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September 2023 by Rui Lin
I was incredibly fortunate to find the 'Starry Night' set at this store. The staff was exceptionally friendly and went out of their way to assist me in locating what I needed. A stellar shopping experience.
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August 2023 by Tony Vu
I was very disappointed with the service I received at Lego Fairview!The associate on cash Amir was very rude, dismissive, and unwelcoming. We were not greeted while approaching the cash, nor were we asked to come to the cash. The associate just stood there, and while we were clearly waiting to be cashed out, mind you, there was no one in front of us, and Amir was not helping out another guest. When we approached the cashier, Amir just took our items and scanned them; he did not once ask us if we had a Lego VIP program card. We had to ask him to scan it in for us so we could collect points. After the fact, Amir did not ask us if we wanted a receipt printed or sent to us by email; they rudely just told us it was going to be sent to our email. Amir did not look like they wanted to be there at all; they were very unwelcoming, rude, and dismissive.This was not the experience I expected or received in the past from Lego. I was really disappointed in the experience I received, and I will not be returning to this store in the future. I cannot recommend this store; the experience was awful.
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June 2023 by The Googler
Fair and decent selection and the shelves are stocked.I just felt walking in here was not as happy and joyful as other locations.No staff greeted me, not even acknowledging anyone else.They were letting kids build but I still feel there was a lack of excitement in the air.
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May 2023 by zhu chen
I won’t go Lego store any more. First issue happened a couple of months ago, I went to Fairview mall Lego store at 16:00ish the store was closed with a “staff issue” sign on the door. Second issue, there also have couple of times cash only, no credit card can be used. Thirdly, there was a Good Friday event on Apr 5, the staffs is not well trained for the event, unorganized, communication unclearly. When I phoned them they said “first come first serve”. When I arrived the staff said the same. But when event started they said “kids first” instead of “first come first served”. All adults were waiting on the line. The staff standing the hallway to attract more kids. Finally they gave out less than five bunnies to adults. When I refused the sticker they offer to me, staff Roshi said “Lego is a kid store” even twice! I’d rather spend money on other brand, no Lego purchase any more.
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May 2023 by Avinash Mehra
I recently visited LEGO Fairview Mall and had a fantastic experience. The store is located in a prime location within the mall, making it easy to find. The staff were incredibly friendly and knowledgeable about the products, and were more than happy to answer any questions I had.The store itself is well-stocked and organized, with a wide variety of LEGO sets and accessories available for purchase. The displays were beautifully designed and featured some impressive builds that really showcased the potential of the LEGO system.One of the standout features of this store is the Build-a-Minifigure station, where you can create your own unique minifigures. This was a lot of fun and a great way to add some personalization to my LEGO collection.Overall, I would highly recommend LEGO Fairview Mall to any LEGO enthusiast. The store has a great selection, friendly staff, and some unique features that make it stand out from other LEGO stores. If you're in the area, be sure to check it out!
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March 2023 by Deepak Dongre
It's a candy store for both kids and grown ups. Hard to step out without a purchase.
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February 2023 by A H M Mahbub Alahi
I love to visit this mall.
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February 2023 by Jumana Ch
What a fun place for kids and adults alike! Staff are friendly and helpful. Usually gets busy during weekends
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February 2023 by Faraz Farsiani
Amazing store with amazing staff. It’s always a great experience coming here. Great selection of LEGO, good store layout, and the staff are always super friendly and helpful. There are freebies they give out with purchase, so keep an eye out for that as well! I am a regular here whenever I have time and it’s always great fun coming here!
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February 2023 by Ari
I usually do not rate stores or restaurants more than 4. But in this store they have the best service staff you can find. They went above and beyond my expectations in helping us find what my son was looking for. Thank you Alex, Megan, Izumi and Jordan. I will definitely join the VIP club and make this our goto store. BTW you should open a location in Markham as well.
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February 2023 by Wendy H
I bought Lego orchids from here and had a blast assembling them. The customer service is great, and I was really happy that the legos I wanted were in stock. Highly recommend!
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February 2023 by nafis habibi
I've been in Fairview mall Lego store with my kids many times as they love Legos. A fun and inspiring place for kids and an expensive and pricey toy store for parents;) You'll find a good variety of Legos from easy-to-build to challenging ones like the Lego Eiffel Tower ($799.99) that they just added. Besides, there are friendly and kind staff that always welcome you with a nice smile when you enter the store and thank you when you leave it.
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February 2023 by Rojan Javid
Really great experience at this store with Alex! We were missing a piece from a Lego set we had purchased and went in to see if they had it available. Alex was super friendly and greeted us as soon we walked in. She showed us how we can submit the request online and actually did it for us without hesitation! She really made our day and we’ll be sure to visit the Fairview location in the future :)
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January 2023 by suzie li
Staffs are very friendly to kids and knowledgeable with the Lego sets
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January 2023 by Chris Reid
The staff are knowledgeable, friendly, and even in the midst of pre-Christmas chaos, immensely helpful and lovely. I've never met staff here who weren't incredibly positive and helpful.
