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March 2024 by John-Douglas Sullivan
Love the store! I have ordered many custom sweaters from The Cashmere Shop, a unique service they offer. Wonderful customer service and the quality of the cashmere is excellent.
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February 2024 by Christine Kelly
Beautiful sweaters!
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February 2024 by Devorah Lithwick
Awesome cashmere and great service
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January 2024 by Nancy Burrows
I absolutely love The Cashmere Shop! Having purchased many items, including hats, socks and the boyfriend pants (I have now have 3!), they are all of beautiful and amazing quality. Alison and her team are extremely knowledgeable, very supportive and go 'that extra mile' assisting their clientele.
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May 2023 by Kenneth Dulude
I ordered one of their long skull caps online and accidentally selected "pickup" for my order when I meant to ship to my address. They were able to sort that issue out quickly and I received my order a few days later :) Very happy with my product and with the service!
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January 2023 by teresa slaninova
A gem of a store in the heart of yorkville! The owner and staff are very knowledgeable friendly and helpful. The cashmere is amazing quality and there is always an amazing selection in store and online . The owner is always bringing in beautiful, fun and different types of clothing made for everyone no matter what your style is you can always find something that works for you. There is also an option for custom orders if you want to make something your own . I would highly recommend a visit to the store !
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January 2023 by Alex Brott
LOVE the Cashmere Shop. Quality is beautiful and washes really well. Staff are super knowledgeable and are always so gracious / go out of their way to make everything really easy ie delivery or curbside pick up.Also, great selection of smaller items which make great gifts to have on hand throughout the year (wristlists, hats, eye masks, scarves etc.).
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January 2023 by Laurence Lavaliere
This shop does not stand by their products. Cashmere sweaters stretched out of proportion and pilled after a short while. To make matters worse, we were blamed for the state of the sweaters! We own other cashmere sweaters from other makes, and we have never had issues in the past. The employee was apologetic for her behaviour - blaming it on how tired and busy she has been. Regardless, we certainly won't shop here again as the quality is poor and the service is horrible.And with current response from the store - clearly they have responded to the wrong person, indicating that maybe more than one of us is experiencing the same issue.
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May 2022 by Derek Mereweather
Service was unparalleled. The lady helping us (Sorry - I forget your name!) was personable, helpful, and knowledgeable. She took the time to get to know what my wife wanted and made great suggestions. Service was very personalized. Clothing is beautiful.
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December 2021 by April Franco
Very helpful staff. I received a gift (leggings) and needed to exchange it. Call and confirmed that they had the right size and set up the pick up. Note that because of the pandemic you can't enter the store but the exchange was handled at the door and staff was careful to make sure everything was sorted out.
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December 2021 by Cathy Fournier
I bought the boyfriend cowl neck sweater which is very nice looki it after wearing it 8 times it has little pills all over and it greyed at the edge.i brought it to the store and they told me i could exchange it but they needed to talk to the manufacturer - I waited for 2 weeks and after emailing and calling i finally heard back that i could pick k up me new sweater - i just picked it up and it isn’t a new sweater at all ! they just sewed the old one! and then the manager accused me of not taking care ofthe sweater! that it was my faults! very poor customer service! very bad experience overall and poor quality sweater! save you mknday and buy cashmere elsewhere.I am ending up having to make a consumer complaint more formally as they won’t refund me or give me a new sweater! and it cost $649
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April 2021 by Cathy F.
Poor quality and so expensive ! save your money! i had a terrible experience with this store and the customer service is really bad. Staff so rude!
