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December 2023 by Sitwat Munir
I can’t believe this is Canadian shopper drug mart, they are hiring unprofessionals, uneducated people, who doesn’t even know the policy of their own store and harass the customer, make fun of them. Two India employees (Sri and manpreet) and two Mexican employees( dmdrea and Rozina) supporting their own race of even their fault. I went to return two perfumes out 10 perfumes I bought online and one Mexican cashier talking to guy 15 minutes in their language and I waited patiently, she could hardly speak English then she called one India manger and told me we cannot return until you bring back free sample so I went all way home back for bring tiny small used sample then they said they cannot return online order at all. Are you kidding me that dumb manger and cashier didn’t even know English language and their own policy, waisted my time send me all way back home for bring used tiny sample then telling me now they can’t return online order! Why these unprofessional people didn’t tell me at first time? On top of that they were rude, misbehaved with me and gang up together and didn’t even apologize for their mistake. Shame on manger and supervisor and who hired these uneducated people. Now this store becoming cheap foreigner store and lost the standard of Canadian store! They need to learn their policy, basic manners and customer service first. I never had this kind of experience in Canada but unfortunately they are hiring these kind of uneducated people who are spoiling the reputation of Canada!Who start thinking they own the store and can disrespect customer. Go do these cheap things back to your own country, don’t ruined Canada! Never shop online from shoppers drug mart, they charge you for return the online order and they send me used perfume and when I want to return it, they don’t return in the store and sending package back they will charge me! That’s too much.Never shopping in shoppers drugs mart again. And for owner of shopper drugs mart I want to tell, your are running your store because trusting these unprofessionals who does anything behind you so better watch them!
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November 2023 by Vipuja Varatharajan
If I could give them zero stars I would. I have a 3 month old baby in this cold Canadian weather I called in advance to confirm they take baby passport pictures customer service confirmed they DO. I go inside and they tell me that they don’t. Shoppers you need to reevaluate your employees get them all on the same page and retrain them all because clearly they don’t know what they’re doing . Don’t go here
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November 2023 by Thanh Tran
I have no idea this pharmacist this location that I have been waiting for back order Cromolyn eye drops but this one has been recalled they did not tell me about that . I found out by myself go to the website then I see this cromolyn eye drops has been recalled by Health Canada department. I so surprised why the pharmacist did not tell me and keep telling me waiting for back order in 3 weeks. How can the people trust this pharmacist anymore?
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September 2023 by Dmytro Matviyiv
With my purchase of Ysl cologne I was supposed to receive a myself leather back that they had on display but they said I couldn’t have it and proceeded to lie to me and ended up taking it off display and hiding it from not just me, other customers also.Wouldn’t not recommend buying anything from the cosmetics department you will not be guaranteed the items that come along with your purchase!!!
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September 2023 by Dev Parmar
Very disappointed with the pharmacy department they didn’t know how to put insurance information in the billing end-up paying by my self. Also medication was not ready bcz they forgot to check their fax.
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June 2023 by Anthony Vade
Shoppers Drug Mart has consistently been my go-to destination for all my health and wellness needs. The store offers a comprehensive range of products, excellent customer service, and a pleasant shopping experience.One of the standout features of Shoppers Drug Mart is their extensive selection of pharmaceuticals and over-the-counter medications. The knowledgeable and friendly pharmacists are always available to provide expert advice, answer questions, and ensure that I find the right products for my needs. Their dedication to patient care and well-being is commendable.Beyond medications, Shoppers Drug Mart offers a wide range of beauty and personal care products. From skincare and cosmetics to hair care and fragrances, they carry reputable brands and provide a diverse range of options. The knowledgeable beauty consultants are always ready to assist, offering recommendations and helping me find the products that suit my preferences.The convenience of Shoppers Drug Mart is unmatched. With numerous locations across the country, it’s easy to find a store nearby. Many stores are open late or 24 hours, accommodating different schedules and making it convenient to shop at any time. The in-store layout is well-organized, making it simple to navigate and find the items I need.I appreciate the loyalty program offered by Shoppers Drug Mart, Optimum Points. It allows me to earn points on my purchases, which can be redeemed for discounts or free products. It’s a great way to save money and enhance the overall shopping experience.The staff at Shoppers Drug Mart are always friendly, helpful, and approachable. Whether it’s locating a product, answering questions, or providing recommendations, they consistently go above and beyond to ensure customer satisfaction. Their commitment to excellent customer service sets Shoppers Drug Mart apart.Overall, Shoppers Drug Mart is a trusted and reliable destination for all my health, beauty, and personal care needs. With their extensive range of products, knowledgeable staff, and convenient locations, I highly recommend Shoppers Drug Mart to anyone seeking a top-notch shopping experience.
