-
October 2024 by Erin Zadorozny
They do not carry Thyme maternity line here.
-
October 2024 by Mathew Tsang
Amazing customer service will come again. Jai was super helpful.
-
October 2024 by Irene E
A big thank you to Justin. I called the store for a skirt that was in low stock (system said only 2 available). Justin went over and beyond to find it, so that I wouldn't travel 50 km only to find out it's not in stock. I really appreciate it!
-
October 2024 by Nicole Grigorian
Great service so friendly thank you Janice
-
October 2024 by Rhonda Doughty
I went to a lot of women’s clothing stores and the staff here were some of the only people who acknowledged me and offered to help, they were kind and super helpful, thanks
-
October 2024 by Book Downloader
Terrible quality and customer service. Spent 80$ on a pullover polo sweater from the Toronto Eaton Centre location. Worn once, and the stitching in the underarm unraveled. I stitched the product myself to repair the massive defect. Contacted customer support to get an exchange or refund, who said nothing can be done since I "altered" the item. Sebastian was his name- extremely rude and condescending, and then ghosted me. I had spent several hundred $ at this store and will never spend another dime at RW&CO- overpriced garbage and they don't stand by their products. The are owned by REITMANs are the parent company which should tell you everything you need to know- total junk product.
-
October 2024 by Ali Lari
I have been buying dress shirts white and blue ones, the fitting has always been good until last year when I noticed the shirt material got changed along with fitting. The new shirts cotton mix are itching my skin! I tried sharing my review to counter cashiers and sales but I am not sure if they even passed on the message to the concerned. That is the reason why I am writing to request the procurement / design team for men dress shirts to please look into it and reintroduce same old shirts you used to have. The material and fittings were much better. Thanks
-
September 2024 by Brendan O'Sullivan
I bought one thing from them last year. They won't unsubscribe me from their promotion emails. I hit unsubscribe, it says it will take 10 days to take effect (which is already an obscene timeframe), and I keep getting emails from them. I've unsubscribed like 5 times.
-
September 2024 by Kimberly Liao
Horrible customer service from store supervisor Edwin. I purchased a bracelet for $25 using a $20 birthday coupon, paying the difference. Unfortunately, the bracelet was too large, so I returned to the store to exchange it for a $120 sweater, intending to pay the difference. However, Edwin refused the exchange, stating that the $20 coupon was invalid after the bracelet purchase. It’s disappointing that the store would not facilitate an upsell. Bad attitude from the supervisor Edwin. Never visiting this store again.
-
September 2024 by Norma A. Mendoza
Disappointing Quality and Customer Service
I recently purchased an expensive shirt from RW & Company, and my experience has been incredibly frustrating. After wearing the shirt for just an hour, I noticed it had ripped. I went back to the store to exchange it, hoping for a resolution, but the staff member I spoke with was unhelpful and dismissive. Despite having my receipt and tags, she told me there was nothing she could do.
For a brand that charges premium prices, I was expecting a much higher level of quality and customer service. Instead, I received a product that fell apart almost immediately and was met with indifference when I sought assistance. This has left me extremely disappointed.
I cannot recommend RW & Company based on this experience. If you’re considering spending your hard-earned money here, I suggest you think twice. Save yourself the trouble and look for better options elsewhere
-
September 2024 by Hossein P
Rude staff...
-
September 2024 by Reza Tangestani
I went to get a suit and they asked for my email to give a 10% discount and told me I could send them a receipt up to 50 dollars. When I went to do, they refused cause they give 10% off but no one told me that. When I explained it, they said it was their co-worker mistake.
I hate when businesses like them refuse to accept their mistake and give customers hard times.
-
August 2024 by Heather O'Halloran
Joy helped me and she was excellent. Great selection.
-
July 2024 by David
Update the google listing.
-
July 2024 by Layla Pervez
I absolutely love shopping at this location!! They always have new items, the store is kept neat and tidy and the staff are incredibly helpful. Shout out to Mira, Janice and Edwin for all your help today, you guys are awesome!
