-
February 2024 by Evelyn
I truly hope someone from Marciano will help or read this review. I am an avid shopper with your brand and my husband often buys me gifts from your stores as well. Half of all of my dresses are from your brand. I was recently in your store at Fairview Mall and I received the most awful treatment I have ever received anywhere shopping. I won't be returning to your stores ever, I have told my husband to stop buying me stuff from your stores and have also told all of my friends about my experience.I regret spending the amount of money I spent in your stores. The girl who provided me with the service during my bad experience her name was Shanique or something like that (its possible she was a assistant manager or supervising one but I can't be certain) I know now this treatment seems to be normal at this location and many others after reading all of the reviews. You just lost a customer. I'll just stick with my Free People dresses going forward just to name one of my other fav stores.
-
August 2023 by sara ad
As a retail store manager myself, I understand the challenges of providing exceptional customer service. However, my recent experience at Marciano Fairview Mall was nothing short of a nightmare. I feel compelled to share my disappointment in a Google review to express my dissatisfaction with the service I received.I initially visited the Yorkdale location and found a beautiful engagement dress. Unfortunately, the dress was alittle damaged and see through, but the staff at Yorkdale were incredibly helpful and offered that I could take the dress and try it on with nude underwear. Since they knew I might end up returning the dress at Fairview mall, they advised me to pick up the dress from their own location as Fairview mall tends to reject refunds from other locaations. This lead me to pick up the dress at Fairview Mall location instead.Upon picking up the dress, I only tried it on once with nude underwear and immediately noticed it was still see-through. This was quite surprising, given its hefty price tag of $300. I decided to return the dress in its original condition, with tags attached, without having worn it further. To my dismay, the Fairview Mall staff claimed there were dirt marks on the dress, despite the fact that I had never removed it from the bag after trying it on.In an effort to address the issue, I took the dress home and carefully removed the alleged dirt marks by steaming it, as I do in my own store. I then returned the dress in good condition, hoping for a respectful resolution. However, I was met with a lack of courtesy and two associates who treated me extremely rudely.I have worked in retail for over 7 years and have encountered various types of customers, but I have always strived to provide excellent service. Unfortunately, the way I was treated at Marciano Fairview Mall was disrespectful and left me feeling undervalued not only as a customer but as a human. It became evident that they had no intention of providing good customer service when I overheard staff from one location speaking negatively about another.This was my first experience shopping at Marciano, and while the service at Yorkdale was exceptional, the appalling treatment at Fairview Mall will deter me from ever shopping there again. I regretfully cannot recommend this location to anyone else, despite my reluctance to leave negative feedback for hardworking retail staff.I hope this review serves as a reminder that no customer deserves to be treated with such disrespect, especially when returning a piece of clothing. I hope that the Fairview Mall staff receives the necessary follow-up and training to improve their customer standars.
-
July 2023 by April Wang
Lie to customer, No working ethicsWanted to return an item, however, I was told their internet was down and suggested to return it to Eaton Centre or Yorkdale, both of them are far away from me. I made several calls to make sure the other stores will not reject me. Also called this Fairview Mall store to check when will their internet be back. They told me their internet is on and off, I’d best to return somewhere else, “don’t need to call them, just go and return”. I made a long way to eaton centre. The staff there said if internet is down then it’s down for every store, Fairview Mall staff just want to keep their commission and this is not the first time they asked customers to return in other stores.First time bought in this store, never again
-
July 2023 by Thunder N
Great selection of nice clothing. A bit in the pricey side.
-
November 2022 by Ekaterina Kuznetsova (Katya)
Customer service is the best!I came in your store,try to find a winter coat.The lovely lady Trisena very quickly understood what I was looking for. She gave me to try on a few coats, and we chose a best option for me. Her advice were helpful. She knows what she is doing!You made my day! Thank you for this!
-
June 2022 by Neal Kelly
Very good experience and I will go back again
-
March 2022 by Victoria Sedova Real Estate Broker
Best customer service. Great selectgion of the collections and always helpful tips from the sales people.
-
March 2022 by Muntaha Aleid
I rated this because it had gifts but they lied to me so that is why I rated this
-
February 2022 by reviewer reviewer
Wonderful clothing at a great price point! I always spend hours in this store and come out with dozens of bags! Thank you making every experience so wonderful!
-
February 2022 by Maria C
The staff at Fairview Mall in Toronto were very judgemental and rude, awful customer service. The sales person was snappy and rude.
-
February 2022 by JennyFromTheBlock
Everything in this store is ridiculously over priced.There is nothing trendy or special about these clothes.The clothes are cheap/some made with defective material AND still carry a hefty price tag.Sales people found here are a real treat as well.Maybe after this review, they will rethink on how to approach their refund policy with some class & grace?It must be tough selling cheaply made clothes to the rich whiling looking them straight in the "google review eye". (surprise!)I take my platform very seriously & enjoy delivering my opinion to those who want to know about fashion & great places to shop.Thank you for your time.
-
February 2022 by Ekaterina Kuznetsova (Kate)
Customer service is the best!I came in your store,try to find a winter coat.The lovely lady Trisena very quickly understood what I was looking for. She gave me to try on a few coats, and we chose a best option for me. Her advice were helpful. She knows what she is doing!You made my day! Thank you for this!
-
March 2021 by Khadijat Akinpelu
Excellent service, their staffs are so welcoming
-
March 2021 by zhale mafi
The store close very soon at 7 pm
-
February 2021 by Mimi S
I absolutely love this store. By far one of my favourite stores to shop at! This location in particular has very friendly staff, good customer service and there are always many options to choose from! I wish there are more locations around the GTA!
