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December 2023 by Jinal Patel
Worst Reitmans encounter. Employee with the mask on and grey outfit on Dec 9 was extremely rude. I had a question and she simply walked away. Went to the cashier and even the employee seemed annoyed that she had to place an online order for me. I get it, it's the Holidays and stores are busy. But if you can't treat customers with respect, then maybe you shouldn't be working in customer service.
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November 2023 by Jim Cretsi
Offers fine selections for women at reasonable prices. Easy returns to online orders
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October 2023 by Miriam Smith
I used to be a regular customer at this location. However, over the last several months, I have found the staffs attitude towards its customers And the store to have gone Drastically downhill. From the way they ignore you when you walk in to not really caring if you need help in the change rooms. It's even gotten to where I ask that an associate look something up at another location, received the "alright Fine" look on more than one occasion.
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April 2023 by Misbah Anis
Worst experience ever. Super rude staff.
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February 2023 by Sadhanaforever
I was shoked by service provided by male staff recently on January 19, 2023. I was purchasing few sweeters with turtleneck at Reitmans Eaton Centre Toronto and male shop Associate was removing hangers through the turtleneck by stretching them really badly. When I told him to stop doing that and remove hangers through the bottom of the sweeter - he followed. But, really, why I should have that experience? Isn't it logical to be respectful to someone's purchased items and do not ruin the clothing right in front of customer? It seemed like he was having a hard time while he was removing hangers through narrow part of the turtleneck sweater so to help him may be I should offer him to get scissors and cut the turtleneck so hanger removal will be more easier.... Very upset with such service and luck of brain this male staff. Moreover, when he served me - he never smiled and his attitude was like I am bothering him. When I said in the end: "Thank you, have a nice day" - he didn't even looked at me even though he was still in front of me behind his desk - what he did - he just turned around pretending that he is busy with something else. What can I say - very poor customer service! Reitmans -Eaton Centre location, downtown Toronto - instead of progressing, you getting back. Sadly ...
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November 2022 by Ramesh Malani
Only female clothes store and very few varieties
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November 2022 by Alicia Loo
The staff was rude both at the entrance and at the cashier. They were really nice to other customers (of the same race as them) but somehow really rude to us (non-caucasian, customers of asian origin...). As much as I don't want to imply racism, it felt like it because she abruptly "threw" the article of clothing that we had paid for to us and did not ask us for our email or account like she did with the previous customer. However one would want to phrase this, this behaviour is not very professional and unacceptable.
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November 2022 by Rimpy Kaur
Worst customer service at this location. They don’t know how to talk to customers. I shopped there today and the lady did not give me the coupon. I checked later when I reached home and it was not in my bag. I live far away and I told her everything on the phone. She said you should have reminded us and there isn’t anything we can do. I asked her to email it to me and she said we can’t do anything. They don’t help you with anything.
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November 2022 by Akshay Kapoor
Worst customer service, the lady behind the counter was least interested in doing in her job and was very unprofessional. Made us feel very uncomfortable and unwelcome. It was kind of racist.
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November 2022 by Subina
Worst location I ll never go there again they don’t pick up the phone either . I called thm 15 times Thn she picked up and was very rude lady .. In store service was 0 ..
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November 2022 by Sreeja Krishna
the best women's clothing outlet with affordable prices. they have a huge discount as well.
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November 2022 by Niyati Mehta
Customer service is okay, collection is although great
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November 2021 by Robin Hillstrom
Great 40% off sale. Only 1 check out with long wait.
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November 2021 by NRS
Terrible experience. I went to return some online purchases in-store. First the rude cashier (bigger blond who works Saturday mornings) told me she couldn't take them back as they were final sale. I showed her and the manager the items on the website, pointing out they weren't marked final sale, and they insisted that anything ending with .97 are final sale as if I'm just supposed to know this. They said I should have read the detailed return instructions (implying that these would say that anything ending in .97 were final sale -- I did read them later and they say nothing of the sort, so they outright lied to me).The cashier was extremely rude and condescending, acting as if it was my fault. She agreed to do the refund "This one time." And she took FOREVER. There was a long line forming behind me throughout all this, and no one else at the other register. So I wanted to get out as soon as possible, so it wasn't until I got home that I checked my receipt and realized she had purposely not refunded me for one of the items I'd returned.I called the next day and spoke to a much nicer manager, who asked me to come back to process the refund on the item the incompetent cashier had left out. So I had to schlep all the way back. They acknowledged that Reitmans doesn't mark final sale items as such on the website but tells employees not to accept returns of these items despite this. (How is this not outright deception and stealing from customers?!)Between the intentional deception of customers on the website and the rudeness and dishonesty of the cashier, this was the worst clothes shopping experience I've ever had. I will NEVER spend a single cent with them again I hope this horrible company goes out of business.
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November 2021 by Surbhi Arora
Very rude staff, did not expect to be yelled at for trying out an accessory. I would not step foot in this store ever again, have been such a loyal customer it’s a shame that behind the mask means all bets off!
