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November 2023 by Kevin Trombley
I only give 3 stars as I find the prices rising seemingly at will, and it's getting difficult to feed my cat quality food. I buy the Performatrin brand. Staff get 5 stars!
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November 2023 by Natália Fl
Excellent customer service! I needed to exchange a harness and the teller was very nice and polite
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October 2023 by Jesse Cormack
Was disappointed with the service I received today. I have only ever received great service and felt very welcomed by other Pet Valu locations. As soon as I set foot in the door today, the girl working at the Roncevalles location today was rude and seemed to to be troubled by any questions I had. I'd recommend any other nearby location as their staff is much friendlier.
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September 2023 by Stephanie Cosman
It’s always a shame to go in and drop $100 on dog food and not even have the people working there respond when you say “have a nice day”. I get it, I worked retail for years and I know it can suck, but I always feel like a burden when I go into this specific location.
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September 2023 by Gunar Roze
I have been going to this particular Pet Valu since I moved into the area over 7 years ago. Throughout these years, I have experienced different levels of customer service from various managers and staff. Since Claire became the manager at this location, I have enjoyed consistently high quality customer service, shopping guidance and helpful information from her and her team. The current staff truly operates as a solid team. The atmosphere they create is always welcoming, respectful and friendly. Claire has thoroughly dealt with all of my pet concerns and issues in a pleasant, sincere and satisfactory manner. I have also witnessed her, and some staff members, respond in a gentle and professional manner to a few of the overly demanding customers they unfortunately have to deal with. This Pet Valu location rocks!
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September 2023 by M D
The manager Claire at this location is so rude and passive aggressive. My disabled mother purchased collars and a leash on the Pet Valu website and unfortunately they did not work for her dog. The online representative indicated that we could return to our local store with proof of purchase within 30 days. I brought the packing slip and provided a visual copy of the receipt to the manager of this store and she flat out refused to accept the return. Told me that she has the right to refuse a return of this amount, please keep in mind that the amount would have been under $100. My mom purchases all her Acana and Performatrin Ultra dog food at Pet Valu. This woman has been rude to my mother in the past so my mom refuses to shop at this location. We will travel further and shop at the Pet Valu Bloor West Village location where the manager is super helpful and they appreciate your business.
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August 2023 by K D
So strange to have staff who seem to be completely uninterested and borderline annoyed by pets coming into the store. No one ever acknowledges you or offers a treat to you pet like most pet stores.
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June 2023 by Meaghan
I was pleasantly surprised by how big this pet valu store is! Very nice store that is well laid out. They have a pretty decent selection of pet bird supplies.
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June 2023 by R. Clifford
Great staff. Friendly and helpful. The store has everything you can need and sometimes, if you're lucky, there's kitties.
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June 2023 by Aurora Kruk
Great selection, well-maintained, really sweet staff who went out of their way to help me.
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April 2023 by Mr SmilesWithGuns
A few weeks ago I walked in with my dog to find something for her teeth as she has a lot of build up. One of the two wonderful ladies working there recommended a product which was awesome! Also their customer service was perfect. Truly a great experience over all.
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April 2023 by Olivia Callari
LOVE this pet valu!!! Whenever I come in I am always greeted politely, my pup is welcome as well! The manager here is fantastic, if I ever needed anything (even out of stock) she always refers to something similar or to another location. Overall great service.
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April 2023 by troy fisher
They guys were great today as always, but today I was very much in need of direction with how to change my Cat food, diet and brand. Really appreciated your help today guys.TF
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February 2023 by Ashley C
Helpful and knowledgeable staff, the staff is always friendly. I went in to get some wet food and mentioned my cat was throwing up after eating her dry food, the associate suggested a single protein kibble and she hasn’t thrown up since! I will definitely be returning.
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January 2023 by Lyn D.F
.,I come here once a week, Sometimes, I see the staff are quiet and just mind their work. unless I need something, I would ask and they're quite helpful.. most of the time, they don’t greet people who come in like normal retail store workers should do..in regard to their products, they have lots of selections for dogs and cats. However, for little pets, they have a few.. once in a while, I see couple of cats in the cages for adoption too..
