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December 2023 by David Adler
Great layout. I like the product selection. The man minding the storefront/checkout was very friendly and helpfull. I'd go back just to see him again
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December 2023 by Annie Si Cong Li
Picked up an online order and half of the carrier parts were missing. Employees didn't check for item quality and refused to refund (store credit only).
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November 2023 by Soup67x
customer service I can’t complain employees where very helpful and kind I adopted two lovely parrots
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November 2023 by Kate Stepko
I bring my dog here for training and I must say the trainer Tatiana is AMAZING. I have a rescue who was scared of everything and her help and support has made a huge of a difference, he is a completely new dog now. My dog loves coming here and gets so excited when I tell him we are leaving to see Tatiana. Thank you Tatiana for everything!! With gratitude - Max's mom
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September 2023 by M M
Really friendly and helpful staff.
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September 2023 by brigette
I watched one of the employees remove two budgies from their enclosures with a small net and then grab them by their tails to get them out. They were frantically flying around the enclosure.As a bird owner, that is absolutely not how they should be handled. Birds can die from high amounts of stress. If someone doesn’t know how to handle the animals, they should not have applied for that position at a pet store, nor should they have been hired.I told the cashier that the way the employee handled the birds was a bit aggressive, and he said he would let them know. Later, when he cashed out my friends (who he didn’t know I was with), he called me a tree hugger.I will not be returning to this location.
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July 2023 by Tara S
Website is constantly glitching. Can't order crickets for my gecko. Please fix this - I understand it happening once, but it really seems like there's some negligence/ignorance going on on the part of PetSmart at this point. Fix the issue, and I will give you 5 stars as I have no other issues with the service.
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June 2023 by Nick Cross
Very disappointed with PetSmart. Today I went to this PetSmart and bought a lot of stuff. $537 worth of stuff to be exact. Upon cashing out the cashier had asked me if I wanted bags which I said yes. You would think that he would have suggested reusable bags but instead just went ahead with putting everything into 2 paper bags. I mean I spent a lot of money already, what is a few bucks for bags that will hold all that weight but instead he just threw it all into paper bags. As expected, on my way home the one bag had fell apart and threw all my stuff everywhere. Now I need to figure out how to get all my stuff home. I then called the store to express my frustration with this situation and had asked if they could provide just a little bit of instore credit to my account to make up for this and he had said that for anything like that I need to call customer service and provided me the number as they cannot give any credits only can deal with in store issues. I called the number he gave me and to my surprise they told me that I need to call the store and speak to the manager for anything like this as they cannot provide any credits, they only deal with online purchases. After this I have decided that I don't appreciate after spending so much money, which I do frequently, being treated like I'm just chop liver getting the run around from customer service and from what I later found out was the store manager as well. I am no longer interested in giving my business to PetSmart and will gladly buy any pet supplies from other businesses. I was even talking to the one employee about how I can go about buying my supply of pre mixed salt water from PetSmart as you are a little cheaper than the store I normally buy it from every other week but I am no longer interested in giving PetSmart any of my business. I have included photos of everything purchased from PetSmart today including the receipt and the broken bag to help understand how much stuff was loaded into 2 paper bags...
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June 2023 by Samantha Maislin
After our cats favourite canned food was discontinued, we have been struggling to find a replacement for them. We spoke to a young man in the cat food isle, who was so knowledgeable about the product, and could list off the ingredients of almost all the brands they carried. He helped us find the brand that was most similar to our past choice, and our two cats love it! Wish we got his name! Will have to come back and thank him!
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June 2023 by Opola Karim
NEVER will be going here again. This is the second time I walked out of the groomers, with my dog not able to get his haircut. No one mentioned anything about an expired shot, nor did I get a notification. The lady, Nicole, kept assuming I had someone at home that could take a picture for me. My vet was also closed. I didn't appreciate the fact that nothing was warned about, as I waited months for this appointment. Nothing was also available in July. I will be HAPPILY MOVING TO A NEW GROOMER. The accommodations are awful, I literally felt like they wasted my time.
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May 2023 by Brenz Randel Bartolome
This petsmart location is awesome! I got my first fish from them. Thanks to their super helpful staff, Devan (I don’t know if I spell it correctly) even I arrived at the store before closing time he still assisted me all through out. He also give me some tips for food and taking care of my fish. Thanks to him I got my first fish.
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May 2023 by dbk5711
Was told that the cashier “appreciates that we are leaving” and to “come a little bit earlier next time” after I finished checking out at 8:57 p.m.
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April 2023 by Emily McKinley
The staff at PetSmart are super friendly. Tatiana, our trainer really has a passion for what she does and is extremely knowledgeable. She takes proper time to get to know families and their dogs. When training sessions end it makes you feel very proud to see where you were when you started the session and what you came out of at the graduation. The meaningful interactions with Tatiana are why we keep coming back for more sessions.
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April 2023 by Nazanin Ale Hashem
I love this store a lot. I bought so many good stuff for my cat. Staff are very friendly. Even one time, they didn't have the thing that I was looking for, but a guy there found my product in another store by calling them. They are amazing. You are not wasting your time and your money by going there. They are very clean as well
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February 2023 by Tammy JGA
Giving this a 5 star only for my guy Kevin at the register. Petsmart chains you can never go wrong. But it’s rare to find friendly and good customer service. Thanks Kevin for being litty
