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November 2023 by Elijah Senechal-Horvath
I had an exceptional shopping experience at the Gucci store in Yorkdale Mall, thanks to the outstanding assistance I received from Sara ( from jewellery) From the moment I entered the store, Sara greeted me with a warm and welcoming smile. She was not only well-dressed in Gucci attire but also exuded a deep knowledge and passion for the brand.I was looking for a specific Gucci product, and Sara went above and beyond to help me find exactly what I was looking for. She patiently listened to my preferences and needs, providing expert recommendations along the way. Sara showcased an in-depth understanding of the various Gucci products, their features, and their suitability for different occasions, which made my decision-making process incredibly smooth.Moreover, her professionalism and attentiveness were truly commendable. Sara never rushed me into making a purchase and made me feel like a valued customer throughout the entire process. She answered all my questions with precision, ensuring that I had all the information I needed to make an informed decision.In addition to her exceptional product knowledge and outstanding customer service, Sara also had a keen eye for style. She helped me put together a fantastic ensemble using the Gucci products I had chosen, adding a personalized touch to the shopping experience.Overall, my shopping experience at the Gucci store in Yorkdale Mall was elevated to a new level, all thanks to Sara. She is a true asset to the store, embodying the essence of the Gucci brand – luxury, style, and impeccable service. I couldn't be happier with my purchase and the service I received from Sara. If you're looking for a memorable shopping experience at Gucci, be sure to seek out her expertise.
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November 2023 by 韩凤仪
Bradley was very passionate and enthusiastic towards me and my friend. He had initiative service. I didn't need to go up to him and ask. As I walked by he said hello and asked what I need. I had a hard time choosing between Gucci and a pair of Louis Vuitton sneaker. His attitude didn't change after hearing my cncerns, kept his initiative and enthusiastic. He didn't roll his eyes like what I saw in this comment section. When I decided to come back and get a pair of Gucci. He remembered my name and said Hi with a smile. He showed us the sneaker collection under the drawers for me to have more choices. Ended up getting one pair of shoes but will be back for more. Thank you Bradley
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November 2023 by Onessa
Andy is one of the best sales associates at Gucci Yorkdale. He knows all about all the products that are sold in this store. Please ? if you need anything from Gucci ask for My personal Contact Andy. You'll thank you for sending you to him. He rocks and will keep you looking fly as ever.
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September 2023 by Nicole Rosset
Came here for a sun glass repair. Bianca was super sweet and very helpful. They ended up finding the part in Italy so I’ll wait for it I don’t mind as there is no charge. Thanks!
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September 2023 by Jen
My husband had purchase the Gucci x Balenciaga Triple S floral print from Andy. He would update us on any events and information from time to time. Andy is friendly and we felt very comfortable talking to him.One weekend, walked by the store, saw the Marmont bag, knew it was the right colour and asked to try it on. Before Andy could say anything, I told him I'd get it. This all happened in less than 5 minutes. lol This was one of the quickest purchase he has ever seen.If you ever need anything at Gucci, find Andy!
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June 2023 by sahel d
My experience with Lenny was great. He is so helpful and patient and always is the best with explaining things and finding tailored solution for me.
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May 2023 by Niti Narang
Ashish was really good in explaining the pros and cons of the purses I selected. He made my experience and choices on choosing the perfect purse easy. Overall the whole staff is really friendly and understanding to your needs.
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May 2023 by Liya Lo
The staff here are very friendly, Ruby helped me with picking out my items & also provided me w contact information incase I change my mind!!
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April 2023 by Felipe Dimitri
I had a great experience shopping at this Gucci store Paul was very helpful and respectful to me I just purchased a pair of moccasin. I’m definitely coming back…
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March 2023 by Chad Humphrey
unbelievable customer service! i was kicked out for eating pasta out of a plastic bag! I guess i’ll have to spend my thousands of dollars elsewhere…
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February 2023 by Jl Laurie
My experience with Megan was fantastic, she was very genuine. I travelled from northern Ontario to come look at a few bags from different stores. Her approach was friendly, not pushy and I felt she gave honest advice. Out of all the stores I visited where I wanted to purchase a bag, I went with Gucci because of good customer service and general knowledge. Thank you Megan :)
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February 2023 by maryam behrouzi
Had a great experience with Negin at the store. Very insightful, helpful, and knowledgeable in the products.
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January 2023 by Shivan Mahadeo
Special thank you to my Gucci Sales Rep Bradley Perrin. He knows his stuff and you won't be disappointed. It's very rare to find an elaborate and thorough representative that genuinely wants to find the best selection that suits your needs. He got me something just before it sold out and I am happy to have something that won't be in Gucci stores for a long time!The first time I came to the men's section, an employee asked if my dad and I were employees... Ended up going to Dior and doing my shopping spree there. With Bradley now(separate time and separate employee), the experience is so different that I had to ensure he is awarded this credit for outstanding work, care, and a high company integrity. If you come here, don't want your time on anyone else. Bradley, WILL get you looking like your best self. Bravo, Gucci Yorkdale -Shivan Mahadeo
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January 2023 by orial cohen
Have to say, this was the worst experience with Gucci Ever. I had bought a shoulder bag Dionysus GG small shoulder bag 3,865 $$$I recently noticed that the leather frame all around the bag had been peeling off !!!I took it in Yorkdale store to get it serviced.After more than a month of not hearing back, I called the store to check on the item where i was told that the bag can be repaired and they can glue the frames that peeled offUnhappy with their decision I went to the store again, the salesperson SubIn, mentioned that it is a familiar issue with their bags and it happens all the timeI told her I wasn't interested in a repair because I didn't expect a bag that costs almost 4 grand to look like this after a few usesSubIn said that she also worked at Louis Vuitton and that's how it is and there's nothing to do, they won’t replace it.I showed her my 10-year-old cross body bag that I was wearing from Louis Vuitton that looks like new, I've used it a lot and it's like new compared to the Gucci bag that was bought at the beginning of Covid and was barely used I asked to speak with a manager and she said that there is nothing that the store manager could do. I escalated this to their head office, only to be told the same thing. This to me is unacceptable as me (and my family) have purchased many luxury goods from the brand over the years. I understand wear and tear, but this product was rarely used. This purse is brand new and clearly defective (can’t be worn as the leather keeps coming off )A complete disappointment for a brand I well respected and have been buying from for years. After this experience, we will definitely not buy Gucci again and don't recommend others to go through this as well.
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December 2022 by Amanda Petkowski
Typically I would rate this store a zero. But I’m giving it a five rating simply because of the excellent service I received from Lenny during a recent purchase. So this one is for Lenny.