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February 2024 by Dianne Hengsperger
We have had the BEST experience with Porcelanosa and Ryan Hart! Ryan went over and above all expectations to not only find us beautiful tiles, he researched and confirmed any questions we had! We do so much remotely as we don't live in Toronto and Ryan made it super easy! Thank you Ryan and Porcelanosa!
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February 2024 by Christine Ruso
In an overwhelming world of a million tile options, Franca was fantastic in all aspects. She was a huge help in making selections, providing installation advice to my setter, delivering the product and communicating the timeline. I love all of the Porcelanosa tiles in my home and I feel like the quality is excellent.
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January 2024 by meysam emily
Different experience of materials.
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November 2023 by James B
We purchased tiles from Porcelanosa for our front foyer and powder room. Franca was extremely helpful and helped us find the perfect tiles to fit in our space. We had a great experience and would highly recommend Porcelanosa for their great product and customer service.
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August 2023 by Tina Ruysseveldt
My husband and I had a great experience with the team at Porcelanosa. They were all present and helpful in supporting solutions and also with immediate follow through. Very helpful and we felt good about all interactions with Ryan, Viktoriya, and Melanie.
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July 2023 by Cassandra Leung
One of the sales women is very unpleasant, snobby and unhelpful (shortish brown hair and wears too much makeup). I got the impression that she wasn't very familiar with her product either as she couldn't help me find what I was looking for. I will be going somewhere else for tile.
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March 2023 by Jana Pekarcikova
We came all the way from Hamilton and we got help from Fatosh right away. Fatosh is very knowledgeable and helpful with all our tile choices and super friendly and professional. The showroom has so many beautiful choices and great quality tiles. If you want good quality tiles with so many beautiful tile choices and reasonable prices this is 100% place to go.
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March 2023 by Fernando Aguilar
Laurel Zou Amazing Customer Service, I would highly recommend Porcelanosa to anyone specially if she helps you. We are extremely happy with our Kitchen and experiences surpassing our expectations.Thank you Laurel
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March 2023 by Sarah Sequeira
I ordered both floor and wall tile from the Toronto location and worked with Fatosh who was very helpful. She was very responsive to the timing and kept me up to date on the arrival as the tile was coming from Spain and we had tight timelines. The actual tile received was not the same as the sample provided, however I prefer the colour I received. The tile has been installed for 2 months now and looks great, during install some did chip, waiting to see how it holds up to everyday use!Customer service 5 stars (Fatosh)Timing 4.5 stars (strike in Spain when I ordered)Quality 4.5 stars (some chips during install and tile had to be replaced)
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March 2023 by Denis Kondratenko
It was an enjoyable experience, especially with Fatosh Kaya, who exhibited outstanding professionalism and care. She went above and beyond to get the tiles for our renovation project and aid with the delivery process. Looking forward to another tile order very soon for our master shower :)
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March 2023 by Andrew Mooney
Beautiful products. However, customer service is terrible. Sales person made it plainly obvious that it was extremely bothersome to place an order for us. The delivery will take several weeks (which is not an issue), but telling us we MUST follow up to see when delivery arrives is not normal.
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March 2023 by Q Yung
I ordered my kitchen cabinets from them. I love their product. It is very good quality and their preferred installers have very good workmanship. However, everything else is questionable. There was no simulation of sort to help me pick my Color combination. My wall oven would not fit into the cabinet they designed, even though I gave them the wall oven’s model number and specs way ahead of time. Parts were missing from the shipment. Installation fee from their preferred installer went from $2k to $3k when time comes to install. Delivery fee was $1k and I only found out the business day before delivery and installation. There was originally no backing for the cabinets ( see attached photo), my pipes were just exposed in the back. Thank god i had other contractors on the job who were able to confirm that it is not normal practice to have exposed piping in a kitchen cabinetry. I talked to Laurel and she was able to help me fix that. I imagined if I didn’t say anything, they would try to get away with it. The worse part was that the main Color i ended up picking belongs to a lower grade laminate (R1) than the one I was quoted and paid for (R3). No one bothered telling me when I was picking colors that I was picking a cheaper material and there was no price adjustment to reflect the lower grade material I received. I pointed that out to them and they pretty much ignored me. The entire process was totally stressful for me as there were too many unpleasant surprises. I cannot trust their designers to calculate properly and I cannot trust their sales to be transparent with their pricing. The only thing going for them is their product.
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March 2023 by Elio Gatto
I recently purchased all the tiles for my new custom home from Porcelanosa. The product and customer service was excellent. Franca was extremely knowledgeable and helpful in assisting us through the selection of the appropriate tiles, but also ensuring the ordering and delivery process was seamless. I would highly recommend Porcelanosa to anyone looking for competitively-priced high-quality products and great customer service.
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March 2023 by Martin Jirgenson
Highly recommend to everyone that likes Hi-End tiles and cabinetry!
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March 2023 by JTS
Great service by the GM, Domenic Cannatelli, today. He was knowledgable, passionate, and interested engaging with customers who walked in off the street. Great selection of quality vinyl flooring product and a nice variety of other kitchen and bath items.
