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October 2023 by masochist
Pushy and passive aggressive sales people. Either they need to scrap their bra measurement system or re-train people how to measure properly. Both times I was measured they were 2 completely different sizes and both did not fit right.I strongly recommend you all to measure at home and plug in your measurements onto a bra calculator on Google. Disregard what the employees or La Senza/VS website measurements say. I am a 32DD but was measured a 36B, 32D and 34C before.
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October 2023 by Hayley Butler
Thank you to Kady who made me feel absolutely amazing during my fitting. She was so helpful and made the whole experience super comfortable. I walked away feeling incredible with my new pieces!
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September 2023 by ronnie cab
I find that the new relocation store employees are a bit pushy with their sales tactics and size recommendations. Lady that helped me was nice, but couldn’t help but feel self conscious getting told that I wasn’t the size I thought I was. I ended up purchasing something that didn’t fit right.
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May 2023 by Thasan Amir
Great customer service and Beautiful store. This location got great selections and great deals too. Enjoy your Undergarments shopping here and Great gift items too.
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May 2023 by 허똥똥
The sales clerk were not welcoming and nice, she was aggressive. I won’t come back this store again, will use the other branches
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December 2022 by Sheila Yu
The best bra shopping experience I've ever encountered in.a while. D was so professional and well trained - definitely knows how to measure bra size like its second nature. Happy that I got right size before leaving.
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November 2022 by Simran Shah
Just walked out of the store and the whole experience was amazing. This was my first lingerie shopping. Walked into the store nervously. All the 3 girls(forgot to get their names) there today were so easy to talk to and helped me find the perfect bras and matching panties. I am more comfortable now with my identity and know where to buy my future lingerie. I can’t thank enough all the girls at this store.
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November 2022 by Leanne Connor
I Wasn’t welcomed. I also needed help and no one was around. Cashier didn’t even say hi to me or wished me a good day at the end of the transaction. Seemed more interested in talking to her associate. Don’t know if it’s just Monday blues or if this is the norm but not impressed.
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November 2022 by 1627
Had a very bad experience here. Went in with my girlfriend and all of the sales associates were very rude to us (except for one; unfortunately did not get her name). We were followed around the entire time and had employees whispering about us as soon as we walked in the store. They were obviously very suspicious we were stealing despite the fact we had other shopping bags from other stores. They continued to be rude to us up until the very moment we paid for our items. Absolutely awful customer service, suspicion of stealing without any evidence is no reason to follow customers around and make them uncomfortable while shopping. They didn't even try to be subtle about the fact their security and sales associates were following us to every corner we went and watching us closely (which they did not do to the other customers shopping there). Was very disappointed and would not recommend shopping here unless you want to be harassed and have a very uncomfortable experience.
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November 2022 by Kimberly Mina
Had a great experience with Samantha today, she helped me pick out underwear and lingerie for my wedding and made sure everything was set for my special day. Wonderful customer service!
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November 2022 by Britt
Such fantastic service!! The 'fairy bramother' is exceptionally skilled at her job. All the staff are extremely professional, kind, and friendly.
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November 2022 by H A
The moment I walked in i was greeted by two amazing ladies, the service was just above and beyond, we felt welcomed and valued, we were shopping here May 31st, we bought a fair amount of things giving that we did not plan to spend money at all and were beyond content leaving.
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July 2022 by Stacey A.
This is one of multiple lingerie stores at the mall so you may want to check them out to compare. We didn't as this was the first one we came to and didn't know there were more. Very pricey. My total was $178 for a strapless bra, pair of panties, bra and thong set, and robe. Variety of options and sizes. Nice size store.
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November 2021 by E Sayed
The store is nice and decent.They have clean and spacious store.The people working there including the security guard are always sweet and greeting and helpful .I had been there to check for discounted rate lingerie but it turns out there wasn’t any clearance section or sale.They do have combinations like buy two but then that makes it expensive too.5 panties for 38$
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November 2021 by Katherine Veilleux
Fantastic customer service!! Right when I walked in, the girl who greeted me was so friendly, took my measurements because I was unsure of my size, then showed me where all the styles I was interested were located in the store. Then when I was looking around, another girl, Tania, was able to find me the last bra they had in stock in my size as well as checked me out. While checking me out, Tania was nice and was able to give me a birth month discount (even thought it was last month). Overall was a great experience and the service was top notch!
