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December 2023 by Alex Arbus
Terrible experience at Swatch- Fairview! The manager Alex was rude and unhelpful.I purchased a Swatch watch which I wanted to return before the deadline. I kept it in impeccable condition. Never opened the box, never even looked at the watch, let alone touched it! The manager Alex would not let me return it even though I was within the deadline. She told me she can’t take it back because her Swatch location is a kiosk as opposed to a store??? makes no sense. Had she attempted to help or even just have been kind, that would have gone a long way. Unfortunately, after this experience, I would never purchase from Swatch again.
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December 2023 by Engi Tek
I am utterly dismayed and deeply frustrated by my recent experience. I purchased a Moonswatch as a Christmas gift for my brother only two days ago. When he tried it on, it was excessively large for his wrist. Naturally, we decided to return it, expecting a smooth process. Shockingly, the store outright refused our return request! Their reason? A minuscule dent on the strap, which was the result of merely trying the watch on. This is absurd! How is one supposed to assess a watch without trying it on? This experience has been nothing short of a nightmare, reflecting a complete lack of customer empathy and a grossly unfair policy. I am left feeling cheated and extremely disappointed with this brand's approach to customer service.
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October 2023 by Fred Cheung
Staff of this Swatch branch at Fairview Mall are very nice, helpful and full of product knowledge, they greet well to every customer approaching their counter . Today they have also helped me to change the battery of my 1985 vintage Swatch efficiently and shined. Excellent staff and products. Thanks,
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September 2023 by Sanaz Farshchian
Extremely poor customer service. Will not purchase another watch from them. I bought my 9 year old his first watch and after 2 days the strap broke. They refused to replace it and insisted it is wear and tear. I’m not sure how wear and tear occurs after 2 days on a $95 watch. As well their sales associate will tell you anything for a sale, she told me that the warranty covers if the strap breaks.The manager is awful and unhelpful.They do not have high quality merchandise.
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August 2023 by Maggie Lin
Bought a watch for my kid. Came back for watch service. Very good customer service! Highly recommended!
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June 2023 by Farzam
Amazing staff! Ty
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June 2023 by Irfan Khan
Worst sales person, too much of attitude and very rude. I went to their kiosk at this mall to enquire about a specific watch and she zero knowledge and bad customer service. Would never recommend this.
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May 2023 by Daniel Corrieri
I recently inherited 20 or so of my father's vintage swatch collection from the mid 80's & early 90's including rare pieces that I am looking to part ways with. All are in original packaging. I took the collection to Swatch and they happily replaced the batteries and even buffed the watches (if they even needed it). Really amazing customer service. Of course these watches all of them work flawlessly. Great designs, great engineering and great customer service. SWATCH.
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March 2023 by george helmy
Very decent cooperative staff, I gave only 4 because not all stuff are available there
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February 2023 by Shirley Lau
Helpful staff, awesome service, my child loves the watch.Thank you for your detail information about warranty.
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January 2023 by Hanxiang Li
Friendly staff, BTW there is Dragon Ball series now!
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December 2022 by Kamna Goel
Awesome service!! They buffed & polished my old Swatch steel watch for FREE !! Made it look as good as New & even gave a lovely warm compliment for the watch. Felt so nice ?
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December 2022 by Geo Layug
Asked if they would be getting the Omega collection in stock. Despite being the only person there, he very rudely said no and looked at me as if I had just asked a stupid question. Very disappointed with the service at this location, especially after the amazing service I had at Eaton Centre.
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December 2022 by momo attaoui
It was amazing experience at Swatch Stands . Everybody were nice and specially Aria .
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December 2022 by arwen999
Bought 2x dragonball watches today. Mariel the staff was super nice. She offered me 2x promo bags as well. Set the time on my new watches too. See also explained all the perks. Free battery replacement, u can bring in ur swatch for a buff or repair. A plus to the staff she was really nice.