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November 2024 by Tyler C.
if I could give them 0 stars I would, very unhappy with my new truck, 2-3 issues that don't get resolved when I bring it in, so much time wasted to not get fixed, I'll never buy a ram again, the guy in the middle service desk is horrible, just stay away from this dealership, I was sold an unreliable shit box that has issues every other week, the GPS just goes black when I'm on the highway, my breaks make a loud noise after they get warmed up and I'm only at 13,000 KM's, and for no reason at all it tells me to service my electric breaking system, only to bring it to the dealership to be told I hit the gas and break at the same time haven't done that before in 30 years..... and no update for the dash, horrible experience, even tho i have video proof of what's happening. Just buy a ford. heads up anyone one thinking of buying a ram, they are the 2nd highest stolen in Ontario and all insurance companies will require you to buy the $2500 immobilizer or pay an extra $1500 a year for insurance. I do have to add the guy at the parts desk is a great guy. I'd give him 5 stars, always helpful and a solid, the service department is who I'm leaving 0 stars with.
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November 2024 by KD
Make sure you don’t give your credit information or anything like that until you have a deal. They did multiple inquiries on me as a “back up deal” and dropped my credit by 28 points when the finance manager assured me she wouldn’t “blow up” my credit, which clearly she did. They don’t care about you. Steer clear from this dealership.
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October 2024 by Lucy Roy
This is the second car I’ve bought from Islington Chrysler. Pablo took time to understand what I wanted and was super pleasant to deal with. The process from start to finish was flawless and I couldn’t be happier!
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October 2024 by Nick Pisani
The service is great. Thanks to Mr. SERGE
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October 2024 by Mary-Kate Rawson
Kaj was a superstar! She made my experience so comfortable and also enjoyable!! Thank you Kaj for all of your hard work.
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October 2024 by Sebastian Chow
I had an excellent experience with Kajaani. From the start, she was attentive, knowledgeable, and genuinely focused on helping me find the right car. The process was stress-free, and I appreciated Kajaani’s professionalism and friendly approach. If you’re looking for a vehicle, I highly recommend working with Kajaani!
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October 2024 by Vithya Kusenthiran
This dealership told us that they are not going to replace our paint peeling bumper thru Ram care because we didn't buy the Truck from them. Since this particular dealership have denied it and blamed the peeling paint on stone chips, Ram care won't consider replacing it, even if another dealership agrees it's not caused by stone chips. If stone chips are causing bumpers to peel paint then it obviously a manufacturing defect. This paint peeling issue has been well documented on several forums. Feeling very disappointed with Ram Care and this Islington dealership. They recommended we go to the dealership we purchased the truck and the warranty from to have the problem solved. Ram care said that since this dealership denied the warranty we won't be able to get it done anywhere else. Seems like Dodge is setting up customers with warranty they don't plan on honoring. Furthermore we had to followup with this problem for a month due to lack of response from the dealership and Ram care about why the claim was denied. They kept blaming eachother for the denial. What a waste of money and time. I recommend not taking your vehicle here for warranty issues because they will lock you in a Catch-22.
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October 2024 by Wayne Sawatsky
Brought my jeep there for repair estimate. They wanted 11k! Took it to Mr.Jeep and am back driving for under 2500.00. I guess what I'm trying to say is if you aren't filthy rich...avoid Islington Chrysler.
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October 2024 by Edward Concepcion
Just picked-up our brand new Grand Wagoneer L. Kudos to Moh for getting us the best deal for this. Thank you for the exceptional service!
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October 2024 by Mahima G
Kajaani was an amazing salesperson! Very knowledgeable and helped me tremendously.
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October 2024 by Sneha Fernando
I had recently stopped by to browse the pre owned vehicles with the help of kajaani. I had such a positive experience with her guidance and help. she made me feel very comfortable and reassured me of any questions or doubts that I had along the way. as a customer that has shopped at many dealerships, her patience and expertise was very admirable as it made the whole process very easy to put my trust in her. I will definitely recommend her to all my friends and family!!
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October 2024 by Bradie Oliver
Kaj is incredibly professional. so lovely and very knowledgeable!
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October 2024 by Madasar Latif
I bought a used 2019 Santa Fe from this dealership and had a great experience with Kajaani, she was very customer focussed, attentive, responsive and trustworthy in providing all the details to make sure everything is transparent. Cannot say that about car sales people these days any more. Would highly recomend her to anyone who is in a market to buy a car.
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October 2024 by Klaudia Pechera
Kajaani is very knowledgeable and friendly! Great customer service and excellent employee.
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October 2024 by sabrina ly
From the moment I walked in, Kajaani was there to greet me! She was very welcoming and knowledgeable about the cars and all the questions I had. Highly recommend her for all your car needs!
