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November 2023 by melissa yan
When I went to the store today, I was helped by a brown women with black curly long hair approximately in her 30s. I asked her if a bag was still in stock and she informed me that the last one was the one on the shelf. Then, I asked if I would be able to place an order for it. She said she’ll let me know and I waited for around 5-7 mins. She never gave me an answer and went to help another customer. I went up to her and repeated my question to see if she had checked. She replied to me with the worst attitude and said: I told you, we can’t order it. Firstly, she never got back to me and I had to wait there for so long. Secondly, I have never seen someone in customer service with such a terrible attitude. She is a disgrace to the good brand of Kate Spade and does not deserve to be working there. Her co-worker saw her disgusting attitude towards me and stepped in to ask what I could be assisted with. I love this store but employers really need to reconsider some of the staff that they bring on board.
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October 2022 by Simrit Bajwa
If there was a option for 0 stars I would give it. I went to this location for the first time and it was not worth it. There were 2 associates standing at the front of the store chitchatting away. Not one of them even bothered to communicate with me they just ignored me. Then I went to the other side towards the register and they greeted the next customer that walked in. They never bothered to see if I needed help. They didn’t ask anyone for help just busy talking away. I went in to mk and I was welcomed on the spot and the sales associate helped me and checked in on me. Never going to this ks again.
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October 2022 by Deepannita Datta
Super helpful sales associate Mehaa! Had fun shopping
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September 2022 by Deepali Mehrotra
I don’t know who the lady was at the entrance but I have never ever felt so unwelcome and uncomfortable in any store I have been to. This store really needs to fix the staff and train them properly on how not to be judgmental and rude to their customers. I have been shopping with KS for so long and this was the first time that I walked out of the store without buying anything.
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August 2022 by Sobin Mann
I loved my experience at this store. The staff was extremely nice and helped me pick out the perfect bag. Everyone was so friendly and super helpfull. Loved shopping there and would definitely go back!
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July 2022 by Reviews By AC
Jessica, the store manager was so rude. What a terrible experience!
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June 2022 by Sarah
If I could rate this location 0 stars, I would. Jessica, the store manager, is the most unhelpful and rude associate I have ever come across in a retail environment. I have been purchasing from Kate Spade for many years, and this was my first time visiting this location. I was dumbfounded with the immediate bias assuming I wouldn’t purchase anything (maybe because the way I was dressed? Not sure as I was wearing a KS bag lol) and was treated with such disrespect. Spoken to so rudely, and felt so unwelcome in the store. I have had great experiences at other locations, but please avoid this one.
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March 2022 by John McNill
I came to buy a pair of shoes for my wife but the people here are very rude and have a bad attitude. They don't even help!!! I ended up going to Nordstrom which was a better choice for me. Do not recommend this place!
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March 2022 by Lizia Gasparias-Cohen
I don't recommend anything from this store... All my handbags are falling apart. You would think for those prices that it would live up for a couple of years, but no... Oh and yeah, these people are not friendly at all!
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December 2021 by Nádia Barsaglini Charnet
I had a great experience at this store today. The store has a good vibe, stunning merchandising and is very organized. Tyler was very kind and helpful in assisting me to find the perfect bag. Thank you, Tyler and Kate Spade team.
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July 2021 by Sarah Zuber
I had an issue with an online order so I was sent to this store. Meera saved the day what a gem! Customer service experience was excellent and my next kate spade will be bought from this store.
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July 2021 by Patrick Harte
My wife and I went in to look for a bag today and we’re friendly greeted by the amazing staff there. They were extremely professional and very approachable. Meera was one of the ladies who was working and checked us out. She went above and beyond to give us the help me needed to find the right bag. She also processed us through the transaction and we delighted to converse with her. I highly recommend this location if you’re looking to purchase something new
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July 2021 by Sakura
Really judgemental sales associate. I went in and the sales associate (black man and asian women) eyed me up and down right when I entered like i didn’t belong there and gave me side eye. Went to buy gift for my friend there but came out empty handed and super upset because these kate spade employees are outright disrespectful it almost racist being an minority there. Never shopping here again. Micheal kors right next door is better off bc the employees there are welcoming unlike that rude man
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July 2020 by Abby Wang
The sales were unhappy and not friendly to look me from at the door. Unhappy to host us because we are Asian? Because dose we like shopping ?If you are unhappy don’t transfer negative for us. We want shop and happy to spend .
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July 2020 by Shafau Yusuf
Went in to pick up some jewelry and my ring matched 1 of the jewelry there. So I decided to buy it for my birthday.
