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December 2023 by S P
Horrible store! Horrible products. Sold me a defective bathroom vanity and now they refuse to refund or offer a replacement. Sharda Khan who works in customer support has no clue about the products or how to deal with customers. Stay away from this store and from Sharda!
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November 2023 by Angelo Raso
If I could rate this place O stars I would ! Absolutely zero acknowledgment in customer care. I waited and waited for someone at point department and nobody is to be seen ! I ended up leaving because no one showed up. I took my business to Canadian tire.
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November 2023 by Tonys C8
This place has absolutely the worst quality lumber on the planet.Especially their plywood........absolute garbage. And to think they are more expensive that Home Depot. HD's lumber aint the greatest either but compared to Lowes its wonderful.You would think the staff making minimum wage would be a little bit friendly but on the contrary they are rude and dumb as stumps.If I could give 0 stars ... I would .
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November 2023 by Danielle Moschella
The flyer posts buy any Christmas lights set and the second is 50% off. Upon checkout, it did not reflect this discount. The store manager, Nick, very rudely would not honor that nor have an explanation as to why not, even though that's what the flyer clearly indicates. He said it has to be regular price although the flyer does not indicate as such. And the price is the same if you just purchase one. It's unfortunate that this is the way they treat their customers. I will no longer be shopping here. There was a young gentleman at the cash register trying to help me and he was super sweet and really good at customer service, too bad his manager doesn't set that same example.
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October 2023 by medet kenenbayev
I think Lowe's has more choices in some areas than home depot. In my case I needed a flexible p trap. Home depot's didn't have and Lowe's did. So kudos to Lowe's
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September 2023 by Fazle Naqvi
Terrific experience. I needed to buy a shower curtain. A sales associate Janice was very helpful. She helped me find the curtain I needed, roller rings etc. Absolutely 5 stars!
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September 2023 by Gary Watson
This location is clean, well laid out and is rarely busy. This is a good store for appliances, kitchen and bathroom fixtures. Their selection for fixtures is usually better quality and more modern than other hardware stores. The garden centre is reasonable. The store layout prioritizes home decoration over home renovating. Staff are hard to find and when you do, they try to avoid you. This review is based on several years of experience as a DIY home renovator.I can’t believe this store does not accept tap payments!
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July 2023 by Mirella D'Angelo
DISAPPOINTED!! I purchased a new kitchen, flooring and barbeque over the last few months at Lowe's spending over $12,000. Lowe's receipts say Rona Inc on them but Lowe's won't accept Rona reciepts for returns, even after you purchased a pallet of tile from them and they send you to a Rona location that has additional stock. This is bizarre!! I had 7 cases to return and they wouldn't accept it because they said it was discontinued and didn't have any in stock. Why would I want to keep the additional flooring and why is this my problem??? They associate themselves with Rona when its convenient. Why am I penalized because they aren't fully integrated. I had over $100 in my cart and left it behind and will never be returning to Lowe's or Rona again. Home Depot has made me a lifer.
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June 2023 by Sand P.
Big thank you to Samir for pulling down the one tool I needed from the very top of the Garden Centre aisle.This was the only store in the GTA that had it in stock. I drove a long way to get here. And after a few minutes of trying to find it on my own, I was about to give up thinking it must have been a stock error.At a time when knowledgeable, helpful and kind retail workers are hard to find, I was able to flag down Samir and he was gracious and kind. Despite all the work it would take, he ensured I left the store with what I came for.I was very lucky to catch him and grateful for his help. Thank you!
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June 2023 by j chappie
Not impressed. Your website says you have 19 bottles of 2litre Round up on sale for $15.99 at your Etobicoke location. Where are they? I went to customer service and was sent back to the garden centre and then sent to another aisle when I said I was already there and there were no 2 litre bottles. Your floor staff have the very poor attitude. If you do not have the items update your website. Or was this a way to up sell to a larger container???I had other items on my list to buy at your store but too bad for you. I left without buying anything. I will never be back to this location.
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May 2023 by Bill
The store itself is clean, good parking, nice staff - but I won't buy from Lowes again unless I absolutely need to. Purchased insulation from them, one of two bags was actually soaked/wet (and it fell apart), so I ended up returning one bag. Also bought a painter's telescopic pole and that broke after a day. Have been, and will go to Home Depot (even though it's a further drive).
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May 2023 by Kyung Do
I made an online order, this location responsible for the delivery never reached out nor answered the phone.It's been 7 days, they finally answered the call and just scheduled the delivery which is 3 days later. On the invoice it clearly states that they arrange delivery within 1 to 2 days and will be delivered within 7 days. It's very difficult to cancel the order nor track the shipping. I've been calling for several days and was only getting forwarded to multiple departments.
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May 2023 by Lee Knight
Extremely helpful service representatives, and they know their products. Very friendly and nice to deal with. When I explained what I was looking for, the young man knew exactly where to find it, and took me to look at the floor model so that I was sure of getting exactly what I was looking for!
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May 2023 by Mctpy L
We purchased our washer and dryer machine here realized that they don't post instore pricing online and luckily we went in to get these and also they had it on sale so it was more of a double whammy deal. I do realize that thing are somewhat comparable with home depot in pricing, however, home depot has became more like beat buy back them being proactively asking if anyone needs help, lowes not so much.
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April 2023 by Michael Najfeld
Ordered a dishwasher with installation. Everything worked well till the dishwasher came with the installation guy. The new dishwasher was damaged in the box. Had to refuse the dishwasher. Tried to reach the store over phone to reorganize the delivery and installation but couldn’t reach anybody for 2 days in a row. Nobody picks up. Went to the store and I will have to wait again for delivery of an other dishwasher. Made a new date just to learn today I’m not in their system. It’s over 2 week from the initial order and no plan when the delivery and installation will happen. Can’t spent all day home and waiting for nobody. Very weak customer service.
