility, they do not follow the standard and either attempt to repair parts that should rightfully be replaced or just don't do it even though it is part of the outlined quote. Redicoulous and as a business owner myself, it appears that something is off with this business. I wasted about 4 unnesessary hours dealing with this failure of a business that I will be billing them for.
