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December 2023 by simran kaur
Pathetic delivery service. It’s been more than 2 months and they arw delaying delivery of my couch and dining table. 0 professionalism to even keep me in loop regarding the delaysI would rather cancel my orderI am not sure how this company is even operational
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December 2023 by Anastasiia Maklakova
Like their furniture but it seems like they always have a problem with supply chain. I wish I can come one day to the store and take everything I want home right away.
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October 2023 by Apostle Paul
Merchandise is half-decent.But I've had some really good customer-employee experiences there. Namely, Tony.If you.can get to Structube for some nice, refined yet reasonably priced additions to your home, ask for Tony.Staff are generally very helpful and polite.I plan on.acquiring a few more things from Structube, Namely, the College and Bathurst location.
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October 2023 by Jack Tsolatis
Nina at the College St. Location was excellent, She helped us out through the order, delivery issues everything you can ask for in customer service.Will definitely shop there again, and also recommend this location to friends and family.Once again thank Nina so much for all your help
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August 2023 by Moises A.
Worst possible quality , 1 month and a 3000 dollar sofe is not fluff what so ever , do not waste your money , they do not honor their warranty
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August 2023 by L Tashi
Preston Right-facing sectional sofa ;Please do not buy Preston Sectional sofa. They are piece of good-looking junk. Do not waste your hard earn money.This review is not for the particular store but for the Preston sectional sofa that we bought online. I left review on Structube page but it seems they like to keep reviews that has 4 start and above lol.We bought new Preston Sectional sofa a year back and was very excited. Easy to assemble and good looking. After few months of use, we saw that one part of sofa in particular use to sink a bit. When we started to feel the sink was increasing. We tried connecting with structube customer service for warranty.They asked us to send pictures and video of the issue. Later they declined saying it was wear and tear. I had requested if they could send a technician or someone who can look at the sofa and make the decision. But the warranty team kept declining even before they could investigate the reason of the dip.I left the case there and did not follow up. Sometime back, as the dip was increasing I wanted to open up the sofa from the back and check the reason. Wanted to fix it myself. When I opened the back of the sofa to my surprise the sofa spring was cutting through the cushion. I have attached picture. If there is no protection for the cushion; surely a steel spring would cut through cushion. I opened the case again with all the pictures as this is a manufacturing defect. They again declined saying there is non. I requested a call back from management and she told me they do manufacture sofa this way(no protective cover or cloth between the cushion and spring). I requested her to put that in writing but she won’t do that.Please do not buy Preston Sectional sofa. They are piece of good-looking junk. Do not waste your hard earn money.
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August 2023 by Rohan Bhonsle
A big thanks to the team here who helped make my purchasing experience smooth and hassle free! Arianna was extremely helpful in helping us decide and Naman who made my returns super easy!! Thanks guys you Rock!!?
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August 2023 by Narges Shirafkan
I would like to say thank you Arrana (hope the named spelled correctly). She is super amazing and help full. She help me over the phone to find my favorite chair even it was out of stock and she helped us to find out where we can find one more pcs of that chair. Great job Arrana!
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August 2023 by Marcela Hb
Terrible service - had issues with delivery and their people apologized profusely all the while making me pay for a second delivery. I have bought a few pieces in the past and will not be buying again. I hope losing a customer is worth the 50 dollars
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July 2023 by Caitlin P.
I bought salm ottomans to use to stage my house. After one month, the fabric on the top button came off. I was told this was my fault and i must have exerted significant force. They wouldn't even give me an exchange. Horrible customer service and a horrible company. Shop elsewhere.
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July 2023 by Shivang Mehta
The furniture collection is good and the prices seem fair as well. However, I placed an order for a sofa and two dining chairs and the total was close to a $1k. I was told the chairs will be delivered by June end and the sofa by mid August.I called them first week of July and I was told that the chairs will be delivered along with the sofa (which the estimated delivery is now aug end). They gave me an option to either pay for the delivery of the chairs or collect it from store if I wanted it sooner earlier than it being delivered with the sofa.The customer service is extremely poor!
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June 2023 by Pooja A
Ordered furniture instore from the College st location, & I have to say this has been the worst customer experiences ever!My order has not been delivered as scheduled. I received a rude call from their transport team saying items are missing and neither can offer an explanation on what happened or when it will be resolved.To top this, the instore reps kept promising to call back, but never did. Spent my day chasing store reps for an update. One of the worst customer experiences I've faced so far.
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June 2023 by #alberto garcia
Luis from la ciudad de México sold me a Veronique sleeper, great guy , excelente service, it arrived at the date we wanted with no issues ????
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June 2023 by Katheryne
I love Structube! I just furnished my west end Toronto bungalow using the Robert rugs in my living room and dining room, two Fany sofas, a Kanji armchair and two Bridget table lamps, and six white eiffel chairs. The result is a modern beachy vibe that didn;t break the bank. I put an Eli wool rug in the study and it made the space extra cozy.
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June 2023 by BM3 SGT
Good customer service. My lamp was defective (found a dent when unboxing) and they offered a replacement or partial credit.
