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February 2024 by Leah Reinhartz
Very pleased with the service here, they weren’t pushy at all. They were very knowledgable.
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January 2024 by Jawad S
Very deceptive sales reps ! Do not believe anything they say !
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October 2023 by Claire Hoon
The lady sitting at the front is probably one of the rudest salesperson I've ever met. I went in just to ask if they sold lumbar support and instead of giving me a quick yes or no, she went down this whole condescending line of questioning and even asked if it was my first time here. I had seen lumbar support being sold at Caspar so I wanted to check if they did too. Needless to say, I'll never shop here thanks to her unprofessionalism.
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October 2023 by Анна Цицилюк
Women that is working there is unprofessional and adverertises only pricy products. No warnings about non return policy were told and I am really disappointed with current product that just didn't work for me.
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June 2023 by Vaughan McQuade
Love buying my mattress here, great staff with excellent knowledge
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May 2023 by Mark Statham
Mihraz was a super nice salesman and took the time to uncover our needs and help us find the perfect mattress. I’d highly recommend to go see him.
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May 2023 by Ahmed .A.M
Don’t buy from sleep country, the spring rising above the mattress surface level and the warranty didn’t cover that
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May 2023 by Behnam Farah
thank you Ray for helping me with picking a mattress,Ray was quick to grasp what I m interested in and made good recommendations , happy to have purchased my mattress here
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April 2023 by Kateryna Vasylkivska
I bought mattress and bed frame spending around 2,000 cad in Sleep Country. I really like the mattress and bed frame. One star for this part.Now some words about Customers Support.In November On Black Friday I`ve asked to make a price match on my mattress - 70 cad. Salesman sent a request to Head office and in a couple of days I`ve received a cheque where my name was incorrect, of course bank did not accept this cheque. Then I started calling to Head Office asking to reissue the cheque with the correct name. All operators were incompetent to help me with this and usually just dropped from the call. Finally, after 10 calls and 2 months I was connected with more or less competent operator, he asked my id photos and sent it to Finance. Further 2 months, I`ve been sending weekly follow-ups asking if the cheque was issued.So far, after 4 months, 10 calls and mailings with the support, I have NOT received the cheque. This is the longest price match request ever and worst customer support experience I ever had for 70 cad.
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March 2023 by Екатерина Васильева
I bought mattress and bed frame spending around 2,000 cad in Sleep Country. I really like the mattress and bed frame. One star for this part.Now some words about Customers Support.In November On Black Friday I`ve asked to make a price match on my mattress - 70 cad. Salesman sent a request to Head office and in a couple of days I`ve received a cheque where my name was incorrect, of course bank did not accept this cheque. Then I started calling to Head Office asking to reissue the cheque with the correct name. All operators were incompetent to help me with this and usually just dropped from the call. Finally, after 10 calls and 2 months I was connected with more or less competent operator, he asked my id photos and sent it to Finance. Further 2 months, I`ve been sending weekly follow-ups asking if the cheque was issued.So far, after 4 months, 10 calls and mailings with the support, I have NOT received the cheque. This is the longest price match request ever and worst customer support experience I ever had for 70 cad.
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March 2023 by Fatima Thurairaja
the sales rep at this location Mazir was so kind and helpful and knowledgeable he provided us with the best customer service. Will definitely come to this location just for him !
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March 2023 by Heather
Ray is the person to see! He was excellent, patient and attentive with us. His excellent service continued even after our purchase when he followed up to see how we were enjoying our purchase. We have since returned to make additional accessory purchases and have always enjoyed seeing Ray.
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January 2023 by Belal Sidawi
I wanna thank Ms Jeet and Mr Miraj in Bay Street branch for doing a great job in helping me in the past few days! They’re doing a great job and I highly recommend them in helping anyone because they know their products from A-Z; big shout to their efforts; thank you both and big thanks to sleep country for their excellent customer service & amazing products!
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January 2023 by Sharp Peak
Very patient and helpful staff offering good deals.Delivery was timely and their installation of the bed frame was quick and well done.
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October 2022 by David Jenkins
Great experience with Mihraz. He helped us narrow down our choices, listed to our preferences, and gave us a promo code that we weren’t expecting.
