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November 2023 by Noah B
Horrible horrible experience. I printed same day flyers for a meeting I had and when I arrived it took 20 minutes for the printing sales rep to locate the order. Once she located it it was completely wrong. Not even close to what I ordered. I stood there for over an hour while they tried to "figure out" how they were going to print a simple 8.5x11 flyer. They couldn't figure it out and I left without anything. The printing manager (Farshad) was rude and completely useless. Stay away from this store and in particular the printing facility.
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November 2023 by DeeJay Alex
this used to be one of my favourite stores, now I just hate going in. Bad stocking, over priced, closing convenient stores, and generally just not that good. I do better with Amazon (even though I try to shop locally). Staples in my opinion is on its way out. Just not a good experience.
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November 2023 by Wendy H
I went in for a print job and I had a phenomenal experience. The print quality is great, but most importantly, the customer service was so good! Ryan was very helpful over the phone, and the sales associates at Staples are all very friendly and enthusiastic. They printed my document so much quicker than I had anticipated. I would highly recommend the print team at this specific Staples location! Thanks a bunch!
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November 2023 by Michael Laurie
I had a great experience at this store yesterday. In particular, I would like to point out Abed's customer service which was excellent. He definitely went above and beyond to help me with the many questions that I had.I also thought that the customer service at the Copy and Print Centre was great. There was one particular employee who you could tell really cared about the customers that she helped. I may update this review in the future if I find out this particular employee's name.The store is lucky to have these two particular employees.
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November 2023 by Fabiana Martinez
The reason I kept coming to this location is that it is near to my place but yesterday was the last time I will be visiting this location due to the poor customer service.In general the staff is unfriendly and unhelpful. You can see that they are not willing to assist you just because it is easier for them to say no.I went to print some documents around 5:30pm on a Thursday and I was okey about picking them up the next day. I asked at least twice if the documents were going to be ready to pick up the next day and they said yes (I even paid for my purchase in advance).It was easy to see that the woman assisting me didn't have an idea of what she was doing but I wanted to believe that she was going to be able to complete a a simple task and the documents were going to be ready the next day. Guess what? I show up in the store the next day and the documents weren't ready.A member of the staff called Faith was kind enough to print everything for me in that same moment.Respect , take care of your customers and provide better training to your staff please.
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November 2023 by Princess Dianne Laguna
Sharing some customer service experience with this lady named Michelle, so I was going to get a photo and she told me she will be ready when Im ready, so I went to the photo area and she made me wait for 10minutes because she attended the guy thats next to me instead and I am in a hurry as Im going to a store that will close by 4pm. And my niece is telling me that she was flirting with the guy customer. I find it very unprofessional and told her about my feedback regarding her unpleasant customer service. I hope she can do better next time.
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September 2023 by Shonna Leung
Mark helped us choose and format 3 of our photos and then print them into postersize prints. He was very knowledgeable and friendly and we really appreciated the service that he provided. Thank you Mark!
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September 2023 by Rob McMahon
Really unhelpful people at the shipping counter. Problem focused, not solutions focused. Didn't help to find a box to ship a return. Then told me me it wouldn't fit in the box, it did. If you need to send something by Purolator suggest finding another option.
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September 2023 by A “Google User”
Some items as shown online as having lots in the store are totally out of stock, so it is a wasted trip to the store. Service is hit or miss in that sometimes rather than getting me the information I need they tell me go ask this and that person. However, this store is well organized and clean.
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September 2023 by Naqib Sarwary
I spoke on the phone with Dorsa who works at the print department of this Staples. She provided me great info and helped me expedite an urgent photo print need. Thank you! Going to pick up soon. Much appreciated.
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September 2023 by Tortolita
Service staff is very uneven. Had a wonderful person scan documents to a flash drive one time, which is why I went back. Second time a far less wonderful person basically refusing to do so. Serious attitude. Needed multiple scans to multiple flash drives otherwise I would have done it at home. So much for customer service. Won't be going back there again. Ever.
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September 2023 by Googlieuser
Combo of in store and especially online service.In store is not great unless you kick out. They tend to stand around chatting and not wanting to work other than a couple of younger guys. The rest could care less to acknowledge customer’s existence.Ordered furniture online and for return pickup nobody picked up and I wanted all day until 8:20pm!!!! I called 6 times from 2pm to ask if anyone was coming and never received email confirmations from any of them. I cancelled an evening appointment at 5:30pm for 6:30pm because the driver was still now show despite being skeptical.Their email confirmation for the pickup indicted 9am-5pm and verbally I was told the driver would have the documents for my boxes and that I don’t need to do anything, but after checking with Hanza the Supervisor, he said I have to write stuff on the box.Now I have to waste my time another day once I hear back with the new date. TBD.DO NOT BUY ANYTHING FROM STAPLES. You can but most things from similar stores like Best Buy, The Source, Amazon, etc to avoid headaches like mine.
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August 2023 by Anita Windisman
Located on the upper floor, right beside Farm Boy. Has a self serve kiosk where you can print out photos from your phone or thumb drive.
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July 2023 by subent
I have been to this store only once. I bought a monitor that I ended up returning due to a manufacturing defect. The staff of this store more polite and much more attentive compared other Staples store that I have been to. The only negative thing about this store is its location. Unless you're buying something small and you take TTC, this store is very difficult to get to.
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July 2023 by Enn Ess
I had the pleasure of working with Victoria from this location. We had a *large* last minute request of the print department, and Victoria did everything within her power to connect with colleagues off-the-clock and helped us produce high-quality materials that our conference attendees were supremely impressed by. Victoria was kind, managed my expectations well, and I felt at all times that I was in good hands. Victoria is truely an asset to Staples!
