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February 2024 by Sunny Babbar
Stop with your entitled attitude. Worst customer service. Learn how to talk to a paying customer.
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February 2024 by Kamal Dhillon
Went to this store , lady helping us was extremely nice but turban guy working in this store was terrible !!! Literally that guy was sending other to check and keep an eye on us that we are not doing unhappening in store !!!! Seriously how you can judge people like this and this is horrible he must needs some manners how to treat people in store !!!
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January 2024 by D.
No wait to get in 5* star service and the most friendly staff. We came in frustrated Christmas eve eve after the most ridiculous service at another store and were treated like first class despite being dressed like bums. We were offered help without feeling like we were followed around and felt like staff were genuinely enjoying their job. This is how to run a store. I've already recommended to my coworkers.
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January 2024 by Gustavo Rosas
Excellent
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October 2023 by Ruchi Pardal
Good store but Less variety in this outlet
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August 2023 by XSC
Ginger sales associate kept following us around the store making us feel uncomfortable. I felt like I couldn’t even look at a bag without her making a comment
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July 2023 by iluv2shine
Beautiful store, helpful staff. I’ve made a few purchases here and each has been a pleasant experience.The lineup to enter the store disappoints me every single time. Smaller luxury stores have much quicker moving lines, because they have more SA’s working.
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June 2023 by Azadeh Vatan
I absolutely hate this store, they intentionally dont let people in to have a line up. You can see there are a lot of staff not helping customers and just standing around but still their policy is not to let people in to have a longer line ! Crazzy.
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June 2023 by Stephanie Khan
If there was a choice for 0 stars this store would get it I waited in line when there was no one in the freaking store plus I was going to buy a bracelet there but the store associate was super rude they kept following me around asking so when are you going to buy this i am like Id like to look at it for more then 3 seconds to decide and look at other stuff too man we’re they so rude they can keep there merchandise I will just shop at Yorkdale
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January 2023 by Ergest Plaku
Waited over 30 minutes in cold to get in the store, with my pregnant wife. A group of 5 people left the store and security person allowed only 2 people to get in the store stating they are allowing only groups of people in. Having said that i asked for the manager and requested to allow me and my pregnant wife in the store since the store was not that busy and it was quite cold and the manager of the store replied that unfortunately she cant help out regardless if we are dealing with pregnant woman waiting outside or not, since they only allow groups. Quite horrendous service no care for their customers my family and i no longer will be shopping in this store and from this brand.
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November 2022 by Eddie Pang
From the doorman they keep you outside the store even though there is 3 people in the store and their staff just walking around doing nothing. Terrible
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November 2022 by Spam Mail For Sofia
For being the only Prada in Canada they should be expected to have a highest degree of excellence in all manners. While their store was clean and well kept, it felt like a mirror maze. We encountered a less than enthusiastic employee who seemed condescending regarding our inference about a price reduction on a damaged good. They didn’t offer a discount and the same employee showed little empathy.
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September 2022 by Mary Lee
Excellent service special to Lisa(Patricia) ! Extremely accommodating and patient to all my questions. Very professional and good sense in fashion. Over all experience : more than 5 stars ! Will be back ❤️
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September 2022 by Fatemah Kareem
I'm trying to order but I'm not sure of its real, can someone please tell me if it is real or fake please?
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September 2022 by Maria B.
This is a lovely store. It's near Gucci and Jimmy Choo. The store is large and the staff are very kyowlegadeble and pleasant. I was looking for something specific and the employee was easy to work with and thoughtful in responses. They limit the number of people in the store at any given time, so best to arrive early or be patient. Extra star for the employees. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.
