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December 2023 by Adel Seml
The worst SDM store I've ever been to. My last visit to this location was to return fragrances which I bought the same day from a different location when I was passing. The items were sealed in the same status as they were purchased. The girl Romina who works in the beauty section was VERY RUDE. After claiming that the items are final sale and they cannot be returned, she told me to go and return them from I bought them and why am I even coming to their location. She called in someone else who was claiming to be the acting manager. He insisted that this is SDM policy. I requested to read the policy, but he kept claiming that it is with the manager in his office.Moment after this, I jumped to another SDM nearby and they refunded the items for me with no hassle. I went back to them and showed them the refund receipt. The so called "acting manager" now blamed it on the store manager who taught them so.It is not the 1st time I return similar item at different location, but it looks that this location and its staff have their own policy and set of rules.
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December 2023 by Ilia Molaei
Canada post was easy and quick. Variety of food was also pretty good but some items were not in stock.
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October 2023 by Dave Ferguson
The store is large and well stocked, but the pharmacy team lets them down. My usual experience is to stand at the pharmacy counter for 5 minutes while 5 or 6 pharmacy staff work behind the counter trying their best to ignore you. No “just a moment please” or “be with you in a minute”. I spoke to a pharmacy staff member a week ago to have a prescription refilled for our dog. They said they would fax a request to our veterinarian as there were no refills left. I went in a week later to pick it up and they said they never heard back from the vet. So they don’t have a process for following up if they don’t hear back. (By the way, the vet said they never received the request.) I explained we were heading out of town for a few days and they didn’t have any pills left. They didn’t offer to call the vet then, nor did they offer to give enough pills to last the weekend, despite the fact that they have been filling the exact same prescription for 4 years. They explained (rightfully) that it was up to me to call them to make sure the prescription was ready. I agree, but the problem is that when you call the pharmacy, expect to be put on hold for 10 minutes before a live person ever picks up. I’ve switched the last of my prescriptions over to the Rexall across the street. They are extremely service oriented and bend over backwards to try to help you.
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July 2023 by Emil Penev
Pharmacy is quite slow. Not the best location.
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September 2022 by Legal Eagle
Maria and the rest of the pharmacy team (with special thanks to Rachel) are amazing. They’re professional, kind, thoughtful, and practical. They go out of their way to help - so much so, that I have stayed with Maria for more well over a decade - despite moving away from the area.
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August 2022 by Mike Carter
Went to the store today to exchange a comic book, because of a few missing pages. The cahier told me that there's no exchange or return on books and magazines. That's a complete lie! I went to another SDM, and got it resolved in 3 mins. Either the staff is not trained properly, or they are just lacking the motivation to perform their task. I am specifically talking about this one lady, I think she is relatively new, and her service didn't improve at all over the past few months. The owner of this store should really do an employee evaluation.
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August 2022 by M. Colson
This is a clean, neat, mostly well-stocked store (Nestea Zero often missing but oh well). The self checkout counters always work and the elevator is nice.My only real complaint is that I find that often the sale stickers are not placed. This seems to happen on random days! I understand changeover days but often none will be there. This is circumvented by using an app like Flipp or a physical flier, but for my lazy self who just wants to go and buy what's on sale, I often find myself buying less simply because nothing is marked down (even if it IS actually on sale per the flier!)
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May 2022 by Simply EMIE
I shop here every week. Very convenient as there are lots of shops, restaurants, and banks in the area. Just walking distance. The main road of yonge Street is always busy. Parking in the street and some behind. Service is good I just observe lately they have fewer attendants even cashier sometimes missing in the counter but there are self serve check out machine if you're OK to use it.
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May 2022 by J. Thomas Rawlinson
Dealing with this pharmacy run by Maria has been a godsend and a refreshing experience. Dealing with some recent health issues and being a senior with mobility issues due to COPD, this pharmacy has gone out of their way to help me GET MY MED'S DELIVERED AT NO CHARGE, and Maria and the team there, have always answered any questions I may have and took care of setting up my account when technology got in the way ('PC ID' not as highly reviewed sorry lol). I highly recommend this pharmacy and store, and thank them for the 'good old fashioned service' that is lacking so much these days! Thank you!
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March 2022 by Stefania Alonzi
Honestly reading the reviews on here… as a customer, calling someone a pimple faced kid- yea lady that’s why they’re rude to you! My goodness! Customer service isn’t always about giving u what u want regardless of the rules- if you return something, you’ll lose points- it’s harsh but yes it happens… if you are in a full line up, go to self check out! We’re in the middle of a pandemic and your biggest complaint of life is not getting a mascara you want?! My lord the audacity of people- people are over worked right now and stressed. Be kind! You’ll get better service
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January 2022 by Lida Ghalam
Poor customer service. The shift manager had no common sense. I am a regular customer there and went to exchange a christmas gift which was unopened brush cleaner and she told me to call customer service to do an exchange. I didn't even ask for credit and was ready to spend more. Do not shop there again.
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December 2021 by Jamie Cotck
Horrific customer service today. I came out of the washrooms today, and threw my paper towelette in an empty box in the cosmetic department. I was barked at by Cosmetic Manager Mahsa to not do that again. I apologized, however I told her that I didn't appreciate the way that she spoke to me. She told me that she didn't care, and if I was going to report her didn't matter to her in the least. Her co-worker who covered up her name tag, also barked at me, and told me to get out of the store. I reported it to Assistant Manager Alexis, who didn't seem to care also in the least. I was absolutely mortified by the was I was treated today, and I have shopped there for years. They need to take a lesson in customer service . . . to say the least! What an awful experience!
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December 2021 by Nadine Victoria
Do not come here to get a prescription.I was appalled at how deficient their customer service is at this pharmacy. With their pharmacy staff out numbering the customers in the store, I was told the wait time for them to process a puffer would take more 45 minutes. Also, this is the first shoppers drug mart I've been to that does not accept digital prescriptions. In 2021, you would think a fax prescription would be a relic.Wasteful of my time, I went to a different pharmacy to which whom were able to process my prescription within 5 minutes even while busy.
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December 2021 by Medicology 101
Appalling service. Rarely answer the phone. Filled the wrong prescription for me on one occasion. They struggle with the basics of pharmacology (eg. they didn't know the difference between a triptan and nortriptyline and gave me the wrong one - two very different medications!) and the basics of running a pharmacy business. Poor customer service, rude staff, overall just a horrible set of experiences. Never had such bad service at a pharmacy before. Left this pharmacy as a result and would strongly recommend others do the same.
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October 2021 by Doron Yakovlev-Golani
It's OK, but yhe item I came for wasn't in stock. No dedicated parking.
