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February 2024 by R K
Fantastic customer service from Aashmina?
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December 2023 by Yan Yan Zhu
At the end of December 2019, I applied for seasonal hold at the counter. The salesperson said that I needed to transfer from freedom to koodo. It would charge $10.5 dollars per month. I agreed and asked to keep the bank's automatic payment. Because the salesperson lost his job and did not operate the automatic bank payment, he did not tell me that the actual cost of switching phone companies was $45 per month, which was $20 higher than the $25 per month in my freedom at the time., and Connection fee, misled me into agreeing to apply for seasonal hold. In April 2023, I received a debt collection letter from metcredit for approximately $275. Unknown to me, the fees incurred per week were $87.27. In the next two years, the fines accumulated to US$275. The sales name was "Muḥammad... "His negligence meant that I had to pay $257 without enjoying the service. Because it was three years ago, the manager did not provide any solution. I have been a customer here for five years, it made me sad and disappointed."
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December 2023 by JESSICA CHEN
I went here to change my service company but I received extremely bad service. They don’t seem to take time to train their workers properly. My dealer Kunjal P looked very new to his job and had to turn to ask his colleagues what to do for several times during the service and he did not explain nor apply the SMS message afterwards, therefore I did not have a chance to reply to the message to cancel the service so I was charged by 2 cell phone companies the same month. Very unreliable and unprofessional!
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October 2023 by Stella D
Aashmina was knowledgable and amazing to deal with. 10/10 customer service experience. She took the time to answer all my questions and give me the right plan I needed.
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October 2023 by Donna Martin
My experience was awesome. Great sales reps!!!! Super explanatory! Left there a very happy customer!!!!
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March 2023 by Ring Audio
It wasn't quick, but they answered all my questions and took care to make sure we got what we wanted and for the best rate.Recommended!
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December 2022 by Mohammed
I upgraded my plan and got a free phone. They gave me some points to shop as well. AASHIMA the manager was very professional and efficient. I would highly recommend this store. Just the wait line sometimes is big so you have to be patient.
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December 2022 by Prasad Moradia
Thank you Preksha, appreciate your help over the call, super quick and on point without caring more about personal gain like commission.
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November 2022 by Mustafa M. Yuksekdag
Worst shopping experience ever. Before I go there, I called them and asked few questions. On phone they said yes to everything but when I went there I realized they misinformed me on ALL questions.Still, we talked about available options and I decided to change my plan and buy a phone. They ordered the wrong phone initially and it took literally 3 hours to fix that error. I had to wait in the store while they fix it.The last straw was the phone shipment. They told the phone would ship to my house. But two days later they called me to pick up the phone from the store.The stuff is very incompetent. They made mistakes after mistakes.I would stay away from there.
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September 2021 by Ankur Soni
I recently bought phones from this place and would really appreciate for all of their services. The customer service is the best. The store manager Parth and his colleague Aadil gave me best available offer for phone and plan. I would definitely recommend this place.
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September 2021 by Brian Elcombe
The manager Parth was extremely helpful. When a number did not transfer properly he was on the phone with the service provider for well over an hour. He also kept me updated as to what was occurring. Would recommend this store and the service AAA
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September 2021 by Junaid Sadat Arpon
I came this shop , the sell guy both are awesome . I bought a plan from Parth , He is very good guy and he has full knowledge for all phones and plans , He gave me all information correctly. I really appreciated.
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September 2021 by Sis W
Aadil was great! He offers me the best plan and was very patient with what I needed. Clear with communication and walked me through my options. Definitely recommend this place.
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September 2021 by Shirley Kent
Parth (Manager) and his colleague, Aadil were very helpful in advising us of the best deal and getting everything set up to both switch providers for my husband and myself and get one new phone for me. Parth answered all of our questions even after the transactions were completed and called the next day to see if everything was good. Great customer service all with a smile! Thanks!
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September 2021 by Seema Pabari
Earlier today I called a competitor about getting a Public Mobile plan set up for a spare phone. They quoted me $50 set up fee and $25 for the SIM card.However I found myself shopping at the Loblaws and saw no lineups in the Mobile Shop on site, so I asked if they could do this fir me. I dealt with Aadil who was quite surprised at what I had been quoted. He set me up for free and got me a deal for a free SIM card. The only charge I occurred was for the monthly plan! Aadil was honest, knowledgeable and friendly. And I will definitely come back to the store in the future.
