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November 2023 by Yehd Noid
Nov. 11 sat night. A guy help me in plumbing dept. Name Hanipp. Had a excellent customer service.He help me in Delta cartridge replacement and a repair kit. Thanks to you. I hope all workers like him.
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November 2023 by Pradeep Edward Christopher
Posting this from outside of Ajax Home Depot . We were looking at the clearance washer and dryer that is placed just near the exit counter and the time is 8.48 pm and customer service member wanted us to leave as they wanted to close the store . I asked them politely to give us couple of minutes as we are checking some specs and she keep insisting that it take time for them to settle things up and asked us to leave . I felt it is rude but Again we have politely told them that we still have approx 15 mins more as their close time is at 9 pm .The lady never left us alone and constantly budging until we went out of the store . Never experienced such a worst customer service in any of the Home Depot both in US and canada .this needs some immediate attention to keep up your reputation homedepot - Ajax .
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September 2023 by garip corumlu
I wanted to return the drill that I bought from here 1 month ago and could not use at all. Because this drill never worked. I wanted to meet with the official. They put him in touch with someone named Anita. He was the manager of this store. My English is not very good. He didn't even listen to me at all. He realized that my English was not sufficient and only he talked all the time. You can imagine how humiliating this situation is. He said the box of this brand was dusty and did not buy it. However, I have never used that drill even once. If your English is not good and you are going shopping, do not go here. Because if you need to return it, that official will not listen to you and will not take your refund.
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September 2023 by Min C
My father and I visited this location last weekMr. Tony on the Pro desk. cashier lady and many other workers helped us with a 100% professional attitude.Even my credit card is not working. They kindly wait until we resolve the problem.I know Home depot has a very kind service in all locations.But especially this location is the best of best !!
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August 2023 by Abe Cipriano
This was for a purchase done in April/May. I had a great experience deciding on and eventually purchasing 2 dishwashers from this Home Depot!Huge, huge thanks to Mohammed who was very helpful, pleasant and detailed in terms of telling me what I wanted to learn. I've never done this before, including delivery and installation, and Mohammed took me through the process.And all this despite with the store about 15 minutes before closing time. He didn't rush as if he had to go home, and in fact we lasted a few minutes past the closing time. He didn't have commission, just knew good customer service.Totally unlike my experience at the Home Depot at Gerrard St. The appliance supervisor there can learn a thing or two from Mohammed.
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June 2023 by One W.
It was my very first time at Home Depot in Canada. And now I know why it’s high reputation. So friendly and helpful staffs make it wonderful. I bought some cutting wood there for my bed on June 20th, and the people I met were all so kind to me. Special thanks to Mark who's guidance and hands-on support made my day.
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June 2023 by Paula Vaughan
Purchased a stove and Paul was very helpful, informative and knowledgeable. We had a great experience with this purchase and highly recommend Paul to help assist you with any appliances you may be considering.
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June 2023 by Irina Miv
I like this store. It is easy to navigate, and the stuff is always around and ready to help if needed. I enjoy going there with my dog instead of leaving her in the car as the store is pet friendly. One employee said that he is afraid of large dogs, but he still was able to help me to find the right product. Strongly recommend.
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May 2023 by Anthony Calabro
Scott the store manager was incredibly helpful. We ordered a new fridge for my grandparents and had some problems with the order. Scott took the time to understand the problem and work with us to find an immediate solution. Thank you Scott for excellent customer service.
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May 2023 by Mayesha Taseen
Very efficient gardening section.I got everything for my garden. I bought so many plants the representative Ajijul help me patiently.Home depot customer service is really great.
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April 2023 by Petre Diaz
Relatively large location with everything you need for your home project. In my opinion, over the years the store maintained the hood costumer service.
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April 2023 by Polat Y.
Home Depot is a leading home improvement retailer in North America, with stores across the United States and Canada. The store offers a vast selection of products, from building materials and power tools to appliances and home decor. Home Depot is known for its quality products, competitive pricing, and exceptional customer service. The store's website is user-friendly and allows for convenient online shopping with options for in-store pickup or delivery. Home Depot also offers its own credit card with benefits such as rewards points and exclusive discounts. The store's knowledgeable staff is always ready to assist customers with their home improvement needs. Overall, Home Depot is a reliable and trustworthy destination for anyone looking to improve their home.
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March 2023 by subent
Some of my recent experiences with its staff have been splendid. They seem to go above and beyond, dive into unknown corners of the store and run up and down the aisles like a crazy person (in a good way) just to find the exact item that the customer needs.It is a very pleasant surprise how helpful the staff has been. In some cases, merchandise was extremely difficult to find and the staff went to painstaking lengths to find exactly what I needed.I had to return an item and the process was breezy. The lady at customer service desk asked no questions at all and was very pleasant and never made me feel guilty about returning the merchandise.
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March 2023 by Wei He
First time to Home Depot is a great pleasure. We need to sort out some essential items for the new condo. They have a great selection of everything from kitchen hardware to bathroom caddies. Lovely plants also make a difference. Staff are nice and helpful.
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February 2023 by Brittney Wood
I had the worst experience at the returns counter that I have ever received. The whole staff was extremely rude. I tried to return a Milwaukee hooded sweatshirt with receipt a couple weeks after Christmas as it was the wrong size, never worn. The MANAGER refused the return, and said it was against their policy which is not true. The manager at the very least needs to be retrained in company policy, and Canadian law regarding returns. I took the sweater to the hwy 7 location and it was returned no questions asked.
