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August 2024 by Megan Berardelli
I saw all the bad reviews and thought, maybe they’re exaggerating, how bad can it be. Well, the answer is worse than you can imagine. From an entire lack of cleanliness to absolutely inept security to missing packages galore, I can’t recommend highly enough to avoid this place like the plague. What a joke.
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July 2024 by Grace Lui
Building management is trying to hit tenants with a ridiculous $210 administrative fee for keeping their database up-to-date. Deceptively, they had given tenants a sheet of paper with a one-week notification, but this non-negotiable, non-refundable fee came has already come into affect. This means, $210 administrative fee is added each time someone moves in/out. Also don't pay attention to the website. Our current amenities are the gym, cinema, and conference room: gym is tiny and lacks a lot of equipment currently, the cinema you have to book if you want to try using it, and the conference room has Acer computers/printer from the 2000s. It's nothing like what the website shows. Finally, due to the construction, our view has become obscured, and they had closed off our roof early this year. If you enjoy hearing drilling, pounding and hammering constantly while paying a premium price, this is the place to rent!
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March 2024 by kaylee clement
If you want to pay to live somewhere that will make you lose your mind this is IT. I’ve never felt so uncomfortable and unsafe in my own home. I currently live here and it’s an absolute nightmare. The last decade has come with constant construction. Like NON stop. Replacing windows in our units without proper coverage of furniture which resulted in me having to toss my couch out. Turning water off multiple times a a week, fire alarms going off for hours on end multiple times a week. I am often woken up at 7 am to my apartment shaking from all the drilling from renovations. I was even requested to pay $500 in back pay because they said that “all of the renovations where going to provide us a better common space”. What a joke. If you want more real reviews you can find them at maple leaf quay. I’m guessing they rebranded to the quay because of all the truths. Do not walk away from this place. RUN.
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February 2024 by Donna Tran
This building has been under construction for a while now and they’re constantly drilling throughout the day. It can get very annoying especially when they drill really early in the morning when you’re trying to sleep. Also, I work from home and it’s impossible to have meetings online when the drilling is so loud
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January 2024 by G WPL
They are currently trying to hit tenants with a random administrative fee out of nowhere. We received a paper notification this week that a new fob system will take effect next week, and a $210 administrative fee would be implemented going forward each time there are changes in the tenants and occupants of the apartments. Since the notification explicitly stated the system would come into effect in one week, it would only make sense to assume one should be able to update their living situation without the charge if done so before the new system is in place. Turns out this fee takes effect immediately, while the current system is still in place, hence unavoidable.
Building management says it's for security reasons, but the ridiculous administration fee will probably make the building less secure as it discourages many tenants from registering new occupants.
Another issue is the maintenance and timing. It takes so long for maintenance to fix anything! Our current amenities are the gym, cinema, and conference room: gym is tiny and lacks a lot of equipment currently, the cinema you have to book if you want to try using it, and the conference room has Acer computers/printer from the 2000s. Due to the construction, our view has become obscured, and they had closed off our roof early this year, which is the best part of living in this building. Despite all the issues and noise, fees such as the above aforementioned, and the slowly creeping rise of laundry (price increased twice in 2 months), still keep getting tacked on.
You can probably find better deals elsewhere, with less questionable management.
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January 2024 by ngọc mai pham
They always give parking ticket even you have permit
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November 2023 by P
Today I went to 350 Queens Quay to get some information regarding the office hours. The security guard pictured, right from my first question started being extremely rude to me and raising his voice in front of my kids. When I asked why he was being rude, he responded by saying several people had already come in today asking the same questions. Regardless of the situation, there was no need for this type of behaviour. It’s very disappointing that The Quay has this type of employee representing them at the front desk.
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October 2023 by Grace WPL
They are currently trying to hit tenants with a random administrative fee out of nowhere. We received a paper notification this week that a new fob system will take effect next week, and a $210 administrative fee would be implemented going forward each time there are changes in the tenants and occupants of the apartments. Since the notification explicitly stated the system would come into effect in one week, it would only make sense to assume one should be able to update their living situation without the charge if done so before the new system is in place. Turns out this fee takes effect immediately, while the current system is still in place, hence unavoidable.Building management says it's for security reasons, but the ridiculous administration fee will probably make the building less secure as it discourages many tenants from registering new occupants.Another issue is the maintenance and timing. It takes so long for maintenance to fix anything! Our current amenities are the gym, cinema, and conference room: gym is tiny and lacks a lot of equipment currently, the cinema you have to book if you want to try using it, and the conference room has Acer computers/printer from the 2000s. Due to the construction, our view has become obscured, and they had closed off our roof early this year, which is the best part of living in this building. Despite all the issues and noise, fees such as the above aforementioned, and the slowly creeping rise of laundry (price increased twice in 2 months), still keep getting tacked on.You can probably find better deals elsewhere, with less questionable management.
