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December 2023 by K S
Very frustrating shopping experience at this location. One moonswatch per customer per day but you can buy more if a stranger “accompany” you. Cannot do a return because their machine has a limit on returns’ amount ?
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September 2023 by Rashmi Dhara
Works experience their customer services and staff at store. No reply after 1000 emails, even staff guides all wrong. Do not shop online, unless you want to loose your money and waste your time.
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September 2023 by GamerTech
Terrible Experience, Unbelievable ServiceI recently visited this store in search of a moonshine black watch, hoping to find a unique timepiece to add to my collection. Sadly, this turned out to be the worst customer service encounter of my life.Upon entering, I inquired about the moonshine black watch, only to be told that it was out of stock. Disappointed but willing to explore alternatives, I thanked the salesperson and began browsing the store.However, my frustration reached a peak when, just five minutes later, I witnessed one of their friends entering the store and promptly selling him the very moonshine watch I had asked about. Astonished, I confronted the sales team about this blatant favoritism and was informed that the watch had been reserved for their friend.This excuse left me baffled, as I was under the impression that rare watches like this one couldn't be reserved. The experience left me with no choice but to leave a review, and if possible, I would rate the sales team with less than one star for their unacceptable behavior. This incident reflects poorly on their professionalism and integrity, and I would strongly caution anyone considering a purchase at this establishment.
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September 2023 by Pouya Khansari
Terrible customer service, condescending and very rude staff who barely bother to make themselves available to help guide and assist. Because of the demand for bioceramic moonwatch they have a superiority complex now, they feel like they’ve managing a rolex store, guess what you’re not anywhere near rolex. 0 star, negative star would be better rating for this store
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August 2023 by Mann Patel
Wish google could have reviews in negative stars as well..Worst place.. the sales representative are not at all willing to sale their watches and they do the backdoorinf of swatch*omega watches. If you are looking to buy swatch*omega dont buy from here
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August 2023 by Jalal
THEe masters of watchmaking drama! Took my watch in for repairs, and it was like a blockbuster movie - 20 minutes, 3 employees, and a grand finale where I ended up fixing it myself! I highly recommend visiting their other branch for repairs, where the suspense is even better!
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June 2023 by Douglas C Houghton
Wow, there are a lot of reviews about rude staff. Today, there was a heavy set bearded guy working talking to someone about how he was disrespected and complaining about his job. He then was irritated that we asked about the Omega Swatches. He told us that they didn't have any and didn't want to end his conversation. We left since he was no help. About 30 minutes later, leaving the mall, we noticed the store selling the Omega watches to others. Asking a different employee, he told us that they did have all the different Omega models, so we were able to purchase what we were looking for. As he was ringing us up it did look like the Bearded employee was selling to his friends.Like the watch, didn't like the service.
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June 2023 by Trevor Cummings
Super great service—Andres was very helpful. I was looking for a gift, and he helped me find just the right watch. Everyone there has always been really great, even though I paid a few visits before I made up my mind… thanks again!
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May 2023 by bijay karki
Purchased watch on April 24th 2023. Service was satisfactory, however, for store receipt, I chose e receipt and I was assured it will be emailed to me. Still has not received it, I checked my email address and they entered correctly. Tried calling store numerous times, goes to voicemail and voicemail is full so can't leave any messages. I will suggest to take printed receipt when purchasing at this store. I guess I will have to go back to store and ask for printed receipt and hope they don't create another scene there.
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March 2023 by Yaarub Askar
Worst customer service experience ever, no sales manner at all. They would not let you try the wrist watch on before purchasing due to velcro which would have been fine if they had at least a demo ir display one to try on!!!! Very disappointing.Also, you can't place an online order or over the phone and they told me that have small delivery amount every day and I have to be present in person to buy it!! Not practical nor realistic customer service ? btw, they only have one retail store in the entire GTA!!!
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February 2023 by Ct Hunter
Absolutely the best experience. If you go to this location, you need to see Shawn! I've been to this store location many times with my youngest daughter and the customer service is outstanding. Shawn was not only able to answer all my questions but he is also extremely knowledgeable in the brand and its products. My daughter always loves the watch designs that Shawn picks out and there isn't a single time my daughter and i don't leave this store location where she and i aren't super happy. From kids watches to adults watches, Shawn pretty much has you covered. The level of service and experience when I visit this location is definitely on par if not higher then many other luxury watch boutiques. Shawn definitely delivers a Rolex level of experience at a Swatch store.
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January 2023 by Niloy N
Went to buy a watch. The manager was extremely rude and condescending. Therefore, I left the store and bought the same watch from Hudson Bay where the custom service is 100x better. Swatch really needs to train their staff on customer service especially at this location.
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January 2023 by Jonette
I’ve been dealing with this location for more than 2 months regarding a warranty claim. I understand it takes a long time to ship products in from another country, especially around the holidays. But the staff, especially management, make no effort to update with you with progress of your claim. I’ve had to go in 3 different times because they never answer the phone. When I came in the 2nd time (almost a month from dropping off the watch), no progress was made and my watch was sitting in a drawer with no update on the paperwork attached. It’s been another month since my 3rd visit and I still have not heard from them.
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December 2022 by Sharon Harper
Great staff! I went to purchase a watch for my husband for our anniversary. I am not a watch girl, and Sonya was so helpful in helping me find a great gift for him that he would love! Thank you so much for your excellent suggestions and for helping a girl out!
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December 2022 by Babak M
Wonderful friendly, fair, and knowledgeable staff. A beautifully managed store transitioned from the kiosk on the second floor to the store near the Queen entrance flawlessly. Great selection and everyone working at this location has on countless occasions gone the extra mile to ensure that I, and others who were with me and those whom I observed, got exactly what they desired.
