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November 2023 by Mark Kemper
Manta and Melissa has been lifesavers helping my 89-year-old father with his medication. They suggested blister packs for him and his caregivers and it’s been so amazing since we’ve gone that way. They’ve gone out of their way to call the hospital and cross reference with the family doctor to make sure things are correct. They go up and above what you would typically expect from a drugstore. Thanks so much.
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September 2023 by Jas Rad
Today I have experienced an outstanding customer service from Shoppers Drug Mart/Post Office employee Aman who went above and beyond to check that the letters that I have mailed have been picked up and secured. She even offered to call me back when the letters were picked up and she kept her promise. This was so important to me and I was stressing so much until Aman called me back. Thank you so much Aman!
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September 2023 by maria x lozano
The pharmacy service is outstanding. Hema helped us last minute with an eye problem, everyone is very kind.
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February 2023 by Diana Beaton
I have found the staff at this pharmacy to be very courteous and helpful. I actually moved my prescriptions from another Shoppers Drug Mart specifically because I was impressed with the personalized service and attention I received here. Keep up the good work!
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February 2023 by John Wattie
Received covid bi-valent booster. Excellent treatment by staff.
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December 2022 by Odessa Dalton
The worst pharmacy - first time came for post flight covid test (random selection testing). First pharmacist told me I had to wait till next person started their shift - basically couldn’t be bothered. Me and another man waited over an hour for a 30 sec test due to laziness of staff.Second time wanted to ask a quick question about an over the counter med - two people behind the desk informed me they could not answer any questions (seriously what’s the point of having uneducated, incapable problem behind the counter?). Waiting for a pharmacist for over 25 mins to ask a simple question on OTC meds (with sick kids waiting at home!) when two other staff are standing around is unacceptable.Third time looking for a kids Tylenol when the shortage was on - asked if they had any or knew where I could get some - person responded with no empathy or solutions or apologies - Understandable they don’t have any but a little compassion goes a long way - even making a recommendation even better.
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August 2022 by Claire
I wish I could give this place a 0! They hide from you when you walk toward the counter, and they removed their mirrors to hide better. They have dispensed me drug that expired during the period I was prescribed it. They said they didn’t receive a fax from my dr then I pointed to the floor behind them and it was laying on the floor. They haven’t had a door in months, it’s a piece of plywood. This place is a health hazard.
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July 2022 by K.M Price
I absolutely HATE this Shoppers!!! I wholeheartedly agree with everyone's comments. Overall, the customer service is HORRENDOUS. There's a guy at the Canada post who is extremely rude! My mood just changed when I see its him serving me. I have no idea why this person is customer facing. You need to overhaul your entire staff.
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April 2022 by Ben L
Never had a good experience at this shoppers. Also... it's the size of a convenience store. Dont be fooled by pictures they recently posted of the outside. Google map it. Its tiny. Maybe focus on being a good pharmacy first and foremost =/
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January 2022 by Magdalena Tautt
Very nice people and great customer service
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January 2022 by Ya AYDIN
Regular shopper Mart!
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December 2021 by Jim Character
I hate this place. I go because they have all my medications on file and it's a convenient location for me to walk to. But they have screwed up my medications now for the 3rd time.They always seem a disheveled mess. They don't communicate with people at all and they always blame someone else for their own mistakes.I can't trust anything they say. They claim they will call my doctor and get my refills. Yet, when I come to pick it up they don't have any of my medications. They say the doctor isn't responding. Meanwhile, I dial him on my cell phone and the receptionist picks up immediately and say they haven't received a single request. Then I wait for 30 minutes for even something as simple as an asthma puffer. It's literally a pre-packaged box sitting on the shelf.I keep hoping one day they will improve and care, but it's just a typical shoppers monopoly looking for profit over service and health. Funny how they have the highest dispensing fee's but the worst service.It is extremely stressful dealing with this location. I wish there were better options in the area but it's a complete Shoppers monopoly.
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December 2021 by Jackie Carson
Don’t bother going to this store. This location is supposed to open at 9am. I arrived at 8:55 and waited in my car until 9 because I had my infant son with me. No one came to open the door at 9. As I waited more and more people started lining up and I could see more people waiting in their cars (it was -3 outside). While we waited a few of us started talking and it seems that several of the people waiting were employees of the store who did not have keys to get in. There was also a delivery person who said opening late is a regular occurrence at this location and they are often kept waiting. The prescription I was attempting to pick up will be the last I get filled at this location and will avoid as much as possible.
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January 2021 by Tony Fi
Rude customer service , slow service, just a bad drug store . The customer is never right . Not sure how this place stays in business .. my last prescription today .This place went from good to bad to the worst ever ..
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January 2021 by Angie Pangie
Agree. Terrible customer service. Person was too busy being on their cell phone to assist me in any way. First time visiting this location and will be my last.
