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January 2024 by Ashlea J. Russell
I think this store might be closing down. It was weirdly empty today, half the store is closed off and there didn't seem to be any staff on the floor. Old Navy usually has some good deals but I'd skip this location.
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December 2023 by Brad Steele
Good selection and lots of sales but lots of items have the wrong size hangers making finding size confusing. Sales staff were nice and helpful in finding some things I waa looking for.The lady at the fitting rooms was borderline rude and unhelpful. Heard her make rude comments about another person as they left.At the end of the day I bought some nice things for a reasonable price.
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December 2023 by Erica
Went to the store to buy a few things, made a purchase of $140. when checking out, the service rep added the cost of the free bag (for items over $100). Had to tell him to correct the price twice, as it was showing well over 150 , first he insisted it was right but got him to correct it and that came to over $15 lesser . Novel way of cheating if we hadn't noticed. The staff also are not very helpful. The store also has a lot of items in the wrong racks creating a lot of confusion. Must improve customer service for non whites if they wish to retain customers.
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December 2023 by Rosni Lee
VERY BAD EXPERIENCE WITH THE ASSISTANT MANAGER ELI.Had a really bad customer service experience!I was shopping for adopt a family some clothing..First, I went up to him and ask him where I can find the PJ the one on display, he just looked at me and said 'SOLD OUT'.Then I had a tummy pain and need to go to the washroom, went to fitting room and asked if I can put the things on hold, was told to bring it to cashier but there was a long line. So I decided to hide it under some hanging clothes. Eli walked by and asked me what I was doing and SAID 'YOU'RE NOT SUPPOSED TO DO THAT!! THAT'S CONSIDERED THIEF" Wow! I didn't know by hiding some clothes within the store is considered Thief!Then I asked if that PJ pant can be taken down and he said "NO it's on HOLD!"REALLY!!!Looking at past reviews, there were some complains about him ELI, I strongly think the company should really consider if he should be in this field since he has such a bad manner.
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November 2023 by raquel birbal
It's my favourite place for kids' clothes and jeans for curvy bodies. The membership program is great for online sale items!
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October 2023 by J C
Worst customer experience. They throw the sales receipt in the bag. Make you wait while they key in merchandise code even when there's price tag attached. Store was closing and they are ushering everyone out. But if still took 20 minutes to check out 3 items. No apology. I'd give 0 star if I could. Bad experience EVERY TIME!
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October 2023 by Rajiv Bajaj
An all-time favourite brand of mine. Their clothing is moderately priced and affordable. Their clearance racks can sometimes offer surprise deals at prices that rock.
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August 2023 by Karen alves gaspar
Great store option for those looking for good pieces, variety and with more affordable values than other stores.The store is very spacious, including between sectors, I try to move well for wheelchair users and users of walkers and canes.The fitting rooms are very spacious, and there is always a collaborator to guide the use of the space. The store is usually very busy and there is a queue for payment, so being patient is important, especially since here in Canada, there are no priority queues.Access to the store is very simple, get off at Dundas station and take the exit towards the central square.
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August 2023 by Chanakya Thakkar
Cheap clothing with discounts and coups to earn on top. Buy 100 dollars worth and get 30-40 back.??..Old Navy for ya.. next time, ditch the cheap Chinese shop and go for Old Navy who’s prices are just like cheap Chinese shops..?..you pay $10 get a t shirt that lasts you for 2 years what else do u want? If you are cheap you will love Old Navy. Also, sometimes their products are fashionable depending on which Asian country they are importing from decides to be a bit fashionable.
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June 2023 by srinivas gupta
During my visit to your store, I momentarily left my shopping cart unattended. To my surprise, upon my return, I found that Assistant Manager Eli had taken it upon himself to move and disturb the items I had carefully selected. When I approached him to inquire about the situation, I was met with an unexpectedly rude response. He bluntly informed me that I should never leave the cart unattended, using a tone and choice of words that were completely inappropriate.As a loyal customer of Old Navy, I was deeply disappointed by this encounter. The unprofessional behavior demonstrated by Assistant Manager Eli not only tarnished my shopping experience but also left me feeling disrespected and undervalued as a customer.
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June 2023 by Abdel Hameed Abou EL Dahab
old navy is the store that has a wide variety and different tastes for clothes for all ages, from children to women and men. Sometimes there are discounts inside the store, but not in all places.
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June 2023 by Paula Mendez S.
A bit disappointing that this location only offers up to a size 2XL. Will the store really loose that much money by also including 3XL and 4XL? Feeling deceived by the full figure mannequins.
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June 2023 by Scarlett Chen
Always my first destination for baby clothes. My baby grows so fast that I have to buy clothes for her very frequently. The price here is so reasonable and affordable that I won’t feel “wasteful” that all the clothes will be useless within months or weeks. The quality is good as well, very comfortable cotton for delicate baby skin.
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May 2023 by Courtney Townsend
The store is nice and big, but the staff needs better training on customer service. Every time I come here to cash out or return something, the person working never smiles and speaks under their breath - I thought this was just the one girl I got one day but the next day when I came back, the guy I got was the exact same. I purchased a few items and was told I qualified for a FREE tote bag (I really didn't need it but took it anyways because it was FREE). I ended up returning everything on the order because they had a better sale online the next day. I brought everything back (minus the FREE tote bag) and was refunded everything except for the FREE tote bag... tell me how that works? Spent $147, refunded $137. The $10 isn't a big deal but I was told it was free and I really didn't need it so had I known it was actually $10, I would have passed. I told the guy I was returning my order and picking up 2x online orders but I guess he wasn't listening because once he finished my refund, he basically waved me away. I asked him where I get my 2 orders and he said he would do them... then only got 1x of them. I told him at this point three times that I had 2x orders to pick up. I know, retail is tiring but there's a certain standard you except (at the very least a smile and friendly attitude) but I never get that at this location. Better vetting, training and communication are needed from their staff & hire ups.
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April 2023 by Manoj Soni
Absolutely worst customer service ever. All staff are very rude even they don’t know how to talk with customers. Never go again this location.
