-
January 2024 by FCA Orders
Wait times are too long, this pharmacy never picks up the phone, They pick up the phone and make you hold again. Prescription fills take forever. Terrible service overall.
-
January 2024 by Lydia Zhang
Amazing experience with Emily at Chanel. She is very knowledgeable that provides a lot of helpful advices, and she is a very lovely lady. I will definitely recommend her to my friends for shopping here.
-
December 2023 by Edvin E
Only person at the pharmacy after 6 pm. Customers fight all the time for pick up and drop off. Update: Also dropped off prescription a 3 PM. Was told 1 hr for processing. Came back at 7 PM to find out that the prescription wasn't ready. Because there was only pharmacist guess who started prepping my prescription, Shoppers regular employee who works at the counter on the lower floor. If this is not a violation not sure what is. @Shoppers needs to pull Nadia Filippetto's license. Last time I ever go there. Also for all of you reading this there's a pharmacy (independently owned right across from Bayview village). Pharmacy fees are cheaper, and pickup is ready in 30 minutes usually.
-
December 2023 by David Wang
The female at the pharmacy is extremely unprofessional and no responsibility at all. If the drug were not prepared, then why keep lying and having people waiting and waste time at the place. Will definitely not visit the location again.
-
November 2023 by Adrian Julian
Worst beauty department, their employees just want to stand around without talking and killing time. Not even one employee asking whether I need help or whether everything is ok, even though no other customer is around. Not sure if they're exist because I'm a male and shopping in beauty department. Purchased $360 worth of skin products and the beauty department cashier not even offering any sample. I rather buy online instead than looking at these people that just want to collect paycheque without doing any work. The manager obviously doesn't care either, the facts that this department got so many bad google reviews already.
-
November 2023 by Tracy Li
I felt I was treated discriminately. The cashier was very friendly with the customers in line in front of me. When it came to me, I said "hi, how are you" which was ignored. After the purchasing I said thank you havr a nice day, was ignored by her again. Then the cashier greet the next customer warmly. Ridiculous.
-
November 2023 by Hay L.
I dropped off a simple prescription over a week ago. They told me it wouldn't be ready for 2 days and they would text me when it was ready. I never received a text and when I tried to call I was put on hold for over 20 mins so I hung up. I tried to pick it up a couple of days ago. There were many people in line and one person was yelling at the pharmacist because he was upset about something. After waiting over 10 mins, and the line not moving, I left. When I went in today they told me it still wasn't ready because they have been so busy. When I asked for my prescription back so I could go somewhere else he said that wasn't possible and then proceeded to get it ready in 5 minutes. I have never had such a bad experience at a pharmacy and will never go back.
-
November 2023 by Nikki QW
It’s ridiculous the way they treat their customers. I visited the store intending to process a return for a Chanel product. I was taken aback when I was informed by the associate, Emily, that my return could not be processed because I had purchased the product from a different location. Not only was this policy not mentioned on the receipt, but when I sought further clarification, Emily provided a misleading explanation by stating that the register machine couldn’t process returns from other stores.As a loyal customer of Shoppers Drug Mart, I felt extremely disrespected during this interaction. While I am hesitant to jump to conclusions, I couldn’t help but feel that there might have been an underlying bias, perhaps based on my Asian background, influencing this treatment.I genuinely hope that this is an isolated incident and not indicative of a larger problem within the company. I trust that Shoppers Drug Mart will address this matter appropriately, ensuring that all customers are treated with the respect and fairness they deserve.
-
November 2023 by Hello One
Unfriendly assistant pharmacist. Impatient with senior citizens. Not helpful. Follow up phone call takes 22 minutes to answer. Need people with a heart to work in medical field. They should learn from the other pharmacists working in Shoppers on Leslie between Sheppard and Finch. They are super friendly and helpful.
-
November 2023 by LM Injectables
I have tried to be patient over the last 5 years going to this pharmacy, but the customer service continues to get worse and worse. Prescriptions are never filled, they never answer the phone, you wait hours in the store even to talk to someone, most inventory is continuously on back order, they refuse to work with physicians to come up with solutions regarding this issue, and in particular today the pharmacist was incredibly rude.It’s very disappointing that this has become the consistent experience at this location.
-
September 2023 by Ann
Rosie at the pharmacy is lovely but they are seriously understaffed. Only two staff members are here at rush hour and I had to wait for more than an hour for only antibiotic pills.
-
August 2023 by Javidan Salarian
They don’t exchange or accept returns on perfumes even if you have severe allergic reaction to them.I’ve been a customer for more than six years and I won’t come back here.The lady on the beauty cashier was also rude.
-
July 2023 by Jomana Moore
Unbeliveably rude and unprofessional management at the Pharmacy dept at this location. Terrible treatment to customers. Especially the middle eastern looking woman with black hair and black glasses (I am middle eastern myself), unbelievable rudness and atrocity!!!
-
June 2023 by Gabrielle Smith
Beth Li in Pharmacy is amazing. She is personable, authentic and caring. Beth went the extra mile for me at my most recent visit to her counter. Highly recommend you ask for her .
-
June 2023 by Reza Soltani
on Tuesday, February 1st at 7 pm. I visited the pharmacy in search of emergency relief medicines for pain in my ribs and stomach.Despite being aware of my injury and hurting and need for medication, the pharmacist ignored my prescription and stated that she was too tired and did not have enough personnel to fill my medicine. When I called the pharmacy beforehand, I was left waiting for over 45 minutes without a response.Additionally, the pharmacist suggested that I "go somewhere else around GTA and find your medicine," which I found to be a completely inappropriate and unethical comment.I am extremely disappointed the service I received and feel that the pharmacist's behavior was unacceptable and transfered all my prescriptions from this store. This was the worst pharmacy experience and customer care that I have encountered.