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October 2023 by John McCormack
I have lived here for over a year now and am thankfully moving out in just over a week.Ill start with the positives - It has a great location on harbor front, you can access shoppers drug mart without going outside and there is a nice convenance store on the ground floor ran by a lovely couple from Nepal. That convenience store is seriously a gem. Large range of products, fob copy, printing service and passport photos.Now with the bad - The place is under constant construction. Im on the 20th floor, 2nd highest floor and they are renovating the roof top. The drilling starts as early as 7am and is constant. As someone who works evenings this is unliveable for me. The projected finish time was october, now they have changed that until the end of the year. Months of banging and drilling in the early hours - No thanks!The walls are paper thin. I can hear everything from my room mates. I can also hear babies crying a floor below me. Noise insulation is not good.The communal laundry is also clearly unsafe. I had my laundry stolen from there out of the washing machine - hadnt even made it to the dryer yet.Lastly the security is seemingly away from the desk 90% of the time over night. So uber eats can never deliver to your door. Also kind of feels unsafe that there isnt presence there to vet people coming into the building downtown.The price point here is not cheap and honestly it has the be the worst value condo i have come across in the city so far.
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June 2023 by Kritika Kapoor
Horrible place to live. The construction is never ending, most units have roaches, the management is HORRIBLE and EXTREMELY RUDE. They will not care for your health or medical concerns and force things upon you. They will also threathen you if you still refuse. Laundry is always full with multiple non-functional machines. Not worth the price at all.
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March 2023 by Diego Faria
The neighbors don't respect the silence.It's common parties starts after midnight.Children screaming all day.People talking loud on corridor.Residents discarding stuffs inside de build in front of a sign informing to not discard stuffs at this place.The administration is a joke. When you report noise problems they answer that you need to report for the security to check and register the evidence. But when you report for the security they don't appear to check the fact.The laundry ever has a lot of machines in maintenance. And people think that the machines are exclusive, putting clothes and forgetting to remove after, keeping all machines full and stopped all day.At a moment you can think that this place is a good deal because the localization, but it's not. Run!
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February 2023 by Anonymous Person
The management says unprofessional illegal things in emails and over phone especially the property management. They will not accommodate you based on their mood not their jobs. Also, cockroaches, ants and bedbugs. They will not accommodate as legally its their responsibility. Also, if you just moved in and were not notified prior about contracting and construction that is illegal and should take that to tenate board too. It’s difficult to get a hold of briarlane head office during business hours or to get a call back. Contact after hours emergency number better bet.dont live here at all cost. Drilling and noise from 7am Monday to Saturday till 2024. Lol. No amenities. Pay extra for laundry none in unit. You are better off renting from a owner of ice condos lol. Avoid at all cost unless you want to live in the ghettoo
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November 2022 by Matyas Amey
Our agent, Ryan Samson has been extremely helpful and supportive during the process of getting our apartment at The Quay. His professional approach was much appreciated.
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June 2022 by Camila Lacerda
This building is a nightmare. The neighbors are the worst, kids screaming, constant noise of slamming doors, parties with loud music, people screaming in the hallway, drilling and dragging furniture in the middle of the night. The laundry is always full with several malfunctioning machines, and don't expect any help from building management, they are just useless. Also avoid buying things online since there's only a 50% chance you will actually receive it. Packages get lost and are delivered to the wrong unit frequently. There's no doorman, they are always "making rounds" and nowhere to be found. The carpets in the common area are dirty and stained. But they are just focused on building a new building instead of fixing the ones that already exists. So also be aware of constant construction noise.
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May 2022 by Prateek Medhi
Constant water shut downs.There is no visitor parking for residents who moved to the building after 2019 .Edit March 2022 - The amenities are open now.
