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March 2024 by PK W
This review is solely due to the discrimination and response by staff experienced at this Muji branch.My African American fiancé experienced racial profiling from the security guard named Pooja. She interrupted him mid-sentence while he was on the phone and followed him throughout the store. This incident significantly impacted our shopping experience and our time in Toronto, a city known for its diversity. I was taken aback by the extent of racism displayed by this security guard at an iconic Japanese department store.When I approached this woman about the blatant racism, she refuted our claims and said her job is “hard/difficult”. If you are unable to stop discriminating against people’s color and race, you need a different job or career.Spoke to a receptionist named Abigail and she rudely asked “what is this about?” and hung up the phone. So far, we have not been able to reach a store manager about this matter. It seems the behavior of the two mentioned employees are deeply troubling.
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February 2024 by Jaison Abraham
Good shopping g experience
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February 2024 by Liz G
Great products
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February 2024 by Rafael Alejandro Jiménez Contreras
I love this store, it has very nice and high quality things. Customer service is very good.
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November 2023 by Nelana Wickramasinghe
This location of MUJI has to be one of the best maintained. All the staff make sure the store is organized and well maintained. The atmosphere is well kept and everything runs really well, the store is cordial, and you can always seem to know where to go.
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November 2023 by Geraldine Watson
'Pleasant, somehow': it really is. And smells like heaven!
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October 2023 by RSH DVP
Soothing, calm and essential. Very clean and well stocked with items from clothing to household goods. Much larger on the inside with a 'awe' inspired upper level.
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September 2023 by Qinwen Pang
I like how my previous comment got deleted by no reason. I was in this store 2 week ago. Tried on few items in fitting room and in the end did not purchased any since the sizing not good. I left them in fitting room table. A staff Charlie came to me with the items I tried before and asked me if I tried them on. I said yes. He said If I don’t like it I should folded them back nicely and put in the floor. First time hearing about customer need to work for the store and fold the items back to floor. I can’t believe that’s how he providing customer service.
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September 2023 by rajiv khokher
Good place for fine quality stationary!Though their selection has been same for years , they should add more varieties. Back in Japan, there is an ocean of all sorts of stationary items!
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August 2023 by Dani Garcia
Such and outstanding shopping experience. I hope I can come here more often, our cashier was so kind and even offered to wrap a gift for me. I wish him al the best!
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July 2023 by Rachelle Lopez
I buy my jute tote bags here and have them engraved numerous times, it’s an amazing product but the wait for the engraving needs improvement. Also don’t buy the packaged coffee it’s one of the worst coffee if you could call it that, we thought for a second it was tea as it’s so light and no coffee taste at all it’s $12 plus tax to the garbage it went. Really dissatisfied and disappointed otherwise all Staff are wonderful.
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July 2023 by Eugenia Choi
I have a great experience with your staff, Sakura. I had a picture of the item and I didnt know about the name of that. So i just looked around and she came to me. Then she lead me to that very quickly and politely. Thank you for giving me a good memory with this store.
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June 2023 by Yt S
The second floor cashier on the first counter had bad attitude with Asian ppl. No patience and even not pack our purchases well. Now is June 29, 2023 17:30
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June 2023 by Lucas N.M.
Great selection and helpful staff. I came here to find sizes that were missing at Yorkdale and found that and more. Please bring this store to Ottawa!
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June 2023 by edward gutierrez
I knew I liked Muji from my time in NYC. However, this location is far superior. I am not one for buying a lot of clothes, but I went HAM here. Huge clothes selection and incredibly helpful staff. Grateful for Luxci help and guidance. Great store.
