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September 2023 by Jeffrey Ekeanyanwu
Had a terrible experience at this pharmacy. They say right under the acid reflux medication that pharmacists can prescribe it, but when I went to ask them to prescribe it to me, they made up all these reasons why they couldn’t. Right under the sign that says they can!! I had gone to the shoppers down the street from here and they did it no problem.Something’s up. I’d say avoid this shoppers if you can. 24 hours is only nice if they can actually do something about your problem when you arrive.2 stars because they were friendly, but incompetent it seems.
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September 2023 by Brandon Moylan (BAMBAM)
Worst employee ever. I was just walking down the aisle purchasing my groceries while some lady that works there comes storming down the aisle and literally bombs into me on purpose. She bumps into me with her elbow and with no regard to me standing there and no respect and no apology. Some short little Filipino lady acting like she owns the place. Extremely rude. I'll never spend a cent in this store again.
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August 2023 by A E
This location has more convenient hours than most other locations and is located in a very roomy plaza. There is lots of parking and it is very easy to get in and out of the parking lot. Some of the people working there could use a bit more training regarding customer service, as sometimes it is almost like pulling teeth to get someone to smile in there.
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July 2023 by Michael Newell
This Shoppers is just okay. It is open 24 hrs and on holidays, so that is a bonus. The pharmacy staff are for the most part very professional and helpful, however, it is a big and busy store. Wnen I run into a problem and seek help, it can be a "roll of the dice" as to how well it works out. Staff are so busy, they are not necessarily able to give you what you need right away, and if there is a single glitch, it can mean a cascade of misunderstandings and delays, as I have experienced on occasion, and sometimes in different parts of the store, on unrelated products in the same shopping trip. I had a 10 minute shopping trip that turned into an hour there from the confusion that staff mistakes created. My sense is the staff do not know how to manage individual needs well enough to have a consistent, positive outcome more frequently.
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July 2023 by lv s
I'm a senior citizen and I spend between $500 and $600/month at the Shoppers at Woodbine/O'Connor. Last Thursday morning (130AM) I was making a purchase at the pharmacy. I'm hearing impaired so asked the pharmacist to speak up as she was soft spoken and was wearing a mask. I guess my request annoyed her and she became abrupt and rude. When I finalized my purchase she literally threw it at me and then walked away without saying another word. I'm 72 with myriad health conditions and life is too short to put up with such disrespect. I'm seriously thinking of taking my business to the Shoppers at Don Mills and Lawrence. It's a little farther for me but at least the pharmacy staff are civil.
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July 2023 by Ghunni B
Worse customer service. They wouldn’t do an exchange for cosmetics asked me to come back next day because cosmetician wasn’t there. Why are you selling it if you can’t exchange unless that area is closed. Wasted my 30 mins.
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June 2023 by David Wood
It's a drugstore fine. I'm here to register my complaint about the now increasingly objectionable checkout experience. I counted this time. Between I would like to pay button and the machine allowing me to pay there are now 8 additional questions. Would you like a bag we don't carry? Can I have your email? Will you pay my charitable donations for me? Self checkout is not an opportunity to conduct a survey. This was supposed to be easier and you are making shopping here a genuinely miserable and frustrating experience.
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June 2023 by Lorenzo Leon
The location is great, and the employees are very friendly.Sometimes not enough products of something, and they don't refill it.
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May 2023 by Mike Restivo
My Shoppers Drug Mart has all the products I seek and quickly prepares my prescriptions both by online fulfilment and sometimes in person preparation with pick-up. Sales are great money savers especially for seniors. Staff are all supportive and knowledgeable, especially at checkout. I recommend anyone to shop at this store, open 24 hours too.
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May 2023 by S W
I've spent literally hundreds of dollars at this store and I wish I didn't. You can't shop the makeup department anymore in peace. I had an employee watch my every single step, they could have asked if I needed help or watched from a distance but instead they decided to just hover and stare. When I made eye contact with him he continue to stare at me point blank. Extremely uncomfortable customer experience. Not at all acceptable. I would advise anyone to shop elsewhere if possible. There are many other shoppers that will welcome you and treat you well. This one certainly doesn't.
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May 2023 by Jordan Holmes
The pharmacy at this location is getting progressively worse. I frequently use the online refill feature, and have had issues the last three times. They don't seem to have a coherent organization system - they are always searching through multiple locations to find where they put my Rx, and it takes upwards of 15 minutes. The last time I was there, I had to do the refill in person because the automatic system processed a refill of half my Rx months ago without my intervention. When I dropped off my Rx, they said it would be 30 minutes. I waited in store for 30m, and came back to the desk to inquire. They then asked me "What Rx? We have nothing on record." I pointed to the person who entered the order, and they got a sheepish look on their face - clearly they never put in the order. I had to wait another 20m. Overall, this location is totally disorganized. They need a consultant to come in and look at their operations. I am looking for a new pharmacy.
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January 2023 by James Reed
Rude staff member asked my 45yr old wife if she was 65 for their discount. Needless to say she was insulted that they would make that assumption. Classless thing to ask a woman. No apology from her or the manager.
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January 2023 by C D
Did not take back my return and hostile. Don’t recommend this beauty boutique location. I’ll stick to the downtown locations have better experiences.
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January 2023 by Claudia S
This location is very clean and the staff is extremally friendly. They were more then willing to answer all my questions and never rushed me. I attended both the beauty section and the grocery section.
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December 2022 by Subrata Kumar Saha
This location is very well organized, spacious and clean. This is a 24H facility having one of the best beauty boutique. This is a full service facility including grocery, produce, post office, passport photo corners. They have ample automated self check out counters along with human cashier. Lots of free parking makes shopping even more convenient.