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June 2023 by Anand Kissoon
I have been to other shoppers before…but never received customer service that I received from Andrea. Andrea went above and beyond to make sure that I get my product that I wanted. Gave her my number and she called me to let me know that it came in…I call that the best customer service I got from shoppers drug mart. I will always visit the shoppers at 900 Albion road in Toronto.
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June 2023 by hammad khan
The pharmacy attendant named SHAHZAD is very unprofessional and rude person. Not sure if he is under training or just doesnt care about his job. He tried to overcharge me by selling prescribed items as over the counter... Pls Beware guys...
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May 2023 by J. A
This place is the worst pharmacy available.Rude to customers bad attitude no consideration to my health not give correct medication.Constant delay in filling prescriptions and 3 times in 2 months delayed delivery.Training is needed as this is not a candy store these are medications for our health.Disputes with charges refuse to deliver saying i owe $ for presciptions had to provide additional proof no fee even though nothing changed. Just lack of reading file.I finally transfer my file to another pharmacy. i request numerous times for owner to contact me NEVER DID.I have filed 3 complaints with customer service no reply. Never give my business again.Lots of other pharmacies to choose from AVOID THIS PLACE.
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March 2023 by R
This location is a medium sized one and is clean. The stock is decent except for the home items / misc items. Though I have found some nice gems here.The neweer employees / management zeem less helpful and less customer service oriented, not quite sure how to explain it but they don't seem as helpful or as knowledgable about items.
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March 2023 by princess harry
The indian cashier and the young lady in the cosmetics area are very unskilled i wanted to return a foundation which was the wrong shade along with the reciept. She indian lady doesn't even know the total days of return which is within 30days saying that i can'treturn a foundation .i said it has a pump not that my hand went in it.NEVER AGAIN AT THIS LOCATION.
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October 2022 by Connolly Sarosiek
So in order to alleviate customer crowds at the register, they install more self checkout machines. Still only one monitoring the cash register where cash is only accepted. Where is the logic behind this? Hello shoppers drug mart? Are you really listening to the customers?
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October 2022 by Khadijah
Pharmacist was rude, rigid and unhelpful. I have asthma and just got Covid. He would not properly explain why he couldn’t give me the medicine I needed. Instead kept pushing the one I have. Was asking me if I take it everyday and honestly his tone was mocking “if you were it be done in two months not years”. He refused to give me a solution besides giving me the wrong meds and then randomly asks if I have asthma?? Why would I have years of asthma medication if I’m not an asthmatic?? Never giving this location my money again. I called a shoppers in my area, they calmly explained, without cutting me off, why they might now be able to give me the meds but gave me two solutions instead of “too bad”.
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October 2022 by Faye Camille Plaza
The Filipina Pharmacy Assistant was unhelpful and rude. She let us sit in a blank space for an hour without clear instructions and keep saying my medicine was ready but still not checking it out. Poor quality of costumer service! Do not go here or they let you die before they give your prescription.
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July 2022 by Margaret Eizerman
I have had issues with this location renewing a prescription asking them to contact the doctor. Four times we have tried to have a refill on a prescriptions.I gave them the new information and asked them to make the changes but nothing changed.Margaret Eizerman
