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December 2023 by Amelia Rose
I had a wonderful experience at this Enterprise. Last week I came in 45mins before closing, completely overwhelmed by a terrible day, and Jennifer was immediately on my side! She got me a perfect little blue Kona, clearly and gently explained the terms of service and insurance options, and was not at all flustered by the chaos energy I was experiencing at the time. I cannot express how grateful I am for her professionalism and compassion, I will always come back to Enterprise for all of my car rentals from now on!!I liked the car so much I called the day it was due back and asked to keep it longer - to which they approved! The manager on-site was also incredibly professional and efficient, he already knew who I was when I dropped off the car and checked in with me about my experience.The holistic, professional approach to customer service is unparalleled, I am still blown away by how easy all of this was for me to navigate because the Dovercourt Enterprise team was there for me every step of the way!!
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November 2023 by T'kehya P-Cupid
The customer service of this place is exceptional. The rates of enterprise rentals are also very affordable and the cars are super clean and well maintained. From my first time renting with them a few weeks ago I was very happy with my experience, I came about an hour early and was able to fill out paperwork and get my rental within 15 mins. I look forward to continuing to use enterprise at this location until I get my first car next year
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November 2023 by Go Went Never Gone
My first time car rent with Enterprise I'm impressed. Friendly staff at counter, great car and reasonable prices.
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November 2023 by Lyrical Terrorist
Want scumbags to rip you off and over charge you, well you found it. Worst enterprise serive I have ever had and after of renting probably about 50 plus times, I will never give these scumbags my business again. Filth vehicle, not the one I reserved, charged me more and ripped me off by charging me a extra day yayyayayyayayya corporations...... and super low life staff btw!
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October 2023 by Adam's Mobile Bike Service
Once in a while I need to rent a car, and this location is great, very professional. Prices are ok especially for a weekday rental. I would highly recommend them.
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September 2023 by John Paillé
Always a good experience at this location. The staff are always friendly and accommodating.
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September 2023 by Usman Hanif
Very cooperative, courteous and professional staff. They made it easy for me to find a good rental option while my car was being repaired.
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September 2023 by Ben Lichty
Super friendly and quick service including shuttle to and from auto-body shop. Thanks!
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May 2023 by Shlay Zulu
Still waiting for them to give me back my $300 I've talk to head office this office over a year now no cheque in the mail feel like I got robbed by enterprise and they had given me the rental through insurance for an accident while my vehicle was in the shop that was the down-payment ridiculous and at this location as well
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April 2023 by John McAleer
Used the Dovercourt location twice. So far, so good...
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March 2023 by Mitul Yagnik
The staff at the office asked me to check things online/phone. They didn't even listen to my query. I wonder what the stores are actually for, if everything is done over the call or online. It might be only in my case, but my overall experience at the office was not that great.
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March 2023 by Maria
Terrible company for rent car Maneger not respect the costumers
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February 2023 by Bala Kumaran
It is one of the best services I have ever received at the car rental agency.... I would recommend this location over other ones.. very friendly staff who understand your requirements and service above and beyond to ensure a positive experience..This is my go-to for future rentals ????????
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February 2023 by ᴇ. ᴅ.
Honestly I went here with my family a couple days ago, and it was one of the poorest rental services I've ever seen in terms of customer service, and just service in general, and the manager is just shocking, you'd think a guy like him would mature, and professional but it's the opposite. I went here because my insurance requested me to rent from them temporarily, and upon arrival they said they had no cars for me, or none in stock, so I'd have to wait. Upon telling them I'd need a car for work urgently he responded with "You can use public transportation" in an aggressive tone, and proceeded to say they don't have any car in stock, despite Enterprise telling me, that I already had a reservation made, and ready, so I had said to him, I will most likely rent from a different Enterprise office or even a different company to which he sort of got triggered, and jealous that I was making Phone calls, and asking for other locations, He even said "You don't need to rent from us, please", and as I close the door, I can tell he was sort of mad, where he said some remark, thinking I didn't hear it. Upon calling Enterprise, turns out he got real jealous, and honestly triggered, that he actually tried to block us, from renting, which shocked us all, and as I call Enterprise Main Number, they were shocked. I'm not sure whats this manager's name is, but I have his card somewhere, I believe its Chris, or Micheal? but the issue at this location isn't the workers, the lack of cars, but primarily the management. I have no clue what I did wrong, entering the store, the employees wanted to help, and he just decided to barge in, and ruin the experience. My insurance already took note, and I already arranged to rent a car from a different company overall, because it was surprising. A middle-aged manager, who works at Enterprise, jealous of someone else finding a solution for a rental somewhere else? No clue. I don't mean to disrespect, but its just shocking. I've rented many cars, in Canada, and in Europe, and I've never met a manager like this in my life before.
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November 2022 by David Culbert
They thought my driver's license was fake...lol. So I had to leave and come all the way back on foot. When I got back they had closed 15 minutes early and I was unable to get my rental car
