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October 2024 by Mike Nolan
The sales people here at Groovy were extremely helpful. I was in/out in no time and found a couple pairs.
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September 2024 by Alexandre Blanchard
I went there looking for running shoes. They recommended a shoe that was not dedicated to running (I realized when looking online at the description of the shoes). When I tried to get a reimbursement only a few days after, they refused, and said they only offered store credits. Very frustrating.
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September 2024 by R B
cancelled my order after i payed after they sold my shoe
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August 2024 by J D
My experience with Groovy was incredibly frustrating. Despite never receiving the product I ordered (In the promised 7-9 business days as per the website), it took them close to two weeks and numerous follow-ups to process a refund for the shoes I ordered. Their excuse that online orders take longer to refund compared to in-store purchases is completely unfounded and only added to the aggravation. Promises of a manager contacting me within a day were never fulfilled, leaving me to chase them down repeatedly and dispute the charge with my bank. It was only after persistent efforts on my part that I finally got my refund. If you're looking for efficient service and honesty, look elsewhere. Would give this place a 0/5 if I could. Stay away.
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June 2024 by Ivy Leigh
Very cool shoe selection! However, the customer service was super pushy and overwhelming. As someone with social anxiety, I found it extremely difficult to shop here. A sales associate would approach me every 5 seconds and that ultimately lead me to leaving the store and shopping at Foot Locker next door instead. I saw a review saying the same thing so I’m not the only one who feels this way. I appreciate the service but please give your customers some space to have an enjoyable shopping experience.
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June 2024 by kevin pro
One of the best shoe stores in Toronto! I bought a pair of Jordan 3 jbalvins and I recommend coming here instead of livestock or any other store in Toronto! You guys are awesome and amazing customer service! Wish I could give yall higher than 5 stars
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May 2024 by Tianna Rose
Maury was phenomenal and super helpful - he greeted us upon entry and was great to chat with! Bomb customer service overall!
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April 2024 by D K
The store was closed before the posted closing time. How can I buy shoes when the store isn't open?
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April 2024 by A
The product selection is great! Unique selection to differentiate themselves from its competitors. Customer experience is well done, however, it loses 1 star. The customer service was too pushy the moment I walked in. They were watching me and talking to me every couple of seconds. Need space to actually look and take my time to shop. I felt pressured and uncomfortable, it forced me out the door. They mean well and I appreciate the customer experience, but know when to give a customer some space to shop without the talk.
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February 2024 by kabir khanna
Worst store policy ever , not letting me use my store Credit on new releases. It’s my money and I should be able to buy whatever I want with it as long as it’s available in store. I wasn’t told about this during exchanging my product for “store credit” and the only reason I got the store credit was because they don’t give refunds. Waste of time
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November 2023 by Gabriel St-Cyr
Adil was so helpful and kind when I came in to find some running shoes. The shoes he picked out are so comfortable and he had recommendations ready as soon as I asked. Thank you for your help Adil and keep up the great work! :)
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November 2023 by Brian
Cool selection of sneakers.
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November 2023 by Stéphane Blanchinet
great service
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October 2023 by Shom T
Nice collection, well setup
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July 2023 by Nicole O.
Absolutely sickening experience. I went in and left feeling completely scammed. The employee told me I can get a refund as long as the shoes don't hit the pavement. I walked out and walked right back in after looking at the receipt and seeing a $300 purchase that I casually tapped without realizing as my 5 month old was screaming the entire time. I literally made it not even 10 steps past the store before turning around and they would not do anything for me. I felt completely taken advantage of and I will continue to speak the truth about this company everywhere I can. Disrespectful employees who will scam for every last dollar. Sickening humans.
