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December 2023 by Matt
Why did you guys wrap up all the Christmas trees? We can’t decide which tree to get if we can’t see how they’re going to look. If you insist on doing that can you at least take a few photos of each before wrapping them up?
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November 2023 by PC G (Goofy)
The staff is more interested in chit chatting with each other than helping customers out. You can’t find any staff in the aisles, because they always stay together around the cashier to chat during the work. I guess the branch can let half of staff go without compromising their customer service as there was none service at all.
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November 2023 by Dave Spiers
I have never experienced such horrible support at this location as with any other Home Depot branch. My company typically pumps over $2,000 in sales to this location on a monthly basis. Getting through to a live person to discuss the status of an online order is next to impossible. You're transferred 5 times, the phone rings repeatedly, people pick up talk and then just put you hold and transfer you again. This is unacceptable customer service and poor demonstration of the brand I've given my business to over many years. You're store location should be ashamed of the way it conducts business.
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November 2023 by Sergei Priluka
I am thankful for recommending me Sipan Co General Construction who did a stellar job, taking care of the rusted rail in front and at the back of my home. Ali and his partner were highly professional and efficient. The quoted price was very reasonable, as well. I am planning to deal with Sipan Co General Construction in the future and warmly will recommend it to others.
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September 2023 by Daniel Patterson
Really poor management. I have been waiting an hour to get a shower kit down and purchased and they are clearly understaffed. Choose another shop.Edit: I will say the employee Danny went above and beyond helping me in plumbing and loading my shower into my car. He saved it from being a completely horrible experience.
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September 2023 by Mark Nasri
Today sept 19, 2023, always having hard time for return.I got a pump, few days ago, does not have suction. So i am returning or replacing the pump. Milenda, the person who takes the return, without checking the unit, said: our homedepot policy is not to take a tool, which has been used in an abrupt and aggressive language.I wish i could have given ZERO, for her customer service
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September 2023 by Orikay Construction Inc
Jack P. was very informative,patient and professional to the max. I was beyond grateful and satisfied with the service provided. Certainly one of the best Rep iv had a pleasure of working with. Thank you Jack you deserve a raise
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September 2023 by Gh T
I recently visited this Home Depot branch and had a disappointing experience with the customer service team, supposedly managed by Melinda. The team came across as unprofessional and poorly trained, which was quite different from my positive experiences at other Home Depot locations.Unlike my previous visits, where staff were focused on enhancing Home Depot's reputation and customer satisfaction, this location seemed disinterested in upholding the Home Depot brand's reputation. It felt like they were more interested in passing time than ensuring customer satisfaction.I sincerely hope that the manager of this Home Depot branch takes note of this review. Home Depot is renowned across North America for its commitment to high levels of customer satisfaction, and this unprofessional behavior could negatively impact the reputation of other professional Home Depot teams. It's crucial that this branch aligns with the Home Depot brand's values and works towards improving customer experiences.
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September 2023 by Andy
The customer service and support provided by Ravin in the Windows and Doors Department was exceptional. Ravin was very professional, knowledgeable, and went the extra mile to help with a long list of doors that I needed including fire doors and European design doors. It is this excellence in customer service that makes clients look forward to visit the store again, and makes the Customer Support Representative stand out from others.
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August 2023 by Vadim Rudkin
I am deeply grateful for the exceptional professionalism and assistance provided by Amy at Home Depot. Her unparalleled expertise and genuine dedication to customer satisfaction made my shopping experience truly remarkable. I cannot praise her enough for going above and beyond to ensure I found the perfect solutions for my home improvement project. Amy’s commitment to excellence sets a shining example of what outstanding customer service should be. I wholeheartedly recommend Amy to anyone in need of a knowledgeable and friendly associate at Home Depot. Thank you, Amy, for making my visit truly memorable and enjoyable. Your remarkable service has left a lasting impression, and I look forward to working with you again in the future.
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July 2023 by Laurence Goldstein
Great location, always parking , knowledgeable especially plumbing, electrical and garden - picked up a set if deep cushions and a lovely money tree
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July 2023 by Sophia M
Customer service from Mr. Saul was great. Was able to help me find a tool locked away. 2nd time receiving his help and never disappoints! Thank you!
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July 2023 by Michelle Ballard
I had to exchange a pair of gloves for the right type. I have the receipt. But because I used a gift card they offered to give me a in store credit which I was ok with to apply to the right gloves I needed, but the store credit came up the last sale price. As the clerk explained. My receipt clearly shows paid 20.00 the last sale is 18.00. I know it is only 2.00 but it's the principal. Why didn't they just price override the credit not to be 20.00 like my receipt shows that I paid. The guy at the returns desk did nothing to help me. He just seemed to be annoyed that I was there.
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June 2023 by Marsha Lueilwitz
Convenient location and competitive prices. They have a great selection of tools and materials. The staff was friendly and provided helpful advice. Will definitely be my go-to store for future projects.
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June 2023 by Mark Teimourian
I recently had an experience shopping at Home Depot and unfortunately, it left much to be desired. While the store had a wide selection of products, the customer service was lacking. It was difficult to find staff members available to assist with questions or locate specific items. Additionally, the checkout process was slow and inefficient, with long queues and limited staff at the registers. I also encountered some issues with the quality of a product I purchased, and the return process was tedious and time-consuming. Overall, my experience at Home Depot was underwhelming and fell short of my expectations. I hope to see improvements in their customer service and overall efficiency in the future.
