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February 2024 by N M
Terrible place
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January 2024 by Terrance Luscombe
Brought my car in for a seasonal tire change. Like others, the 90 minute guarantee was not met but that’s the lesser problem. I was informed my brakes and calipers needed to be replaced. Too bad but okay - was told the repair would be done by the end of the day (I had brought my car in early in the morning). I came back 45 mins before closing. I waited for another 45 minutes *after* closing before I was told that it would still be a couple of hours. I was told that if I came back first thing in the morning it would be done. I double checked this assurance as I mentioned I had to get to work in the morning. Was assured it would be finished. Of course, come 8am (shop opens at 7:30am) the car was not ready. I was told it would “just be 5 minutes”. 30 minutes later, my car was still up on the lift and my wheels weren’t back on. I was told again “it’ll just be 5 minutes”. Eventually, a further 30 minutes later (an hour after I had first arrived), it was finally ready. I was an hour late for work.The communication and commitments totally sucked and I wasted hours waiting there because they over-promised and underdelivered. And then didn’t communicate their errors. Will not be returning.
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January 2024 by Steven
Moussa is an amazing team member and helped me with my new set of cross climate 2s! I was impressed with how quickly I was served and the knowledge this Kal tire location has is very throughout. I feel a lot better getting my tire from here compared to other locations, great location. Great crew
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January 2024 by Anton Tajanlangit
The man in the counter came through as arrogant. He lost a sale because of that, and I walked out in a huff. I had my new tire change somewhere else.
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January 2024 by Lillian Hogendoorn
Totally upsold me and said I needed $1000+ work on my car and I was in imminent danger driving it around. I took my car back to my regular mechanic who said nothing needed to be done, he literally just cleaned off a little rust and said that was it. I would give them 0 stars if I could.
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December 2023 by Hunter Shiells
After spending $750 on my winter tire change I would expect any issues and workmanship to be top notch.Although this was not the case. After waiting over 3 hours for a tire change. I then come to find out driving down the highway my entire car shakes and veers to the left. I do understand an alignment would be needed and recommend although I was not personally told this fact.I have an important trip so this issue needs to be resolved. Then taking my car to a shop instantly for the issue to be resolved I was showed and told two of my four rims are bent! This was news to me as I was never told at the time of the install that this was the case? A little more due diligence when dealing with customers is a must.I will not be going back to this kal tire.
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December 2023 by Matt Scanlan (DJ Love Hz)
I have been going here for the last few years for seasonal swaps, and to purchase new tires. Usually great service. Spent a few thousand dollars here over the years. I've been trying to call all day to confirm their other services, and have been hung up on multiple times. After waiting on hold for 10+ minutes, dude picks up the phone, doesn't say anything, and then hangs up. Kind of crazy that they have some angry mechanic going wild on the phones instead of hiring a real receptionist during their peak periods. I'm going to pick up my winter tires and go elsewhere. No point in going to two mechanics if I can't confirm I can get my services done here at the same time as my tires. Really disappointing because these guys have been much better than Canadian Tire or other chains.
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November 2023 by Meg Clark
Take a miss on this location if you care about your bodywork.Got my tires changed here today - new rims and new tires (bought a car 2 days ago). Website and email say give 90 minutes for the appointment - mine was for 11:30, car wasn’t ready until 2:30. Had an appt 1pm that I had to be moved. It’s peak tire change season so whatever, they were behind schedule.Finally paid and got my car, the outside below the trunk was so scratched up with multiple types of scratches. Since I bought my car literally two days ago (used 2019 but in great condition from a certified dealership) I know where the few scratches are.Brought this to the managers attention. As he was pulling up the video footage he tried to gaslight me into telling me there were no rims in the car. I bought the car two days ago, bough the rims and tires one day ago, where would these magical rims that you put the tires onto come from if not inside the car?He also tried to tell me the scratches looked like they were from a grocery buggy. Again, I bought the car two days ago, the only thing that’s gone in and out of the trunk were the tires and rims, and I know I didn’t skim the paint when they went in.I will say he did go over the video footage with me, which is better than someplace shady that wouldn’t, but honestly it’s a bird’s eye view and you can’t tell anything from it. All I know is I went in there without scratches, now I’ve got tons.They also didn’t take the sticker off the new tires, so now it’s bonded to the tread, and they lost one of the tire valve caps.
