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October 2024 by Ian MacLeod
On Friday, 29/8/2024 I went to the Pharmacy here and asked a pharmacist for some eyedrops for itchy eyes, which I thought were due to an allergy. I expected objective guidance. The Pharmacist prescribed me Olopatadine HCL which cost me approximately $52 out of pocket for a 2.5ml bottle. I have since discovered that there are a number of over the counter anti-histamine eyedrops available priced in the range of $10 - $20 for 15ml.
I am appalled by the naked profiteering on display.
Additional remarks. After posting this and complaining directly Rexall reached out to me and refunded half the price I paid (their profit margin, they said) and added a $10 gift voucher. The pharmacist said she had assumed I would know about the over-the-counter remedies. Not sure I'm 100% convinced, but a solid effort from them to make it up to me.
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July 2024 by Nafeesah Ali
Went today march 15 in the morning with my husband and two kids and Sandra was AMAZING. She helped me start the be well card, suggested products. She was caring to me and kind to my daughter that was shy. Sandra is a very caring person I saw her name tag and said I have to post a review. Everyone just posts about the negative, I'm all about the positives. Thank you to Sandra for being so kind and caring.
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July 2024 by Humzah
Great customer service. Special thanks to pharmacist Claire, who was a true professional and expert in her field.
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June 2024 by Julie Erin
Normally I like this place since it's got great deals, but haven't they ever heard of air conditioning?! Went in today, during a heatwave, and there was no relief inside. Noticed that the shades were pulled down but that's about it.
Thought maybe it was me, but I checked out some of the chocolate bars by the checkout, and they were very bendable! What's ironic is that Vancouver, which is less humid during a heatwave, at least uses industrial fans! Unacceptable.
I was fine but what if a cancer patient came in the store today use the pharmacy ?!
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June 2024 by Anisha Mahajan
I am not sure if there is any shop lifting occurring in this location? I got very sharp looks as I entered and was checking out my items from the 2 employees that opened the store (seemed like they had just opened). One seemed to have followed me to. Is this the way to treat your customers?
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April 2024 by Carina W
Mean staff
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December 2023 by Ashwan Glevin D Souza
Rexall is a Very Expensive grocery store
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December 2023 by Emily A.
Much cheaper than Shoppers! Well organized, friendly staff, and conveniently located next to subway station.
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November 2023 by Jonny
Absolutely stunning service and super helpful… was looking for 6 pack of Pepsi and an associate found it instantly for me and gave me the nicest smile in the world. So glad to come here, won’t be going to shoppers anymore.
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October 2023 by Bat Man
I recently visited this establishment and unfortunately, my experience was marred by the staff's demeanor. I found them to be quite rude and lacking in basic customer service skills. It is my suggestion that prior to placing them in customer-facing roles, some emphasis should be placed on providing comprehensive customer service training. This would undoubtedly enhance the overall experience for patrons. I hope to see positive changes in the future.
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October 2023 by Koutayba Khodr
Late last night, I ventured into this store with the aim of making a purchase. However, the instant I crossed the threshold, I observed an employee loudly addressing customers and issuing threats regarding bag searches. The security guard remained uninvolved and stood at a distance to the side. Without hesitation, I turned on my heel and left the store. It was quite clear that the store employee lacked proper training and was entirely unaware of the legal obligation to seek consent from customers before conducting a bag search. This rule applies even if theft is suspected, as store employees do not possess the legal authority to perform such searches.
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August 2023 by Brian
This Rexall store opens until 12 am. The store size is pretty big. It has Penguin Pick Up located inside.
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August 2023 by Denis Seniv
Such a weird selection of everything. Most basic snacks and medicine are just not found
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May 2023 by Alex Warren
The pharmacist is INCREDIBLY rude, insensitive and dismissive. They also promise that your prescription will be available at a certain time and when it isn't you're made to feel like you're the problem. If they got a new pharmacist I would return. I'm surprised they haven't already seeing as most of these negative reviews are about the pharmacy.
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May 2023 by Mariana Rocha
I visited this pharmacy for the first time on April 11 and I bought milk. For my surprise, I discovered that instead of 4 liters I got 3 liters. Yes, one liter is missing! That’s unbelievable.
