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February 2024 by Jenn S.
terrible customer service! worst pick up experience I have ever had. DO NOT USE THIS PLACE.
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February 2024 by Alex Bergquist
Helpful and kind staff, so convenient and all around wonderful!
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February 2024 by Fay S.
I have been using penguin pick up at 629 Eastern Ave. for a few years now. I have received all of my parcels safely, and always been notified when a parcel is waiting for me. The staff is super friendly and helpful. I could not be happier with the service I receive at this location. I highly recommend using them, and no longer worrying about porch pirates!
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February 2024 by Joel Barrett
Super cool and very friendly, the staff is amazing.
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January 2024 by Andrew Lindsey
Was unable due to traffic to make it on time, my fault. I was 5 minutes late and upon arrival after biking all the way there in the rain in 2 degree weather tried knocking incase an exception could be made and the lady completely ignored my existence. She started furiously looking from her computer screen back and forth to something else to pretend super busy. How about act like a human. How about have some customer service and let me know sorry not until tomorrow. Just ignoring me as if I wasn't there is so classic 2023 service particularly within the city. Garbage staff the boss should tell them to be decent. Fail
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January 2024 by Tim Ruppel
Excellent customer service, always fast and efficient!
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December 2023 by E Morrison
Gave me 1 of 2 boxes. Would not make right and courier parts to mechanic. Lost time and money because of them, will never use again.
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December 2023 by Ansh Suri
I was happy to pickup my package from penguin pickup it was a easy process and the staff Sicil was very nice and helpful to load my package till my car I wish you guys had tipping systemThanks
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December 2023 by Adam Miller
Terrible and incompetent customer service.
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December 2023 by K P.
I ordered from Ikea and picked up that order from here.Counter staff was pleasant. And, Khayda was great at ensuring the items I ordered all arrived safely.Lots of free parking.
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November 2023 by Candace Gibson
First. The staff were very friendly. That wasn't the problem. The problem was the location. I don't drive and I have difficulty walking. Trying to cross Eastern at Pape is taking your life in your hands. There needs to be a crosswalk installed there or you need to find a place closer to a frequent bus stop. The 72A that services the stop accross from your location only runs infrequently. I would never chose your location as a pickup. You really need to be a car driver or a young healthy person, not someone over 70.
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November 2023 by Mandy Wintink
This is such a convenient pick up place and the people working here are so wonderfully nice and helpful!
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October 2023 by Tim McKenna
simple to use. I pick up items for a modest fee while out doing regular errands in my neighbourhood instead of expensive to-my-door shipping or a time-consuming expedition to the vendor.(In Toronto, if you can't walk there, it's an expedition. Personal locator beacon recommended to send SOS when on TTC or marooned in construction traffic.)
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September 2023 by Jeff Hui
3 staff working hard on a week days, speedy service ?
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September 2023 by Jessica Boland
Extremely smooth and easy process! Thank you!