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November 2023 by Fane T
Worst customer service I’ve ever experienced.Three weeks ago I ordered rims with Kal-Tire which were supposed go to this location and be put on my winter tires. When I arrived for my appointment, they said it would take about 1 hour and 30 minutes.3 hours later they told me they didn’t even have my rims and they didn’t know what happened to them. They said the manager would call me the next day to resolve the issue. He didn’t and it’s been almost two weeks now.I called customer service numerous times and they said they’ve left messages for this location, and even took down my email address for the manager.This was such a waste of my time and energy. This was my only experience with Kal-Tire and I will never do business with them again. I would not recommend going here at all
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November 2023 by Gabriel Nobre
It was a horrible experience on the Karl Tire at Karlaw.I had an appointment for Sunday morning. When I dropped off my vehicle, they mentioned it would take 2 hours (even with an appointment); ok, I bit too much, but I left my car and returned in 2 hours and 15 minutes.My car was still sitting in the same spot where I parked; nobody touched it, and when I complained, they said it would be the next; they were passing all the other cars in front of mine.Not mention they tried to charge $60 more on a tire change, not on rims, because I was bringing my other set of rims to mount on my winter tires, and it was mentioned it would be more work than changing tires using the same rims.I picked up my keys and left; there was too much lack of respect for clients.
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November 2023 by Jesse Auspitz
I had an appointment for 5pm and waited 2.5 hrs for a tire change. I book appointments so that I don't have to wait. There was no reason for this delay. Completely disgusting. staff were trioging based on who was sitting in the waiting room. There were people that had 3pm appointments that didn't get served by 730. the issue is related to a district manager that overbooks.
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November 2023 by Ashlynn Bui
Don’t waste your time and money at this Kal Tire. Every time I go there is some sort of issue. I’ve spent almost $2000 here with tire changes, storage, and buying tires. I went here because of the convenient location but after every single visit, I leave more than disappointed.You can never get a hold of them if you call and they will make you wait a minimum 2hrs+ for a simple tire swap when it clearly states “please allow UP TO 90mins for a tire change” on their website. I went there a couple weeks ago to drop off my car for a simple tire change and once I arrived 10mins before my appointment time at 5pm, the worker told me that my car would be done by 7pm. When I get there at 7pm, my car has not even moved from the parking spot I left it… I went in and he told me it would be AT LEAST another hour. I couldn’t wait any longer and rescheduled my appointment. I was so dissatisfied with their service I found another shop and just wanted to pick up my tires from their storage. For 2 days straight I called calling the store and texting the manager to see when I can pick up my winter tires stored there. When I get to the shop to simply pick up my tires since the Manager said I can pick it up anytime, the front desk worker told me my stored tires were already “shipped off to the warehouse and its not there”. After I told him to talk to the manager my tires are ‘magically’ at the shop and he told me to pull into the back to load it into my car. When I see my tires they are DAMAGED - A huge scrape on my rim and I know for a fact I did not drop off my rims like that. They argued with us saying I dropped it off like that and how there was a note saying my rims were damaged when dropping it off but it does not state that anywhere on my records or receipts.It is honestly NOT worth your time and money going here unless you want damaged tires and lots of wasted time waiting for a simple tire swap.
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November 2023 by Daniel
Wasted 3 hours on this and never got the service, don’t repeat my mistake.My winter tire appointment was scheduled for 4pm, for which I arrived in time. The person at the cash register told me that it’s going to be 1h30m and that they would give me a call when they are done. I never got the call and came back after 1h45m and the car wasn’t even touched. When asked about how long will it now the person at the register told me “45 minutes after they take your car in the shop”. They couldn’t even tell me when that Would be. Poor scheduling and management. Took my tires and will be changing somewhere else.
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October 2023 by Irene Wong
I bought my tires at Kal tire and only wanted to check for suspicious slow leak to prevent a flat. They have the full service package for every customer when you purchase tires from them. Called on Monday and no squeeze in for emergency checks and was told nothing available until Friday. Should a customer need to wait that long for a quick tire check? Not enough service techs and appointment times end of October :(
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October 2023 by Fatih S.
I went there to repair my flat tire. They charged me more than 50 bucks and the next day tire was still leaking. I asked them to check it because there was a warranty for the repair. They told me that they can’t help me. And they said “we did something we shouldn’t have done” I asked my money back and they said they can’t refund anything. Just go to a local store. Don’t let them steal your money
