Rexall is a small business that offers a helpful and welcoming environment. Customers appreciate the friendly and professional staff, especially the pharmacists who are knowledgeable, caring, and attentive. Several reviews highlight the excellent customer service, with staff members like Daniel, Amelia, and Aysha going above and beyond to assist with finding items and managing prescriptions. The checkout process is quick and easy, and it is easy to get in touch with staff by phone, which customers find refreshing compared to other pharmacies. The pharmacy staff, particularly pharmacists, are praised for their kindness, patience, and understanding, especially in urgent situations, such as helping a customer’s daughter with a serious health issue. The store's opening hours are appreciated, making it convenient for customers. However, some areas for improvement include the reception, which could be better, and the lack of fresh produce, which could add practicality to the store. Security measures, like a security guard following customers upon entry, are noted as necessary due to local theft issues. Overall, Rexall is highly valued for its helpful staff, good service, and community-oriented approach, making it a preferred choice for many customers seeking pharmacy services and basic shopping needs.
To the Pharmacy Team 9pm 16 October/25 9am 17 October/ 25 Post op prescriptions were sent to our home pharmacy while in Toronto. Thank you for your compassion and flexible thinking. You made a difference. K & R. Timmins, On.
September 2025
While the shop is nice, I find the prices uncompetitive and the staff to be incompetent and rude (on multiple occasions).
March 2025
I switched from the Shoppers pharmacy at 18 Lower Jarvis and couldn’t be happier to have made the switch. The pharmacy team at Rexall has been nothing but great. Special shoutout to the pharmacist who was working tonight at around 8 pm, I didn’t catch her name but she went above and beyond to assist me.
