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December 2023 by Nicole Clinton
It was perfect timing to go. Not busy at all, they didn't have the Xmas lights we wanted. But we got them online instead. I like this store.
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December 2023 by Kent Charlton
This Home Depot is conveniently near my home but is smaller than most and often lacks what I want. However they will bring items from other stores for pickup. The staff for the most part is polite and helpful; however a few can be arrogant and dismissive. Parking is free, always a bonus.
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December 2023 by Nadia K
The customer service here has been wonderful!!!! Well up kept and organized. Rarely waiting in line as there's many register available.
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November 2023 by Thomas Dong
I ordered 1 toilet and mistakenly received two toilets. When I tried to facilitate a return, it was extremely difficult to get a hold of anyone to coordinate a pick up. When I called, I was put on hold for more than 30 minutes without any reason why. This was a truly awful experience that illustrates bad customer service
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October 2023 by Eve Rythingelse
If you're looking for a new washer and dryer, I highly recommend this Home Depot. Go look for Debra who works in this area. Home Depot is lucky to have her! Debra helped us to navigate all the different options that are out there with helpful tips and things to watch out for. While she won't tell you exactly which one to buy, she'll help you trim your choices. Our basement space is quite narrow and she was quick to point out that older and newer machines have different dimensions. As it turns out, older machines were built with a more rectangular shape (I'm paraphrasing here!) even though they appear quite square which is how we were able to fit it down our stairs. Newer models are more square so we had to be really careful to find one that would fit down the stairs to get into the basement! Debra was an absolute gem and really made the shopping experience far less stressful!Now, in general, I will say, I've never had any issues with this Home Depot. Every staff person we've ever interacted with in the store has either helped us directly or has found someone in the appropriate department who can help us figure out our home reno issues.Happy to have this Home Depot around!
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October 2023 by Zoey Z
Very poor customer service no matter how you support the store and Home Depot.I have been treating very rude on Oct 13th, 2023 by the manager named Charles Caillier just because he does not familiar with his work and he made the mistake. I am not the first one to complaint about him (just check Google).We are a loyal customer of Home Depot. My family spent millions US dollars in Home depot in the US.Regard to this store, we spend $13,000 recently and placed another order with $50,000 in the store. (I can provide records)I always support this store because there are a few employees are very nice and professional. But Charles Caillier’s action deeply hurt me.The whole thing as following:1. I went the store to help my customer to buy some items through the US gift card. Before I pay them the casher talk on her intercom to ask something with Charles Caillier. I asked her 3 times if there any problems. She said no and finished the transaction.2. When I was there to put the items in my bags, Charles Caillier suddenly appeared in front of me and said he had to cancel the transaction. Because they are not accept the US gift card. The policy is on their website and asked me to check about it. I said I am in your store, no one told me about that. He just said twice that he has to cancel. He just to do what he wants without to hear what I tried to say. I tried to stop him but I can’t (I am a thin and small lady). I asked him to explain to my customer he refused. He returned everything without I consent, without use my receipt and provide any returned receipt to me.3. I was very shocked by his actions.4. I had to be there a long time and tried to fix it. He told me the money will be back to the original gift card but not. Then he said the money will be on Monday because he does not has the authority to finish it. If he does not has the authority how he can cancel the transaction?5. I am a highly educated professional woman who has never been treated so rudely in my life. I feel very uncomfortable no matter that moment until now.I cannot remember how I back to my home. And I felt so sad that I had to went to the store to talk to another manager the next day because I cannot sleep for a whole night.Then I had to go to see a doctor because of the Physical and Psychological discomfort.6. In the whole process, he said he was misunderstanding that’s why he allowed the casher finished the transaction. But why the customer has to pay to the employee’s mistake?7. The more interesting are:Even now, their website just said “the US gift card may not accept in Canada”. For sure is not “can’t use in Canada”!Now they tell me that this money cannot be refunded to the US card.8. Now, we lost the customer. My partner had to the store to fix the issue. I had to went to the store 2 times and I had to call them a few times and tried to discuss with the incident.I feel very sad about the incident!How uncomfortable when I am still spend money in the store!What a waste of time! (Not only me, but also Home Depot!)Why a customer has to pay to the employee’s mistake!I wish there is one from Home Depot who could properly resolve this incident.
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October 2023 by Maggs M.
Same day delivery!!! Thank you! I was not able to come and pick up my item and you came through for me. I appreciate it.
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October 2023 by Philip Shea
I had to return a toilet that I had ordered online (wrong size). I thought I had ordered it from this location but as it turns out it was another location. Marina in returns is a STAR! She assisted me ably. Glad that she was there together with Charles.
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September 2023 by Bradley S
Although not a primary location, it’s a good store with lots of selection for most handyman through to builder’s needs. Store is awkwardly placed behind Gerrard Square but has lots of parking if you’re okay with a parkade. Staff are friendly and knowledgeable. Would rate the store as 5 stars if there were more of them! They can be difficult to find at times.
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September 2023 by SOLID LION
Employees here have been like angels looking out for your needs. I recently came by and was not only carefully helped but provided a generous discount for a tool set when the individual item I needed was not in stock. I was very grateful for the accomodation!
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September 2023 by Joie Mac
I don't usually write a bad review to any establishments knowing it's run by individuals who may or may not just having a bad day! I call on August 27/23 at 1:34pm, I called this location home depot to look for faucet parts and this individual who mans their incoming calls are absolutely garbage at her job!!! She kept me on hold in pretty much a loop having my call cue back to her, having me to repeat the same request and not connecting me to the department I requested and repeating this process for 45 minutes! ABSOLUTELY GARBAGE SERVICE!!0 Star ????
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September 2023 by Deborah Nory Benhamu
We came in on a Saturday evening when the seasonal representative was on break but Chris stepped up and was an absolute rockstar. He was very knowledgeable and he went above and beyond to answer all our questions and help us purchase a land mower. He deserves a raise and a promotion!
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September 2023 by Calaghan Grainger
Pulled a bait and switch on the shipping. Paid the extra 13 bucks to have it shipped in three hours after which they switched it to next day shipping which is 9 bucks. When I called CS they called they store and allegedly set it up for delivery today, it never came and when I called back I found out that none of that took place. The CS lied to me. Called to cancell. Won't be doing business with this store again.
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June 2023 by Abhinav Sodera
Absolutely love the beautiful garden centre at home depot, I got all the veggies, planters, soils & equipments I was looking for.Its almost hidden at the back & I didn’t even know there was so much stuff there.The associates are very polite and helpful too. Love the experience
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June 2023 by Nibor S.
Stunningly incompetent, especially all their IT -- they really don't test customer service, and it's impossible to fill out their survey without a customer ID from a *paper* receipt (nothing available in online order emails). Their website is incompentent for several reasons: you go through the whole process, including checking dates of delivery for every single item (at which point it loses the number ordered, for every item, and it very very slowly updates the page as your repair each of their mistakes), and then at the end it fails for an "Unexpected Error". Unbelievably, somehow they send me the emails OF MY NEIGHBOUR'S PURCHASES, which is a bad privacy failure to start, but then they fail to repair their problem when the neighbour asks, or when I ask! MULTIPLE TIMES ASKING! It's impossible to reach a human agent because the low-functioning chatbot insists on order numbers WHEN YOU ARE TRYING TO *PLACE* and order, and then that's a dead end. There really must be a way for this to hit their bottom line, there must be strong negative reinforcement on this shabby and disrespectful customer service.
