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March 2024 by Çağan Kurgan
Zafeer and Fazeel were so helpful. Great guys.
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January 2024 by Daniel C
I purchased a mattress from this location in 2022. I opted to go into a physical store in hopes of connecting with an expert that would be able to help me find the perfect mattress. Unfortunately, I had the opposite experience. I was pressured into purchasing a mattress that has never felt right. Less than two years in, I'm stuck with this mattress and suffer from back pain every morning after sleeping. I would recommend that you avoid.
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November 2023 by Vikram Singh
Store owner Mr. Mani is very friendly and courteous to the customers. He respects the fellow Indian brother.
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November 2023 by Niamh Mc Elhinney
We busted sleep country downtown and was greeted & served by Aaqib who was a fantastic help and showed us a different range of mattresses to fit our budget. Highly recommend great mattress.
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October 2023 by Samantha Leathem
I was sold what looked like a refurbished mattress protector here ($200). It hadn’t even been through a wash cycle yet, and it had holes in the waterproof lining that looked like they had been previously patched over and sent back to the store to be resold. I went back to return the item and had put the protector in a big reusable bag (that I was given when purchased - a durable bag that was going to last the day as we were out walking/shopping). The person helping me was able to do the exchange for a new protector, but took my reusable bag off me (instead of letting me use it to carry my new replacement cover) and said that they need to use it to ship the protector back? They gave me a crumpled up plastic bag instead, which was really the cherry on top that lead to this review. Anyways, I will likely not shop here again.
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May 2023 by Ahmed .A.M
Don’t buy from sleep country, the spring rising above the mattress surface level and the warranty didn’t cover that.
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March 2023 by Darshan Soni
The staff is very helpful. We bought our mattress from this store.More feedback to come after delivery
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December 2022 by Phil Walker
Did not have a good experience. Prices were nonsensical - one mattress was $5700 and when I said it was out of my price range, the price magically dropped to $3000. They put pressure to buy because the deal "is only good for today!" As a result, I had no confidence that the store/employee was operating in good faith - if there is no consistency in price and no explanation as to why it can change so drastically, it feels like a snake oil sale. I had no idea whether I was getting a good deal or not, I simply felt overwhelmed and confused.On numerous occasions, the sales associate referred to mattresses as "the rolls royce" of mattresses, claimed "the material was developed by NASA" and how they use the same materials in Ferrari seats. It all felt very fake and disingenuous. We anticipated all this, but were still disappointed with the experience.We left disappointed and ended up ordering an Endy mattress because of consistent price, consistent service, no bold/outlandish claims, just a straight-forward and honest transaction.
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September 2022 by Omolola Abiola
Excellent service rendered. They stock high quality items and are well worth the price. I almost dozed off while trying one of the beds out ?
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August 2022 by Eon Song
Bought a memory foam mattress with help from Zaniq. Service was great. Delivery was quick and smooth. Happy with the purchase.
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August 2022 by N M
We had an awesome experience at this location. We were attended by Zaniq and Mihraz. Both were focused on excellent customer experience and are very knowledgeable. We bought the massager bed frame,SIMBA mattress and a set of gel technology pillows. Every product was discussed in detail and got maximum discounts. Recommend them both and the location!
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July 2022 by Giles C.
Satisfaction guarantee NOT! They want $65.00 fee and $450.00 more for a mattress that lists for $450.00 less on their website. Simply wanted a softer mattress from the same manufacturer and line. Not an honourable company Staff was friendly but not the company.
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June 2022 by Arlene` Rogers
I bought a "Topper" for my hard mattress. What a difference it has made in my sleep. So comfortable.
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June 2022 by Dan McTavish
The service at 8 King Street was incredible. We ordered 3 mattresses, 2 of which needed to be delivered up north to a location which has historically proven to be difficult for delivery companies to find. Not this time! Two delivery people showed up on time and we unbelievable in moving the 2 mattresses in and up to the second floor. The team at Sleep Country made it completely effortless. Would highly recommend.
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June 2022 by Alan Johnson
Good bed but the assembly service was shocking, they guys took 1.5 hours to put the bed together, were on the phone to their superior asking for help. The two men that came didn't speak a lick of English so it was hard to communicate with them. Took an hour for them to think to use instruction manual. They also put a ding in my bedroom wall. I would rather have just assembled it myself. The bed itself is also not worth the kind of money we paid for it
