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December 2023 by Brijeish Alagh
The black guy wearing a cross at this store is very disinterested in helping you and talks like you owe him money. very unpleasant experience, he kept on ignoring my questions and did everything in his power not to assist me
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June 2023 by habiba shahadat
Had the best experience at the Koodo kiosk with Felix. Diligent with his work and proper attention to detail. Very customer oriented! An amazing service! 10/10
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June 2023 by Natalie Wood
Today I had the best experience at the Koodo kiosk, at Dufferin Mall. My rep Felix was super helpful and knowledgeable. I was in and out in a matter of minutes, with a new line, Sim card and all the bells and whistles.I super appreciate it. I will definitely be back for any of my phone cell service needs ?
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June 2023 by Ashish Yadav
Nice customer service
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April 2023 by Marjorie Malpass
The staff at this kiosk were professional, courteous and knowledgeable. Manny was serving us and he helped us every step of the way, going above and beyond. Very pleased about this experience and my new phone!
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April 2023 by Carmine Prentice
Vikas was such great help went above and beyond and also stayed pass his shift to make sure my line was connected and ready to use with no problems. I recommend anyone who needs a new plan and a great deal to go see him at Koodo located out of Telus at Dufferin Mall.Thanks again Vikas
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March 2023 by Genesis Rivera
I got a new phone, and Feliz at Koodo store was very helpful and pleasant to talk too. I had a great time with Felix and Manny they should get a biggggg bonus.A big applause ? to them. Great job guys.???
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December 2022 by Tyler Brown
Koodo will ruin your credit. Don’t even touch them with a 10 foot pole. They report you before the due date. I went back to Fido as soon as I found out Koodo reported me 6 times in the two years I was with them. Only company I’ve ever had late payments to on my credit report. That should tell you more about Koodo than it does about me. And they’ve called me multiple times to try and win me back! Ha!
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October 2022 by E
Amazing experience upgrading my phone at this Koodo location. Giving a shoutout to the sales rep who assisted me, Vikas. He was polite, professional and took the time to ensure all my questions were answered. I was super happy, and would definitely recommend this location. Thanks!
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September 2022 by Matthew Johnston
I purchased two year contract for SA10 Samsung galaxy unfortunately they're over charging my phone bill additional two month price of one due to assuming airplane mode. I refuse to pay and will handle it if has to be by corperate office for better results and solutions without bad customers service and satisfaction!
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September 2022 by Natesha Brudy
Am very frustrated and disappointed in the way I was getting nowhere with a call back from koodo about why my bill increased. I got through to someone from the dufferin mall location who told me I should go online which I did several times leading to no solution. Koodo pls do better and allows customers to feel valued.
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August 2022 by b littmann
their online self serve allows you to activate a new sim card with and old phone, or vice versa; but not a new phone with a new sim card. My phone got stolen (both new, duh!) and I'm waiting for a callback to have my new phone and sim card activated. The next available time slot is in 2 days. But they will charge for service during the time.
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May 2022 by Mitch Proto's
Probably one of the biggest wastes of my time at a cell phone kiosk.I was told I would be getting two credits to wave my activation fee which didn't come through at all, I was told my plan wouldn't change yet it did. I called around other koodo shops to see if they have to sell the charger separately and some don't yet I was charged for it, I let them put the screen protector on and of course there's a bunch of little hairs and dust on the inside. A $40 screen protector and now I'm stuck with specs?Careful who swindles you folks.
