-
June 2023 by Hannah B.
Had an excellent time at Rads choosing our engagement ring. The family was extremely helpful and patient with us, and we love the ring!
-
May 2023 by Tiffany C.
I was really surprised by my experience at RADs today and wanted to share if helpful for others. I was helping my friend pick out an engagement ring who was less familiar but DEFINITELY looking for a ring (her boyfriend and her already started looking for a couple of weeks) and I decided to go here because of the great reviews on Google - but not on Yelp it seems. When we got there, we were asking a bunch of questions about stone type (e.g., round, cushion, etc.) and then band designs. After trying 2-3 rings, when my friend asked if she could try a wedding band with an engagement ring to know what it looked like, the person replied brusquely, "I just want to make sure you are serious buyers. The way you are asking questions seems like you're not serious and you are just trying on but not going to purchase" and then walked away and sat down in the back of the room. He then also mentioned "we are closing soon" (which was true - i called ahead to ask if it was okay). I was shocked. I have been in many diamond stores as I am looking for rings myself and everyone is patient and kind - they know that people go to multiple stores to understand what they like. That is the point of going in store. I was embarrassed i even suggested to my friend to go here and i could tell she felt really bad for something she shouldn't have. After he said that, we left shortly after (it was past closing too). Before leaving, i told the other person (who was nice) that we are serious buyers and i didn't think we needed to verbalize it. Sounds like the theme is a bad temper from the owner. I guess for other reviews, if you know exactly what you want and you go right to what the transaction is, then i guess they are friendly (and maybe not even that based on other reviews) but i would not recommend this place to a friend in the future.
-
March 2020 by Shirley Javier Leong
My fiancé had a great experience working with this team to create the perfect engagement ring, and we’re now in the process of choosing our bands with them. This store is welcoming and really encourages you to take your time and make an informed decision. I especially loved the unbiased explanation they have about why couples choose natural vs lab-grown/moissanite stones. We’ll continue to purchase jewellery and refer all our friends here..
-
March 2020 by Isabelle Pangilinan
Got my moissanite engagement ring and wedding band from here. Great prices and lovely staff!
-
March 2020 by Nastran Najafi
Reasonable prices and quality is good. Highly recommend as I’ve bought a few pieces from the shop.
-
March 2019 by Anthony
Amazingly friendly and quick service.Ordered a ring and got it within 2 weeks.Highly highly recommend!Thanks again for all your help. ?
-
March 2019 by H Nouraei
Extremely professional and dedicated to bring complete satisfaction and joy to the customers. They are experts in custom jewelry design and will guide you all the way through.
-
March 2019 by Zi Yin
Went to repair a necklace I bought for my girlfriend and they repaired it for free even though it was a year later.
-
March 2019 by Mike
I had a very good experience with these guys.They are honest and offer a great price.The staff are super friendly and no pressure sales.
-
March 2019 by Zeshan Yao
I had great experience here with a custom engagement ringThe jeweler was honest and professionalThe delivery was on timeHe was able to generate a slightly modified CAD design of a floating ring
-
March 2018 by Seema v
We did not have a pleasant experience ordering a custom engagement ring from Rads. When I tried to point out some mistakes they made in the design of the ring the owner became incredibly aggressive and rude towards me. His own son told him to relax but he still ended up cancelling my order for the engagement ring. The owner later told my Fiance that this happened because he was having a bad day. I would not recommend Rads Jewellery for custom work because of their lack of attention to detail and terrible customer service.
-
March 2018 by Rajesh Bhayana
Great experience here getting engagement ring. Jewellers are experienced, accommodating, patient, and knowledgeable
-
January 2018 by Seema V.
We did not have a pleasant experience ordering a custom engagement ring from Rads. When I tried to point out some mistakes they made in the design of the ring the owner became incredibly aggressive and rude towards me. His own son told him to relax but he still ended up cancelling my order for the engagement ring. The owner later told my Fiance that this happened because he was having a bad day. I would not recommend Rads Jewellery for custom work because of their lack of attention to detail and terrible customer service.
-
March 2017 by A K
My brother got his engagement ring here and suggested I do the same when it was my turn to take the plunge. I went to see Mohammad to help pick out what I wanted. I had already done my homework, but he still took the time to explain to me the in and outs of the diamond world which can be a lot at first. I was able to select a beautiful band and most importantly a great diamond. I truly priced EVERYWHERE and I this was absolutely the best price for the spec of diamond that I got. My now fiance loves her ring. The price is exceptional, the service is amazing, and the quality and workmanship is extremely high end. Highly recommend Rad Jewellery and looking forward to going back.
-
October 2015 by Brett A.
We had a bad experience going to Rad for an engagement ring and would not recommend them for custom work. A friend recommended them to us, and they were nice to deal with at first, but after we put in the order things went south. They made a mistake in the design phase and, when we pointed it out to them, they became aggressive and gave us a hard time even though their model was different from what we agreed on. They apologized afterwards and we tried to continue working with them because we didn't want to lose our deposit, but we were disappointed with their lack of professionalism and attention to detail. We've been to other places to have things designed and had no problems. If you go to Rad, make sure you triple check everything, including workmanship, hidden fees, design and timing, and get it in writing. If you just want to buy something off the shelf right away they might be fine.
