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August 2023 by luc S
I recently had the pleasure of purchasing a watch from Robert at Birk’s First Canadian Place. From the moment I arrived, Robert and the rest of the staff were incredibly friendly, helpful, and knowledgeable. For anyone looking to purchase a Tudor, Tag Heuer or Cartier watch I would wholeheartedly recommend Robert and the team at Birk’s First Canadian Place.
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July 2023 by Hamid Mohabat
If you are looking for purchase your next luxury watch or even your first official one, I believe Garo would be the greatest person. He knows a lot about watches and patient with your questions. Also, your experience doesn’t end with the purchase, if you would like to swap your bracelet with rubber strap, he is extremely helpful.
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January 2023 by Yasthiel Naicker
Great experience here, I dealt with Jobert and Garo who are very professional and accommodating. I went in to order a watch which wasn't in stock at the time, it was delivered to my door within 3 days (in December even with the Statutory Holidays). Would definitely recommend Maison Birks without hesitation.
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December 2022 by shahzeb memon
I had such a great experience here. Melvin was extremely patient and nice. Very knowledgeable about the watch that I was looking at. I couldn’t have asked for a better experience. If you’re looking for a watch and want someone knowledgeable and patient to help you with the process I would highly recommend Melvin.
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September 2022 by C
I came into Birks to try on engagement rings. The door was unlocked for me by an associate who allowed me to enter without saying a word. I then walked into the store up to an associate who was busy organizing boxes and jewelry. I stood uncomfortably waiting for some sort of acknowledgement. I was completely ignored. I understand she could have been busy but a simple, “so sorry! Be with you momentarily” would have been appreciated. The associate that let us in then helped me try on rings but was not helpful at all when I was looking for something of a higher carat. My family has had the pleasure of purchasing Birks engagement rings since the mid 1900s and I will be the first to break that. With so much variety this day in age I was disappointed at their snotty demeanour and I would expect more from Birks.
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September 2022 by Gregory Sullivan
I popped into the store earlier this afternoon to look at a Tudor watch. One sales person was glued to her phone and didn't even look up. The other stood about a foot away staring at me. I asked her if she planned to ask me any questions about what I was interested in. She shook her head "no". I then asked about the availability of a specific model and she dismissively said there was a long wait list. When I said I was very interested and asked to be added to the list, she changed her tune and treated me with a bit more respect. That said, she then commented on what I was wearing. I was in shorts, button down shirt, and sweater - not that it should have mattered! I clearly got the impression that she'd judged a book by its cover and pre-determined that I didn't belong in the store. Birks, you lost a customer today.
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August 2022 by Peter Kapshuk
I purchased a Tudor timepiece today at Birks and the sales representative I dealt with (Garo) was professional, courteous and knowledgeable. I highly recommend Birks as an authorized dealer of many fine watch brands owing to its impressive selection of watches coupled with outstanding sales representatives.
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August 2022 by Laleh Larijani
Alex and the whole team are incredibly knowledgeable, experts at finding just the right piece, crafting the perfect custom order or for a very very last minute present. That, backed with the quality that the Birks brand is known for makes this an incredibly pleasurable place.
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August 2022 by Norman Yeung
I entered on a whim to look at watches to celebrate a personal milestone and Garo and the team at Maison Birks were very knowledgeable and helpful in helping me decide on a new timepiece. Client service is excellent -- Garo answered all my inquiries in a very timely manner (even on his day off)! The excellent customer service made my purchase decision an easy one. Thank you!
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August 2022 by Mike Davies
Both Aleks and Garo were an amazing help! I casually looked at some models with Aleks and she was a great help. Then weeks later I came in again with my fiance for an engagement watch for myself, and Garo gave us his full attention for over 2hrs while picking out the perfect piece for me. He was honest and very helpful and I couldn't be happier with the Tudor Ranger I went home with. Amazing staff at this location and I highly recommend stopping by as supposed to just browsing online.
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August 2022 by Filip B
Overall I had a fantastic experience purchasing from Birks. I had the pleasure of being serviced by Aleksandra Kimaeva at this location. She took extremely good care of me answering all my questions pertaining to jewelry and walking me through diamond size, quality, and cut. The staff were extremely accommodating to changes in a special order I had and had provided a complimentary signature sterling silver bell with the engagement ring I purchased. Aleksandra always kept me updated on the status of my order and stayed in touch for future appointments.
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August 2022 by Philip Tessier
Aleks was a spectacular Sales Associate. I came in last Fall looking for an engagement ring - I had all of the ring specifications and she stayed right in my budget.We then went back to her to buy our wedding bands.Excellent experience, excellent service, beautiful pieces.
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July 2022 by Joshua Koffi
With every big decision comes a bigger question and the staff at FCP Birks helps lead you to the right answer. Not only do they provide an exceptional purchasing experience they appreciate the uncertainties of life that comes with it. Look no further for any fine jewellery store. Ps. Ask for Melvin C, he’s great !
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June 2022 by Kohai Z (Johnny)
The FCP Birks provide top notch services. The staff are very friendly and super knowledgeable in all their products. As a watch enthusiast and a person working in the building, I always have good conversations with the staff and they are enthusiastic with all the watch brands as well. The grand seiko, Tudor and Cartier novelties they show me always get me hooked with all the amazing timepieces. I also happen to get a Tudor BB58 that I always have interest in with great service and knowledge. Very pleasant shopping experience. Nicole, Garo and Melvin here are great.
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April 2022 by Justin Lee
I ended up booking an appointment with Maison Birks since they carried a number of the watch brands that I was considering for my first watch purchase. I ended up booking a meeting with Garo to explore my options.Garo's knowledge around all of the watches that I had interest in and his ability to adapt to my specific buying behavior (not being too persistent/ pushy, knowing that I wanted to try on multiple options, etc) was very impressive and made for an excellent experience. I ended up purchasing a Tudo Black Bay 58 with two straps.I am looking forward to doing business with Garo and Maison Birks in the future.J
