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December 2023 by Pedro Carreira
Would give 0 stars if it was possible. I have been coming here for my business and home needs for years. I have often struggled to get assistance or even find an associate. When I do I'm sent to another associate because "it's not their department." Nothing too severe that id think about not going again to the store.Until I had an unpleasant experience trying to make a return on a ladder that I used once, and that did not create 4 points of contact (in this case at the wall). As a contractor that is safety trained to the highest standards, I know that this ladder wasn't good for myself, or for anyone - it shouldn't have been sold to me in the first place because it is defective and a hazard. Yet, the employee's main concern was that the ladder wasn't in condition to be sold again. Customer service made comments about the timeliness of me only bringing it back (still within their policy), and the manager Michael even went as far as telling me that the ladder is "good enough," and that I am wrong.Do yourself a favour and go down the street to Lowes (soon to be Rona Plus), where customer service and care about client satisfaction is much higher.Home depot at 90 Billy Bishop Way took my return immediately, and didn't make me waste an hour like this location.
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December 2023 by James Barros
5 star for Deepaig! I am horrible at keeping receipts so I was happy when they introduced Pro and it kept my purchase history. However, it turns out that they can’t find my purchases from my method of payment when I use Pro (ie. it says I didn’t use my credit card when I did). All this was made better by Deepaig, who is wonderfully patient and walked me through how to get my return done without hassle - I appreciate the help!
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November 2023 by Naomi Rebecca
Tonight's customer service was terrible. I asked for help finding a screw and young Asian girl said go find someone yourself very rudely! I felt really unwelcome. You should hire people who are kind and willing to help or find a solution. I spent more trying to find the product...then I went to Canadian tire. Not going back there again!
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November 2023 by Liz Pimentel
DO NOT, AND I MEAN DO NOT ever go to this location if you plan to do any type of kitchen renovation. When I ordered a kitchen countertop with installation, they told me 3 weeks from the date of the measurement. They send out 3 weeks later explaining nothing about a payment. The store employee told me payment is due after installation in case there may be some issues along the way. Well, guess what, the email that mentions nothing about a payment is for payment. Now I have to wait another 3 weeks, provided they don't send a hidden message email again. At this point, I should have gone with my first choice of Lowes.When ordering anything from this location, make sure you have EVERYTHING IN WRITING INCLUDING TIMELINES!!! They severely need to retrain their employees on their own process! I will NEVER go to this location again. May second guess Home Depot altogether. I would highly recommend not going here.
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October 2023 by Hasan Kayani
Garden & DIY stuff needs fulfilment for sure under one ☝️ roof!A complete area for your home ? DIY shopping ?. You can get everything of your need from nail ?️???? ??⚒️?️⛏️ ? ⛓️ ?? ? ? to lumber . Everything at best available prices?.Great courteous customer service staff always very helpful! ?
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October 2023 by Paula Doyle
Home Depot 825 Caledonia, Toronto; went to the lumber department and spoke to Kyle. We told him we needed particle board. We were looking at the board and he asked if it was for shelving. We said yes, so he brought us to the right shelving area. We gave him the measurements needed and he cut the particle board. He was extremely helpful and kind. While looking for other items, we met two other employees who were also helpful as was the checkout cashier. It was one of the greatest experiences we had at a Home Depot.
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October 2023 by Charlie Bankuti
I found another Home Depot location. That is not contractor friendly. Pro desk would not let me check out. A lady name Judy, or July. I go to a lot of Home Depot‘s, so I like to get a big bill printed out because it’s easier for returns. I had two big carts filled with items. I’m not sure if the lady thought I was trying to skip a line. If you get a CAM account at Home Depot, be careful Because you run into Home Depot’s like this one where the pro desk doesn’t provide service. Hopefully there’s another store in the area that I can go to. Contractors avoid this one.
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October 2023 by Ben
Salma is the best, i love homedepot only because of their employees and service, this is the main reason lows cannot compete with homedepot, here people are really helpful and nice
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September 2023 by M. H.
This place has staff that know their products. Amazing!! They are helpful, and they go out of their way to help you.
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September 2023 by K L
Unprofessional service at paint centre. The lady did not honour the policy of home depot and pushed us to go back to the store where I bought it. There barely was any care for the customer at all. She went on even arguing that the product was good, which let us feel that we were creating our own problems when the colour was clearly off. This has been the worst home depot experience I had in years.
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September 2023 by asmr for sleep
I went to return some items the person there (Tamika) did ask for my id when i told her i have the recipt andI did pay with my debit card why i should show my id then she left andTold me she cant help me then left and start to deal with other customerAnother Centilmen and a lady cameThe problem is solved she is the rudest person in the home depot ......
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September 2023 by JM
Waited 30m after speaking with 6 associate to open tool locker... Finally 1 non thusistaic employee waddled over .... If you want to see turtles at work visit this store.
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August 2023 by Hamidreza Dasht Bayaz
I’m applying for the Home Depot’s credit card and unfortunately I wasn’t approved. The biggest problem was no one answered me about reasons and every one transferred me to another. As I experienced this horrible problem can not go there for shopping anymore while as a cabinet maker I bought my needs and tools from there
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July 2023 by Liberty Valance
Website accuracy was off, and after traveling and hour on the bus, when I arrived, the item I was looking for was unavailable. Floor staff was incredibly unhelpful, but the customer service was great, and offered to ship to my address for free
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July 2023 by Kevin Terceros
Went to store to ask for a price match. I was told it's up to manager's discretion to price match. The situation was very rudely by a customer experience "manager". Would refrain from visiting this specific location.
