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November 2023 by Katheryne
I wanted to cash out with a cashier and a staff person yelled at me "you have to go through self checkout." Uh no pumpkin, no. One more lost customer due to staff rudeness. Do these folks actually read their reviews? Yikes!
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November 2023 by E R
The staff at this pharmacy is insanely rude and incompetent. Regardless of how polite and kind you are they become hostile immediately if you have even a small issue or just a question. This is from personal experience and watching them speak to others. They are constantly condescending and unhelpful. Totally disorganized. Over the years they have consistently let me down with prescription needs. Both with not having essential prescriptions ready on time and not managing their stock of essential prescriptions. They offer no solutions when things go wrong. A huge failure for such a large pharmacy.Time to switch pharmacies. I only stayed as long as I did for the convenience of longer store hours.
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November 2023 by Jensy Kallikaden
The Pharmacy staff was very friendly, helpful and knowledgeable. They were able to answer all my questions and provided clear instructions on my medication prescribed. My wait time was minimal and was able to pick up my prescription in no time.
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November 2023 by Angie Laurusaitis
I switched to this Shoppers after bad experiences with another Shoppers.My prescription refills have been ready for pickup in 24 hours unlike the previous Shoppers where I had to wait a week.So far I am pleased with the service I have received. The staff have been friendly and courteous.
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November 2023 by Robert S
Horrendous service. What a mistake using this pharmacy. Not sure if all shoppers are like this one but Ill continue on with Rexall from now on. I have been calling for hours over a problem with a prescription they just gave me and nobody answers the phone.
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November 2023 by Jay Legue
It's a Shoppers. It has most things you're looking for at reasonable prices. This location has a pretty good selection of food items too and is open from 8 am until midnight.
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September 2023 by Neal Sthankiya
They assisted me, and I was able to get my prescription without much wait time.
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September 2023 by Prashnil Prasad
Enjoy coming to this pharmacy to pick up my prescriptions. In and out in no time.
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September 2023 by Sara Blair
The pharmacy here is absolutely horrific. Staff are rude and unprofessional. I can’t emphasize enough how terrible a place has to be for me to write a review but this pharmacy is god awful. I will never be shopping or refilling prescriptions with any shoppers location again - I’m switching to an independent 5 star rated pharmacy in the same area. If you’re considering using this location for your prescriptions, I strongly advise you go somewhere else. Couldn’t imagine leaving here feeling satisfied with the service I was provided. Can’t wait for shoppers to uselessly reply to this review thanking me for my “feedback”. Save yourself the trouble fill your prescriptions somewhere where the workers are competent.
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September 2023 by heather tracey
The woman who works the beauty counter, I think her name is Naomi, was exactly the person I needed to encounter yesterday! She was able to answer every question I had and recommend product without pressure and without trying to make a bigger sale. She was extremely professional when asking sensitive questions and appeared to really be there for customer SERVICE, not a job, not a clerk. She informed me that some items I have a tough time finding in the winter, they can order. Thank you for your advice! It has helped more than you know!
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June 2023 by Deirdre Callery
The store is good and I like the staff but ZERO stars for the pharmacy. They NEVER pick up the phone- when you're in store you can hear the overhead intercom saying "pharmacy line 1" Pharmacy line 2" they don't pick up I dont' know why they have a phone number. I always have to physically go in to sort things out and most recently I requested a renewal over a week ago and they didn't fax it. I went in they said the fax number wasn't attached so it didn't go anywhere. Thought it was figured out after My doc said they still haven't received the rx. Also the online system doesn't work. I've been "verified" 3 times but still can't connect. Worst service.I feel bad for seniors who may have to go through so much to get their prescriptions filled.
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May 2023 by M
I really like the layout and the atmosphere of this shoppers. The store is clean, well-lit, has wide aisles and is very spacious with many products. The person who works in the beauty section is really friendly and helpful. I'd recommend this location for shopping.The pharmacy, on the other hand, is extraordinarily disorganized and frustrating to deal with. I booked an appointment for a vaccine here, and I had to wait around 40 minutes to be seen. There was not a single person ahead of me waiting! They also did not keep track of customers' appointment times. So you have to be overly assertive so you don't get skipped, and someone who came after you buts in front of you. Then the pharmacist seemed confused about what vaccine I was there for. Even though it was written down on the forms I had just filled out and must have been in their system because I pre-booked the appointment.
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April 2023 by Gord Newton
The pharmacy is the worst. I went to pick up my prescription 8:30 am Saturday March 11 and was told I needed to wait. Only one person working, So I waited 20 minutes and when I asked when I could get my prescription that they called to say was ready she said she was working on other prescriptions. I told her they called to tell me to pick-up but either she did not know how to use the cash or how to work the counter. Not the first time this has happened. Moving my prescriptions to IDA.
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March 2023 by Nicole Alphonse
Nnaomi in the skin care/cosmetic section is absolutely wonderful. I came to return an item and left with some needed products for my skin issues. She is highly knowledgeable and compassionate. I shared that my mom is a cancer patient and she provided a couple of samples for my mom to try. A lovely woman and skilled skin care specialist.
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March 2023 by Vincent Dion
Transferred my prescriptions to this pharmacy when I moved to the area and it was so hard to get them, variety of issues I’ve never encountered before. Every single person there seemed like they were experiencing issues with getting their prescriptions as well. Staff is nice enough but something just isn’t working.
